-
February 2024 by E Johnson
Rarely has appointments available, walk in times exceedingly long, but system indicates waits shouldn't be long. I'm giving a bad review so that corporate will adequately staff this location.
-
December 2023 by Ky And Bo
This is a horrible place ever. We are non appointment check-in. The check-in machine estimated waiting time is 30-60 mins. They let us wait >3 hours. When I ask them they say don’t rely on that machine. So what the hell they put that machine there. After my complaining they still keep us wait even they know my daughter needs to go back to school. Then they serve for a woman in 2nd place on standby list and keep let us waiting even we in 1st place on standby list. The worst thing ever is when I tried to talk to them even with the supervisor. They are all team up together to cover each other and don’t even to say a sorry. My daughter is 14 years old and she learns a lot how these heartless people working here for a medical services. If the owner see this post please talking to your supervisor and all your workers today 12/04/2023 from 8:00am to 11:40am. I post this with a business card that your worker give us to call their best ever supervisor. One star is too much that google gives you guys.An advise for people whose non-appointment that try to get services from this place is take every single photo from time you come in and a standby list showing your name and people are on the list with you. Because when you talk to their supervisor that lady will ask you a proof that you were there and people who on the waiting list with you at that time. That is sound funny but that the way they cover up each other.
-
September 2023 by Anthony Cortez
Horrible Experience
-
May 2023 by Katharine Chezum
Made an appointment for the afternoon, and check-in was super easy through the link sent by text. Wait time wasn't too long. They were very gentle and thoughtful for my little one getting her blood drawn for the first time.
-
October 2022 by Monique Terrazas-Garcia
This will be 1st review ever i wish i can give them a 0 star stay away from this place drive the 10 minutes to the quest in ventura off of telegraph rd i waited 3 hours to be seen sat in the santa paula lobby and then my name was no longer on the board the lady was extremely rude to everybody who had a question not just me horrible staff horrible customer service!!!! She didnt understand why my name got off the list but told me to come back another day You guys can do better!!!
-
October 2022 by M G.
This place is horrible dont go there go to the one in ventura santa paula location needs to get it together i qouls give a zero star if i could
-
July 2022 by Ryan ryans
My 4 year old broke out in full body hives…over 70 percent of her body so we rushed home from Disneyland because local urgent cares we’re turning us away because insurance was out of town.(which we never heard of) all to get to Quest and they said we were 4 mins to late. Like really!!!! They close at 3 we got there at 2:44… who turns away a child for 4 mins especially in her condition.
-
April 2022 by Sara Hubert
If you want them to miss half of your orders, then come to this lab?And by the way your stupid customer service is the same. no one will answer the phone there neither.No the fist time blood work are missed, this is NOT a one time mistake, this is incompetence, and negligence!!!!
-
February 2022 by Abril S.
I thought bruising was normal but the lady here was gentle and fast I don't even have a mark I was in an out pretty quick there is early morning appointments when it's not busy to avoid waiting
-
September 2021 by Scott Gavenman
I needed to talk to a live person about the appointment to make sure I'm being tested on what the doctor has ordered. I needed to find out if the order was the same that I signed up for. But, there is no way to speak to anyone at this location. Not good.
-
May 2021 by Raeanna B.
Usually our experience here is great, how ever today seemed to be a different person. It seemed like the lab tech was over stressed she came into the waiting room yelling for the people to sit down and those that were not having blood drawn to go outside. She was just a grouch We are adults with rights. Inside the waiting room there is a sign hanging up taking about showing kindness. She really needs to learn how to talk to people. She could have just been kind.
-
November 2020 by Chris M
The back end staff are great, but the check in guy was very unprofessional and had no problem arguing with the patients. He needs to comprehend how to provide customer service and have empathy towards the people he is providing a service too.
-
November 2020 by Veronica A
My experience, you come here early to do lab work and cuz your fastening so your here before people start coming and for them to tell you 65 and older come in in the first hour and I'm sorry but im not 65 so I have to wait for all the 65 patient go in first. Cant wait to turn 65. Like I always said first come first serve.
-
September 2020 by Angie
Will be asking my insurance company to switch this primary location of mine to any other location in the area. Staff here are very kind; however, I either leave with a dark purple bruise on my arm or I have a nerve poked. Just two weeks ago I had a nerve poked at this location and my arm is still in pain and I feel random shock feelings on my arm throughout the day. I’m not someone to ever post reviews, but I genuinely hope these things don’t happen to others.
-
July 2020 by Anita Cantero
They are the worst, so unorganized and rude. Still waiting at least 45 minutes when you have an appointment. I've helped multiple people check in many times because the associate always seems bothered to help with questions. This facility is not staffed properly.
