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April 2024 by Cristina L.
1 star only because I have to leave a star to post! I went to get my wedding bank, my engagement ring, and my anniversary ring sautered together. Since I live in the area and see their big sign that states to support local business, I thought, lets do it. First, when I arrived, I received no acknowledgement, just buzzed in, which is fine because there were somewhat busy. As I approached the counter, no one made eye contact with me, or acknowledged my presence, until finally someone looked up and she made the eye contact. I smiled and said "HI". I was helped by this younger, thin, employee that made me feel no welcomed, no conversation, no smiling, just looked unhappy to be there. I mentioned to her what I was there for, gave her my rings, very awkward silence as she went onto analyzing my three rings. At that moment another customer came in, and this older, short, lady with glasses, acknowledged her smiles, said "Welcome in, how can I help you?" They started chatted about this clients Rolex watch, fun facts were tossed, while I am standing next to them thinking, "Wow, different customer experience." The person that was helping me continued to be quiet, writing on a receipt my request, handed me the receipt and said "they will be done within a week to a week and a half." That was it! This girl said nothing else to me besides 2 sentences. I felt as if my rings and business were not worth their time and seemed like I wasted this persons 10 minutes of time. I went home and told my husband my experience and told him I have never felt so shitty! He asked if I still left my rings, I continued to tell him that I did, because I felt awkward taking them back. A little back story, prior to me leaving my rings, I had emailed them and ask them for a timeframe of getting my rings sautered, they stated it would be done a few days, this is why I also decided to go in there. A week has gone by, I emailed them for an updated, and I received an email back stating, "We are not opened on Monday and Tuesday, but I can push to have them ready by Wednesday." Told them that was fine and apologized for bothering them on a Monday. I REGRET APOLOGIZING NOW! Then I contacted them again on Saturday (Saturday was now 2 weeks of me dropping off my rings) to get an update, the young lady that I spoke to was actually very sweet, she apologized because they were ready, but to call back NEXT FRIDAY! That would have been 3 weeks without my rings, when they initially emailed me saying it would take a few days, to then a week to a week and a half, not then being 3 weeks?!! Insane! I told the representative on the phone, stating that I am on my way to pick up my rings! I hung up with in no more than 5 minutes they call me back, they left me a voicemail and stated "I am calling you from Bennett Valley Jewelers and we just got off the phone, we can have your rings done and ready for pickup by 3pm" (I called at 12:58pm). My husband and I went down to the jeweler place, the same original thin, tall employee, helped us, still with the "I hate being here" face helped us, ask what we needed, told her I am here for my rings, gave her my last name, and she went off to "go find them". I think the lady that answered my call is the one that gave me back my rings, because again, she was very nice. Then a older gentleman came out (I think it was the jeweler tech) and said "So sorry, can you come back in a hour and they will be ready." I simply said "No, thank you." My experience was awful, I felt that because I am a customer that didn't go in there spending thousands of dollars my business was put to the back burner. I am not saying that because I am a customer they have to kiss my ass, because I also work in customer service, but at least I know how to treat people with acknowledgement, respect, and no business is too small. The shitty thing, is that my husband, also went in there to support local business, to get my engagement ring sized and he too had horrible service
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November 2023 by Gin K.
Had a ring resized and they were great. Friendly, professional, and I was in and out on both drop off and pickup within just a few minutes each time. Very nice establishment with easy parking in a shopping center.
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August 2023 by Brandi A.
I recently got engaged and my ring was a touch too large. I came here to have it resized and they were able to get it back to me within a week and cleaned it for me. They informed me that I could come back to free cleanings. The associates there are a pleasure to work with. 10/10 recommended
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July 2023 by Jocelyn W.
