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March 2024 by Amy P.
My iPhone X touch screen stopped working unexpectedly so I had to go into this store to either have it fixed or get an upgrade and was blown away by the incredible customer service! A man named Teddy helped me and he was so patient, knowledgeable and kind throughout the whole process. There were extra steps to take because I had to change over plans from my family account to my husband's account, and Teddy helped us navigate the entire process so seamlessly. He made the experience so easy and smooth and I couldn't be more grateful. I'd highly recommend this store and give major props to Teddy! If you need any help with your phone or service, he's the man to see!
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February 2024 by Annie Martin
Be aware that the sales representatives at this store (Sean in particular) are not able to provide accurate information and are not well trained. Supposedly, there’s two Sean’s, but the one I worked with just didn’t provide accurate information at all. I was misquoted in store of what my first bill would be. When I got my first bill, it was double what he told me. He also told me that they were going to run a “soft credit check” and it was a hard credit check. He also said it would be 30 days until I saw my first bill, and that was also inaccurate. I felt the services provided were unreliable and poorly executed. Hopefully other stores provide a better experience, but I would not recommend going to the AT&T store on Mendocino Ave in the Mendocino Marketplace.I don’t normally leave negative reviews, but in this case, I felt misled and did not have a good experience with at&t. I hope things change and improve for future customers.
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January 2024 by George Collom
Miguel is amazing
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January 2024 by dan stamps
SEAN THE MANAGER Was great! He did not give up until he found all of my contacts and photos . Great job Sean
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December 2023 by jillian anzaldo
Customer service at AT&T on Mendocino in Santa Rosa has superior management compared to other locations I’ve experienced.Customers can tell whether or not you care to help by providing trustworthy information irregardless the fact that I’m a woman , I’ve been taken for a fool in the past but the Mendo location is up front as well as a courteous , throw in some true kindness and that right there will always win above and beyond any thing else .Thank you , Teddy and thank you to your team of cool people .Sincerely ,J. René
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December 2023 by Steven Alves
Great service..come on in and meet the friendly staff..got a perfect phone at a great price..thank you guys
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December 2023 by Sarah Gevirtz
Big thank you to Sean T and Sean S for excellent and caring service!! Highly recommend!
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December 2023 by andrea A.
Ok I stopped by here today just to see if I was eligible for an upgrade, because I have literally no clue how anything having to do with my cell phone works, and Miguel was such an angel! He helped me not only walk out with a new iPhone, he updated some stuff on his end that gave me more discounts. He was so knowledgeable about everything too, it made it so easy on me and we actually had fun together and were laughing most of the time (didn't know that was even possible at an art store). I'm never going to a different store, and will forever request Miguel when I go in
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December 2023 by Nancy Birkedal
I went in on Saturday, December 9th. My “old” phone died. RIP. I had another phone already to go. Sean (the manager) immediately helped me with switching it over, without trying to sell me a new phone. He was great! Polite, professional and friendly! Win-win!! 5 star customer service! Thank you Sean!
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December 2023 by Gaye LeBaron
This was a lovely, relaxing trip to figure out a relatively complicated phone switch for an older relative. Miguel was very helpful and the holiday music made the process pleasant!
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November 2023 by bryce macmath
Came in on Thanksgiving to get help with a new phone, Sean helped me and was extremely knowledgeable and helpful. He went above and beyond to deliver exactly what I wanted and responded with expertise to every question I had. I would absolutely recommend this location.
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November 2023 by Richard Lane
Sean, the manager, was awesome. Got me set up with a new after not having a new phone since 2015. Cloned the hard drive and I was rolling. Total thumbs up! Miguel and the rest of the crew were also great and helpful.
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November 2023 by M G
Been going to this store for many years. Purchased quite a few cell phones. My experience there has been great. Had a problem with the sim card, which made my phone redundant. So Anthony was able to solve the problem in no time at all, He was just awesome and professional. I'll be purchasing my next phone from him.Thank you again.
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November 2023 by Jasmine S.
I just want to give a shout out to Sean! He's very professional, friendly, humorous, and knowledgeable. He took care of my issues quickly & seamlessly. Thanks, Sean!
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November 2023 by Nathan Willis
Sean Smith was top notch. Helped me through the whole process. He gave me plenty of tips for my next visit. Seamless experience.
