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October 2023 by Janet Dahl
The only car they had available for me was clean on the inside, but filthy and scratched up on the outside. The key fob worked sporadically and I had to leave the car unlocked multiple times during my vacation because it was difficult to pop the handle off in order to use the key. Manager was rude and dismissive, place was filthy, there were several other unhappy renters while I was there. I will not be renting from here again.
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September 2023 by Babak Shokouhi
Worst experience ever. Showed up to their location with a reservation number and email direction to pick up the car from their location 3 hrs before my flight. Not only they couldn't find my reservation, they didn't have a car for me and asked me to leave.
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July 2023 by laurel faulk
No problems renting a car, they were not able to provide me a car with a working GPS the day I needed it and I was counting on that as my drive was taking me out of town and I was not familiar with the area so the guy at budget rental upgraded me to a new Cadillac to drive for no extra cost since they could not give me a GPS that day. So it ended up being a nice ride regardless of having to stop directions.
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June 2023 by Tyrone M.
If you prefer to use your debit card here, don't bother. Better go to Enterprise. If you want to call to ask questions or have human to human interaction to solve your inquiries, again don't bother; the phone will never pick up or have automated response.
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December 2022 by Bill O.
We recently rented from this facility, and while the rental process was smooth, the return suffered the same dishonest charges that are outlined throughout these reviews. JUST before we dropped off the car, we filled it up at the Chevron that is 1/4 mile from the airport. So imagine our surprise when we get an email a few hours later stating that we were charged for not filling the tank in the amount of $31! I contacted the Santa Rosa location, and they stated it wasn't full - luckily, I used American Express, who immediately recognized that this was a dishonest charge. After this review, I'll be contacting Budget headquarters, directing them to this review list, as well as the BBB. This kind of operating procedure simply should not exist in today's social economy.
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July 2022 by Scott Smith
Prabin was extremely courteous and helpful with my rental. Because of his effort, I will rent a car from this specific location again!
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July 2022 by Pish NAji
If I can give this location a 0 star they would certainly deserve it.
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June 2022 by Nathan Stone
They gave me a nice rental vehicle. But after I had prepaid for my reservation, the came back and slammed me with another $220.00 saying the daily rate on my reservation didn't match what was in the computer even though I had a printout and all the other information was identical. I worked with 4 different people and still ended up getting screwed out of that money due to them saying the daily rate was more than what was in the reservation I prepaid for.
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June 2022 by Valerie T.
We got a car at the last minute and it was a good car. The only complaint I have is that I haven't gotten my deposit back!
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April 2022 by Will Loscutoff
Budget/Avis was exceptionally easy to rent with. Got upgraded to a Prius for free, and it really saved me a lot of gas money on a long business trip. I'll definitely rent here again
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April 2022 by Oscar V
Needed help switching out our rental this morning. No help was offered and they said to deal with roadside assistance and corporate. Real dirty place that doesn't clean the cars either. AVOID.
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March 2022 by Matt Smith
Friendly service, decent car selection, convenient location. My only complaint is the cars could be cleaner, both inside and out.
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November 2021 by Diana T.
I was so happy to get a last minute rental car , from budget last week. After, taking an Uber to enterprise and finding out they had one car for $150.00! I walked into to budget and walked out within 10 minutes. Plus it was $377.00 for the week verses $150.00 a day. I would give them five stars, but it needs to be cleaned up, in order to feel more welcoming. Thank you to the nice man, that got me in an out so fast.
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September 2021 by Rebecca Toy
Rented a car over Labor Day weekend and had excellent service. Jesus particularly was so kind and helpful, especially with navigating a changed time. Very smooth check in and out process. So refreshing to have such great service!
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August 2021 by srseibs
Prabin at the desk is very professional and helpful.
