-
November 2023 by Craig Francis
Don’t rent here. I made a reservation. Paid to Uber over. Got there and was told “Nope we don’t have any cars” there was no way I had just called and reserved I was wrong! So I showed her the email reservation and was shrugged off.No car! Tough!
-
August 2023 by Jennie Schueneman
Wonderful, professional, friendly and super helpful staff. My rental car was clean and everything went smoothly. I was even given a personal tutorial for operating a Tesla as I had never driven one before. Excellent service!
-
July 2023 by yuri r
Got executive SUV for $2000 for two weeks from SFO. Car extremely dirty. Cigarettes. Bottles. French fries. Etc. cleaned the car but still smells like smoke. Contacted Budget and they recommended to swap it in budget Santa Rosa airport. Took me more than an hour to exchange for smaller older car. My recommendation is to check out your car thoroughly before driving away
-
July 2023 by Brenda Stevens
The Budget rental car line at the Santa Rosa, Ca airport was short swift and the human help/customer service reps were very nice. The car I was set up with had a big dent in it so I went back inside and they swiftly exchanged the car.
-
July 2023 by Candace L.
I'm not certain I've rented from Budget at this airport before, I typically just book whatever the best deal appears to be when we fly in here.We just need transpo around to our fav wineries, places to eat and hotel and I'm a hand luggage only person so we never need a ton of room. A compact or Economy car is more than enough space. Rate was fair, service was great, car exterior could have been cleaner (the windows were all a bit smudged up) I suppose we could have hit a gas station and dealt with it but it wasn't a deal breaker. Got me to my wine and meals which is all that mattered to me.Would totally rent from them again if their rate comes in as the best for my days in town. Easy breezy pick up and drop off! Final receipt emailed to me minutes after tossing the keys in the return box.
-
June 2023 by Bridghid McMonagle
Santa Rosa airport Budget rental was very quick and easy. Friendly staff. Thank you!
-
June 2023 by flora cont
Convenient service in Santa Rosa, CA. Car was in good condition, instructions were clear on delivery. Friendly service and easy drop off. Thank you!
-
April 2023 by Melinda S
Easy to work with and car provided exceeded our expectations.
-
March 2023 by Liz S.
I called Budget Rental Cars on Santa Rosa Ave wanting to reserve a car. The call was made at 9:15 am and they were advertised as opening at 9:00 am on Saturday 3/18/23. The call wasn't answered so I reserved one of their cars on line. later I called the same branch to see if they could pick me up. Again, my call was not answered. Then I called the 1-800 number to ask the same question. after holding for 5 minutes, an agent answered who did not know. He said he would put me on hold for a BRIEF time to get the answer. I held for 12 minutes when another agent picked up. This person checked briefly and afternoon seconds I got an answer. This review illustrates an exploitative experience with corporate America. I addition to being subjected to advertisements of 10+ features I could add to my rental. what a joke! Budget either doesn't answer or can't answer, How can we expect them to deliver a safe and less complicated rental experience?
-
March 2023 by L. Sue Maurice
Budget got my car right away, no waiting time at all. But, I returned it early and since I had prepaid they would not give me a refund for my last day. Next time I will not prepay.
-
February 2023 by Delia Kelly
Budget is hassle free to rent from. The check in and check out process is quick and easy. They are a great value!
-
January 2023 by Cindy Borja Fejaran
I had an outstanding experience from pick up to drop off of vehicle. The employees were extremely professional & very polite. Thank you for an awesome experience
-
October 2022 by Eric England
When looking for deals then look no further. I can't believe the deals I got from this place. Quick and easy checkouts. Tell them I sent you. #thepuddingcreektrestle
-
October 2022 by Daniel Hurwitz
Do not use this car rental. Their website guarantees that they will wait for you to arrive if your flight is delayed or rescheduled. That happened to us and we landed at 8:00 pm. But nobody was there. They left us stranded at the airport.
-
October 2022 by Daniel H.
We had a reservation. They knew our flight info. Our flight got rescheduled and landed at 8:00 pm instead of in the afternoon. We had called Budget and told them our flight was rescheduled. They told us someone would be there when we arrived, and the website guarantees this, too. But when we got there they had closed and left us stranded at the airport.