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February 2024 by Frank Lawrence
Employees were helpful
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November 2023 by Daniel Tapia
Thanks Joselyn!
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October 2023 by Peggy Myking
Thank you Joselyn for your help. :)
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September 2023 by gloria dimas
Jocelyn assisted in changing my plan and 2 trade in phones. What she failed to disclose was that she added a Wi-Fi line without my consent AND applying my trade in credit to my bill rather than my monthly installment plan causing my overall monthly bill to be higher than what was quoted and agreed upon. This is the worst type of deception that a customer can have when trusting someone to make changes to your phone plan. Be proactive when upgrading your plan or phone when you come to this location, customer service was not able to fully fix the issues she caused on my account.
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June 2023 by Brian Clay
After waiting 30 minutes for the safe to be unlocked to see what color phones they had, Jocelynn stated the deal she had offered wasn't valid. Her mistake. She told me I was impatient! Then turned to her co- worker and started complaining about me to her.
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April 2023 by Mike Roedel
I spent 3 hour on the phone trying to get my phone insurance to go through. Gave up and went to this t mobile. They had me taken care of in 10 minutes. The two young lady were on their game today. Thanks for everything.
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February 2023 by Gabriela Gutierrez
Customer service is always great! Especially the manager Jenifer & Joselyn
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February 2023 by Carlos Alberto
Reps are the BEST . Excellent customer service.
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September 2022 by joanna vega
Switched over & was given wrong information. I have now been struggling for over 2 months to get $500 that I was promised back. Get calls every week saying they need new information to give me what I need all because I was told other wise at the store.
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April 2022 by Kenneth Bland
Joselyn at the Santa Paula TMobile store was excellent! She went above and beyond to make sure I left satisfied with my new service. Will definitely be visiting this location often for help and support and accessories.
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April 2022 by 1990 LX
Jose was great. Really polite and helpful. Good job bro
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February 2022 by Josi Mendez
Greatest Customer Service in Ventura County
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February 2022 by Chelsea V.
Tried to get a quote and consider giving them my business..... they wouldn't do it without a credit check. My credit is pristine. I'm not giving out my personal info until I know I have good reason to. Their pricing should be transparent despite credit.
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January 2022 by Emily D.
Great service! So friendly and knowledgeable and they are willing to go the extra mile.
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December 2021 by Helen A.
I visited this store and was very impressed by the professionalism and courtesy I recieved by Yaneli! She was so helpful and professional and so nice , she explained all the questions I had and was extremely kind . Nowadays it is not always a pleasant experience when going into retail stores but she went above and beyond her duties . T- mobile needs to acknowledge her because she is truly a stellar employee!
