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September 2023 by Andi Archer
Seems clean. Pedicure done well. Customer service could improve. No warm & fuzziness here. No smile. No talking. Sit down & when yr poked, you'll know to move.
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June 2023 by Maria Gutierrez
This was our first time there and my mom, daughter and myself got our nails done. They got acrylic and I did dip powder. Their nails came out good, however mine were bad. I let them know but since they were done with mine they said that I would have to wait and extra 30 minutes for them to help me. I couldn’t wait because I had to go to work and they did not want to fix it the following day. They said I should have said something before she was done but I did tell them once I noticed that they didn’t look good. They ignored me and dismissed me completely . Really dissatisfied with their customer service.Service: Dip powder
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May 2023 by Chosen
I've been to Aqua Nails many, many times and have been very satisfied. However, today, without them asking me, they gave me a MAN to do my pedicure. This pedicure comes with a foot and leg massage BUT there is NO way that I would EVER feel comfortable with this. So I paid $27 to get my nails clipped and painted. I'm not sure I will ever go back. They put me in a VERY uncomfortable situation and I am very upset!!!@@Service: Pedicure
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February 2023 by Kim M
All the ladies are wonderful and do a great job. Ive been coming to this salon for 2 years and Ive never been disappointed. Highly recommended.Services: Pedicure
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February 2023 by Natalie Rosenthal
Great service and very clean. There transparent barriers for msnivures and the reception fesk. Tge technicians were masks. They have a very large selection of colors.
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January 2023 by Shavoynne Reilly
Super efficient, kind, warm environment! My nails & toes are GORGEOUS ALWAYS?
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December 2022 by Diane C.
I have been looking for a new salon since my last technician moved to a different town. I love Le and she does an excellent job with both my mani and pedi's. She is cordial, professional, always asks me about shape and other particulars before she gets started. It is unfortunate when I read several of these negative comments. I'm not sure what individuals are expecting when they come in, but we are all human beings and there is no need to be rude and unkind when your nails don't turn out the way you want. We all make mistakes. Tina, the owner, is more than happy to make it right but honestly I feel like some people will never be happy. I have witnessed Tina dealing with unhappy and rude customers and she does her best even in the most difficult situations. Remember....we all come from different back rounds and cultures and we need to realize there may be communication issues that can explain much of what your disgruntled about. This is a clean, professional, calm salon....I am grateful for the service that they provide.
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November 2022 by Natalie Gutierrez
I thought the high rating meant something for this place, definitely deceiving!I requested a manicure and pedicure. The pedicure was fine, 9/10, they needed to fix one toenail because the gel had not cured completely and looked bad. But, they did fix it.Here comes the really bad part, I came in with healthy long finger nails and left with a lot of damage!!!The older woman working on my hands was rough and careless! She filed my nails so thin and then had the audacity to say my nails were already thin!! I ignored the snide comment.Not only was the filing traumatic, she was so careless with the gel polish it got all over my fingers and hands!My nails look messy and are very brittle now.And to top it off, when I went to pay (I shouldn't have) the woman expected a tip!!AVOID THIS PLACE.
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October 2022 by Sarita P.
I'm so glad to have finally found a nail salon as good as the one I went to in San Rafael. They were very friendly and did a nice massage on my legs during the pedicure. I will definitely be back in a few weeks.
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October 2022 by Natalie G.
I thought the high rating meant something for this place, definitely deceiving! I requested a gel manicure and pedicure. The pedicure was fine, 9/10, they needed to fix one toenail because the gel had not cured completely and looked bad. But, they did fix it. Here comes the really bad part, I came in with healthy long finger nails and left with a lot of damage!!! The older woman working on my hands was rough and careless! She filed my nails so thin and then had the audacity to say my nails were already thin!! I ignored the snide comment. Not only was the filing traumatic, she was so careless with the gel polish it got all over my fingers and hands! My nails look messy and are very brittle now. And to top it off, when I went to pay (I shouldn't have) the woman expected a tip!! AVOID THIS PLACE.
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October 2022 by Debbie L.
took my daughter and elderly mom in law here and we had a great experience. Tina and the other two gals were very attentive to all our needs and laughed and joked with us. It wasn't very busy at the time, so we got right in for our pedicures. My mom in law has gone to other salons and the last one too so very long and she has a hard time with sitting and hearing. Tina was quick, listened carefully to what she wanted and was so sweet to my mom in law. My mom in law loved the colors of the shop. very restful and peaceful. She wants to go back and we wrote down the polish name as she wants the same one.
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October 2022 by Devyn G.
They are the closest to my house, but I find that whenever I go in they do a messy job. I would rather drive farther for a better place. Not worth the money. Its pretty how it's set up inside, but don't judge this book by its cover!
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October 2022 by Vanessa DeSousa
I love Aqua Nail Spa and send all my friends and local family there. Consistent quality and great employees. So friendly! Reasonable prices. Comfy massage chairs. Professional and friendly atmosphere, very clean.Service: Pedicure
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September 2022 by Elena P.
So, I am new to getting my nails done in a salon and when I called Aqua nails to ask about an appointment the woman I spoke with was pretty rude even though I expressed to her that this is all new to me and I don't know very much. I had the first acrylic set done and the paint job wasn't very good but because they're right across the street from where I live I went to get another set. She ripped off every old acrylic nail and it was painful at times and basically took off the top layer of my nail. Well, one broke the very next day so I went in to have it fixed. She treated me horribly and knew I didn't want a hump in my nail when she did them the first time and left me with a huge bump after fixing one nail! The very next day, another nail broke. I asked them when I could come in to have both fixed and they said they had no available times even though the salon hardly has anyone in it. It's almost as if they just don't respect me as a paying customer. Maybe it's my eccentric appearance or the fact that I had my gas station uniform on...who knows. Well, I won't be going back there which is unfortunate because it is so much more convenient for me but I don't appreciate being treated the way they have treated me.
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September 2022 by Helena S.
Tina was great! Thank you so much for doing my nails. They are beautiful and I love them.
