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January 2024 by Jose Quintanilla
I am so happy to tell everyone about my experience with Carlos and his team.. good price and professional.. I recommend 100%..they know exactly what they doing..just AMAZING
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December 2023 by NO LIMIT TV
Very good pricing and super professional will be back!
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November 2023 by J S
From start to finish, All Pro Floors lived up to their name! Marya was so helpful with choosing the right floor for our home, and there were plenty of samples available. She gave me multiple cost scenarios (all laminate, laminate and carpet, etc.) to accommodate our tight budget. We were relieved to find there was no sales commission competition here, something we found to be a turn off in a few other flooring dealers. Carlos was great to work with on scheduling and installation details, and his team completed the job efficiently and ahead of schedule! We found the crew to be friendly and courteous to our neighbors during the work. What more can you ask for in a flooring company? We highly recommend All Pro Floors!
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November 2023 by Michael Bell
Carlos and his team we're amazing! I was having issues with poor installment timelines and scheduling with Home Depot's floor installer JW floors. I called Carlos for a competing bid as a backup turns out he was very competitive and was willing to start the work within hours, not weeks. The work was done quickly and executed flawlessly and was very flexible. I highly recommend All Pro Floors and look forward to working with them in the future.Michael
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April 2023 by Zoe R.
When we decided to replace our carpet we shopped around. Finally found All Pro Floors in Santa Rosa, CA. Very knowledgeable, professional, and SUPER NICE and easy to deal with. They met our criteria and were able to give us a great deal on the carpet we ended up choosing. They did a perfect job and we are very happy with our new carpet. They are one of the best companies we've ever dealt with and we HIGHLY recommend them.Zoe R
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January 2023 by Samuel Baumgardner-Kranz
I hired All Pro Floors to install both carpet and laminate flooring. They had a pretty good selection in their store room, and their sales people were patient with my wife and I as we went through the product selection process. The price for materials seemed pretty reasonable, and they were able to get the manufacturer to give us a bit of a discount when we asked.I was mostly happy with the installation of the flooring. Since laminate flooring has repeating patterns, the skill of the installer is important so those patterns aren't as obvious. The installer did ok in most places, but there were a few places where they placed several of the same plank pattern next to each other, in the same orientation, which makes it was rather obvious. There's only so much you can do when the manufacturer gives you 8 patterns to work with though, so I don't hold it against them. There were also some places where maybe they didn't level the floor where theyshould have, so there's movement and creaking in the flooring. We'll see if that settles out over time, or whether they honor their warrantee if there are problems. Based on my experience (discussed in a bit), I don't expect they will.They did push my installation date back a few days, which caused conflicts with my other contractors, but they did communicate their schedule delays well.I thought their labor charges were a bit excessive, after seeing how long the installation actually took, but they had the advantage of schedule, and I didn't have the time to shop more, so they got my business.My main complaint with them is that they broke the refrigerator water line when they moved the fridge. Things happen, but the manager was completely unapologetic, somewhat rude, and not very willing to make it right. He first tried to blame it on me (I wasn't even there), then tried to pretend it was an unusual condition (it's not, a lot of fridges have water lines). I had to hire someone to repair it, clean up their mess, and throw away some products that got ruined by the water. I didn't even get so much as a "sorry for your trouble." I had to refuse to pay the final balance to force them to make it right. They did make it (mostly) right in the end, but it was very unpleasant to make them do so. I understand that mistakes happen, but it's how a business deals with those mistakes that really matters, and they've dealt with it poorly.I also later found some issues with carefulness and tidiness. Random bits of caulking (from when they caulked the baseboards) in places (on the new floors and on the walls), dirty hand prints, and dents in the ceiling (which I had resurfaced just the week before...) from when they hit the ceiling with the trim boards. So if you're picky about that sort of thing, take your time inspecting before you agree to sign their completion form.
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December 2022 by Cris Frick
I had an overall wonderful experience with everyone there. The floors are beautiful, everything was done exactly right, a perfect job. Jack and Marya were so helpful in the process of choosing flooring. Carlos and Alma did a fantastic job installing the floors and baseboard, just perfect. They took away all the old carpet and tile they tore up, cleaned up afterward, and were so helpful and friendly. I love my floors!
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December 2022 by Isaak Willett
Great people and company, got the job done ahead of schedule for the agreed on price and the floors look amazing. High quality work!
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December 2022 by Bob Toepp
After the Tubbs fire we had our house rebuilt. All Pro flooring install all the flooring and were very professional and courteous. The flooring that we were using was going up in price so Marya suggested to purchase the flooring ahead of schedule and they stored it for us till the time to install. no charge for storage. this saved us over $5000. Thank you Mara and All Pro FlooringWe will be back
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November 2022 by Christine F.
I love the floors that they installed for me. They did a perfect job, the floors look great, the trim is done just the way it should be, all is just right. Jack and Marya were so helpful in picking out the type of flooring, patient with multiple visits for me to be certain what I wanted. Carlos and Alma did a wonderful job of ripping out the old carpet and tile, installing new flooring and baseboard. I am a perfectionist, and they did a perfect job. I'm so happy with the floors, they are the best part of the house now. Everyone was friendly and helpful, Carlos took away all the trash, he and Alma cleaned it all up afterwards. You can't ask for a better job.
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September 2022 by Rita S.
Amazing selection of floors but even more importantly amazing customer service. Knowledge and amazingly helpful. Mayra is a star!
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December 2021 by Trish Rooney
From start to finish, everyone was wonderful. They started the long job early and finished early! Thank you. Wonderful service abd fantastic Staff.
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December 2021 by June Conner
All Pro Floors made the process of buying carpet for our new home so easy. I kept waiting for the dreaded last minute, “sorry but due to the fires and COVID etc...” it was a horrible time, end of September 2020. Our installers Russ and son were even done a day earlier than we expected. We absolutely love our carpet and highly recommend All Pro Floors!Marya, thank you for making me feel valued and welcomed.
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December 2021 by Mari Kane
Great work on our tenant's kitchen floor. Working with Marya from a distance was easy and everything happened promptly and professionally. Tenants are very happy, so that make us happy. Thank you, All Pro Floors!
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October 2021 by Yong S.
We completed rebuilt of our house and selected All Pro engineered hardwood. Very satisfied and happy with the quality materials and excellent work and support from Ron, Marya and the installation folks ( Dennis). Special thanks and appreciations to Ron who used his spare time to help us installed the quarter rounds! Highly recommended!
