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February 2024 by D
Very helpful! Maria explained everything I needed to know about the title transfer. Thank you!
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January 2024 by paul topai
Smooth and quick alwaysNice and kind. Easy . AAA is the best for service and comfort of adventure knowing there is always support.
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January 2024 by Steve Elmore
Tammie is a great representative and got me an auto policy as well as a membership with AAA . She was able to get it done within the 13 minutes it took me to drive there.
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January 2024 by Leo Figueroa
Excellent service, thank you
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January 2024 by Victoria Young
Very helpful, polite and efficient staff. Nice and cozy office. Lots of parking space available. You get help whether you have an appointment or not. Love this branch!
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January 2024 by Halbert Stone
Very helpful friendly people; passport photos and DMV tasks are services I use.
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December 2023 by Mazher Mir
I am deeply disappointed with the service I received at the AAA Insurance Branch on Farmers Lane in Santa Rosa. My experience with this branch was not only frustrating but also quite disheartening, especially considering my clean driving record and loyalty as a customer.The primary issue I encountered was the mishandling of my insurance policy. The branch erroneously added to my policy, a car which was totaled due to a collision happened in the prior month as an impaired elderly driver drove into my wife’s lane. This error by this AAA office on Farmers Lane significantly complicated the underwriting process. This mistake alone was concerning, but what followed was even more distressing. Despite repeated attempts to seek clarification and resolve the issue, the communication from the branch was negligible. The lack of responsiveness and the apparent disinterest in correcting their error were quite unprofessional.What's more troubling is that, without any substantial clarification or communication, they abruptly canceled my insurance policy. This decision was made without considering my status as a preferred class driver, with no history of DUIs or moving violations. This abrupt cancellation not only put me in a difficult position but also jeopardized the well-being and security of my family, who have always been law-abiding and conscientious citizens.As a loyal customer who expected a certain standard of service and professionalism, this experience has been very disheartening. It's unfortunate to see such poor service from an establishment that is supposed to provide support and security to its clients. This incident has significantly eroded my trust in AAA Insurance, and I am compelled to look for insurance services elsewhere that value their customers and handle their policies with the care and accuracy they deserve.
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November 2023 by Bowman Olds
On two separate appointments that we had at the DMV within AAA, the professionalism and customer service were absolutely outstanding. Nothing else can compare. Thanks for the great work you all do.
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October 2023 by Jack Zarate
I went in to add someone to my insurance, and after already being quoted the price for vehicles and people on the phone, I went in person to only be told I can’t add anything, and she gave me such a horrible attitude. Very upset and will never come back to this Triple A location. Worst experience ever.
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October 2023 by Thomas Prescott
I had a great experience at AAA. I went in to get insurance with my gf. In the past, we worked with Crystal Javier to get renter insurance, and we were fortunate enough to work with her again. She made the process fast and easy. She also helped my gf get a discount on her payments. As my gf would say, " she is our go-to girl."
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October 2023 by Francisco Lopez
Very professional, explain perfectly the policy and help to save money. Thank you for all
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September 2023 by Alex Warner
I’ve been in here a hand full of times for dmv related work. They have been rude, impatient, and lost if your doing anything more than renewing registration. Do what you can online and/or make an appointment at the dmv.
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September 2023 by Ted
Always a pleasure to come in. Wait 5 or 10 minutes compared to hours at the DMV.
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July 2023 by Yuli Andrade
I have been a member for years now. This office is my favorite. I don't know if I'm always lucky or come in the right time, but I get attended fast and I love the staff. Christina is actually my favorite. She is what I like to call " The real one". Super nice & professional.
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July 2023 by American Lover
Rebel, my daughter, and I were traveling together throughout the nation on Fourth of July Weekend, the people at AAA Insurance helped us out. We were excited to be out of the hot humid heat in Jefferson City, Missouri. AAA insurance gave us maps, gave maps for children to my daughter, Rebel. She was excited. AAA insurance helped us. We are incredibly thankful. They had a Farmer’s Market outside. Fresh fruit. Exciting California Experience. Dad
