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July 2023 by Angel More
Terrible customer service! I purchased a bag here and they didn’t even explain their return policy at checkout when it is the employees job to inform the customer “you have certain days to return or exchange” I expected better from this store, especially with those prices they have
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March 2023 by Demi Pike
I loved this store and the staff was great. This is my daughter’s favorite store! We were going to Disney Land and wanted fun matching family shirts! They didn’t have our size so the staff recommended I order them online. I placed my order on 02/25 and have received no tracking or follow up. Called the 1800 number No Help. Emailed and got a response a week later saying they cancelled the order and just resent the items built I wouldn’t receive until AFTER my trip. When I requested a refund they said I had to wait and take the items to the store. No apology. No explanation. No concession. Too bad so sad. Horrible service. The people at their online could care less about not fulfilling a purchase or a commitment to the customers.
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January 2023 by Bianca W.
Box Lunch is awesome, if you love anything anime, this is the place to go inside of the Santa Rosa Plaza Mall, I end up spending so much money here when I visit the mall, it's dangerous!! Just last week I purchased 2 blind boxes of toki doki's (figures from Japan) and was excited to see what I had gotten! It was fun but the figures weren't what I wanted so I gave them to a friend, you can find anything here from Pokemon stuff to stuff from Naruto, etc etc. Drop in and enjoy! It's the best store in the mall.
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January 2023 by Amanda Howell
My son likes being able to find his favorite anime characters.
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July 2022 by Cynthia M. Parkhill
This is a great place to shop, for products related to various media franchises, in an atmosphere that is wholesome with an emphasis on fun. T-shirts, pins, and more.
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May 2022 by Atira Welles-Jimenez
My husband and I love coming here! It's always exciting shopping the store for new things to add to our collection. We can't say enough positive things about the store manager Kyle! He is such a great dude and best manager eva! He always comes to say hi to me and my husband and shows us new arrivals. Stuff like this keeps us coming back for more....like once a week, sometimes more. :D
