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February 2024 by Thomas R.
Rebecca is amazing! Helped make our trade-in possible when it seemed impossible anywhere else! Amazing deal and fantastic service! Recommend working with this store!
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February 2024 by Kenyon Winston
Very helpful and very friendly great staff that guy that looked like steph curry ???
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October 2023 by ariel camacho
All the employees need to be retrained. Honestly just a supervisor or manager on duty to check Kevin and Jesus Manzo. They picked on me. Kevin and his team. They made me very uncomfortable. No person should feel that way for activating a phone. I felt discrimination as I walked in the door. I asked for a manager or supervisor on duty. Nobody. They told me to go to a different store because they WERE NOT going to help me because it was a "Corporate store" said Kevin and Jesus manzo . I was on the phone with an agent. Both in person and on the phone but both could not help me. Why does it matter what store it is. I had the right documents the right info for my account. Kevin's coworker Jesus Manzo tried to intimidate me. As I was speaking to the agent on the phone he takes the phone to talk to the att representative I was on the phone with. Train your employees on boundaries. I visited the store at 4:50pm please look at the footage. Please improve your CUSTOMER SERVICE. I will not allow myself to be disrespected. DONT LEAVE THESE EMPLOYEES WITHOUT A SUPERVISOR. For a better experience go to the Santa Rosa Ave location. This incident was on Thursday evening October 5th at 4:50 pm. I am willing to press charges for harassment and sexual discrimination.
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October 2023 by B Mun
I’ve been with att almost 4 years , a little expensive compared to competitors but I always had reception comparison with people around me with different carriers-services !!
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October 2023 by Anthony R.
All the employees need to be retrained. Honestly just a supervisor or manager on duty to check Kevin and Jesus Manzo. They picked on me. Kevin and his team. They made me very uncomfortable. No person should feel that way for activating a phone. I felt discrimination as I walked in the door. I asked for a manager or supervisor on duty. Nobody. They told me to go to a different store because they WERE NOT going to help me because it was a "Corporate store" said Kevin and Jesus manzo . I was on the phone with an agent. Both in person and on the phone but both could not help me. Why does it matter what store it is. I had the right documents the right info for my account. Kevin's coworker Jesus Manzo tried to intimidate me. As I was speaking to the agent on the phone he takes the phone to talk to the att representative I was on the phone with. Train your employees on boundaries. I visited the store at 4:50pm please look at the footage. Please improve your CUSTOMER SERVICE. I will not allow myself to be disrespected. DONT LEAVE THESE EMPLOYEES WITHOUT A SUPERVISOR. For a better experience go to the Santa Rosa Ave location. This incident was on Thursday evening October 5th at 4:50 pm. I am willing to press charges for harassment and sexual discrimination.
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September 2023 by Yawah Zayin
No So I'm In The AT&T Outlet Downtown Santa Rosa,@ THE MALL 2MINS I WAS WARMALLY GREETED BY ONE OF THE KOOL EMPLOYEES, AND ALL OF MY CONCERNS-&-BUISNESS MATTERS WAS ATTENED TO THEN I LEFT AS A VERY SATISFIED CUSTOMER;*"NO-LIE"*,ON THE REAL???
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September 2023 by Fernando Isol
The Staff was super help, and welcoming. Would highly recommend over other locations.
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July 2023 by Vern L.
Iphone less than a year old and screen became unresponsive, have insurance but they sent me to Apple who sent me back to AT&T...this happened 3 times, no one cared that I could not access my phone. Advice today was to call to file an insurance claim to which I had to remind them I am unable to unlock my phone as the screen is unresponsive, shrugged their shoulders and said there is nothing they can do. I asked if they had new phones on site, they said yes but they could only sell me one and not replace because it is against policy?!?! Got to work and called AT&T and essentially got no help from them either as phone is less than a year old. Now have a phone that is not operable and not one person with AT&T would do anything to resolve or even wanted to help resolve.
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May 2023 by James Warren
The experience I had at the Santa Rosa Plaza location was amazing. The salesperson Kevin was great. He made the sales process very smooth. I definitely made purchases and wasn’t sold anything.Which made me feel good about the experience. If you need any service or advice, please go to this location.
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May 2023 by Kurt Hoffmann
Jea was extremely friendly, professional and knowledgeable. She helped me find the best solution for a new phone set up on my business account. This my second time working with Jea and the experience has been outstanding both times. I have had great experiences with other staff in this location as well.
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January 2023 by Ellen Lewis
We bought a new phone today at the ATT store in Santa Rosa Plaza. I had the best experience ever. Our sales consultant, Jesus Manzo, was absolutely the best, both knowledgeable and personable. 10 **********.
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January 2023 by Lucinda K.
Now I know why they have only two stars!Had a storm last night, thunder and lightning, electric was off only a second....this morning my phone would not turn on. AT&T wouldn't even touch it, not trained she said! Handed me a pamphlet to contact my insurance!Walked to the other end of the mall to APPLEAs I walked in a very nice guy came up to me, took my phone, after about 5 SECONDS he handed it back to me, really 5 seconds, and the Apple appeared!!! I wanted to hug him I'm saying "what did you do?" And he showed me the sequence of buttons to push. AMAZING . I'm so happy...
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December 2022 by Julie Gruenke
Jake was fantastic and I couldn’t have had better customer service resolving my phone connectivity issues. Thanks Jake!
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November 2022 by Tim Wong
Samantha was very nice, detailed and very knowledgeable. She helped me keep my daughter distracted while I reviewed my phone options and getting my phone set up. I will come back for additional service because of her.
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November 2022 by Karena crow
Jesus Manzo is definitely a five star guy! I walked out of the store with everything done the right way. Was a very happy customer. Thank you so much Jesus M !! Karen C