This is an embarrassingly long-overdue review for the beautiful work that Ty and Joanne did (literally coming up on 6 years ago - told you it was overdue...) on my and my husband's wedding rings. We had a somewhat unusual set of stones to incorporate into my ring - we went into it not totally sure how we wanted it to be, and Ty patiently went over lots of design ideas with us - each one better than the next - until we zeroed in on what we agreed was the perfect setting, style and look for it (which we might have never come up with on our own.) We had a more specific idea in mind for my husband's ring - he already had a very particular pattern of vines and leaves that he wanted encircling the ring, and he and Ty emailed back and forth re: the finer points of it to make sure it was exactly what he had in mind. (And the resulting look exceeded our best expectations.) Both Ty and Joanne were a complete delight to work with - very personable and true experts at what they do. We couldn't be happier with our rings and still love admiring the intricate handiwork that was done on them years ago.
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March 2023 by Jean Terribilini
Very knowledgeable, friendly, patient.
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February 2023 by Peter Rubens
Joanne, Tiffany and Bob are family owners of Bennett Valley Jewlers. They have lived and raised their family in Sonoma County for decades! I just dropped off my Rolex for service, which my wife bought from them for my 50th nearly 15 years ago (yeah, I'm old!). They could not have been nicer, nor could I trust anyone else to take great care of the greatest piece of jewelry I own.This is the kind of family owned business that makes Santa Rosa and America, great! Thanks for continuing to provide awesome service and products!!!
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February 2023 by Victoria S.
always a superb and wonderful experience. Working with Jo Ann. AAA+ customer service.
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January 2023 by Di F.
Beautiful selection, Amazingly friendly and very knowledgeable staff! We only buy my jewelry here!
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November 2022 by Rhonda L.
I brought in a necklace charm of 2 cats and asked if I could transform the item into a ring and add a diamond. They proceeded to explain how this could be accomplished. They showed me the style of band, the diamond that would be used and how the diamond would look in the bezel. Less than a week later it was ready. It is gorgeous, they did a great job! it's professional looking, the diamond is flawless, and you'd never know this ring was originally a charm. I LOVE it! Thank you. I'd recommend them and will definitely return :)
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October 2022 by Yohan BURGEY
I don't usually post bad reviews, but unfortunately I was very disappointed. I dropped off one of my favorite automatic watches for a glass replacement. They put a cheap glass (which I paid $110!) in place of the sapphire, so after a week I can already see scratches on it. It's definitely not the same as the original one as they told me. Also, since the repair, the second hand stops randomly, which is a big problem for a watch!I would not recommend them for watch repair.
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February 2022 by Gwendolyn H.
I just picked up my engagement ring from the jeweler. OMG. This is the best and most experienced jewelry provider in Sonoma County They are super kind and patient no matter how many rings you try on. Also their repairs are flawless Thank you BVJ!
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December 2021 by Natalie Brundred
I've gone to them to get some jewelry appraised. The appraiser is VERY good. And the first time I went in, I had a lot of pieces, so she kindly "bundled" some of them together to bring my cost down. I thought so highly of their service that I went back a second time with more pieces to be appraised.
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September 2021 by Chet Laws
No I would not recommend them! I simply want my Rolex back!!!! Horrible customer service. It was supposed to be “a couple of weeks” and it’s over 2 months. That Rolex was my 1979 high school graduation present from my father and I have no idea where it is!! It’s repair was supposed to be my 60th birthday present from my wife and now it’s a train wreck that they don’t seem to have an answer acceptable to me. Where’s my Rolex?
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August 2021 by Kim J.
In 2019, I took my Rolex watch to Bennett Valley Jewelers to get a new bezel. After the watch was returned to me, it never kept time. The hands didn't move correctly. I returned there a variety of times to inform them that the watch wasn't working. Each time they took the watch and said they would have it checked. This went on for three years. Finally, I took it directly to a Rolex repair professional who in fact repaired the watch. So when I spoke with Bennett Valley Jewelers about it the owners stated that I never asked for a repair! What did they think I was asking for when I told them that the watch didn't keep time?!? So moral of the story: Bennett Valley Jewelers takes your money, breaks your watch and doesn't feel compelled to repair it.
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July 2021 by rose skelton
very nice people and very accomodating m my first time there was a very pleasant experience, i will use thm again.
