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January 2024 by Mike C.
I highly recommend Careful Movers in Santa Rosa. Prompt, on time, of course careful and personable. They accommodated my schedule and it was a great help. Wyatt and his crew Roy and Cody are at the top of their game. Professional and courteous, they exceeded my expectations. Highest level of customer satisfaction... The BEST
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December 2023 by Candace Hill
Today i called in to talk to file a complaint. Turns out it wasnt the company i needed. But Wyatt (im sorry if thats not ur name) was absolutely helpful, cared even tho it wasn’t his store/workers doing wrong. If i ever need a mover this will be my first call. The customer service is amazing!!Thank you
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November 2023 by Connie C.
Very reasonable prices. Awesome service, experienced, professional and thorough. They made scheduling easy and they were timely. very good communication. they moved a piano for me and did a fabulous job. I will definitely use them again! wonderful service!!
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August 2023 by Kanglin Ma
Had two companies canceled the appointment on me and was desperate to find movers for unloading. Managed to find this company to help, Robert and Grant are very friendly and helpful, they saved the day for me.
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August 2023 by Amber Y
Really appreciate Grant and Robert! They are professional and excellent!!! Definitely recommend??
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April 2023 by Nichole Worden
Date of Service 4/20/23, 9am-12:00I can't say enough good things about the gentlemen that helped us move our furniture today. They were upbeat, down to earth and knew how to get it done. They really went the extra mile and made sure that all of my items arrived in perfect condition. Definitely recommend, and I will be calling these guys again next time I need help with moving! Thank you!!! Wish I had gotten your names, You guys are great!
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March 2023 by Antonio B
DO NOT USE THIS COMPANY. We are very disappointed with our experience working with this company and the dishonest and unprofessional sales rep that facilitated our service.Their sales **** **** grossly underestimated the amount of time and number of people it would take to complete the job. And, more egregiously, after weeks of not returning my call and instead of owning his mistake, he 1) refused to refund us for the additional time it took, and 2) accused my partner of lying about the number of rooms that had to be moved despite knowing we were moving 30 minutes away (in other words, the entire house needed to go) and having gone out and surveyed the property himself. I suggest never doing business with Careful Moving or anyone affiliated with this company. If you choose to do so, all I have to say is be \
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March 2023 by Antonio B.
DO NOT USE THIS COMPANY. We are very disappointed with our experience working with this company and the dishonest and unprofessional sales rep that facilitated our service.Their sales rep, Sam, grossly underestimated the amount of time and number of people it would take to complete the job. And, more egregiously, after weeks of not returning my call and instead of owning his mistake, he 1) refused to refund us for the additional time it took, and 2) accused my partner of lying about the number of rooms that had to be moved despite knowing we were moving 30 minutes away (in other words, the entire house needed to go) and having gone out and surveyed the property himself. I suggest never doing business with Careful Moving or anyone affiliated with this company. If you choose to do so, all I have to say is be "Careful".
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October 2022 by Jo G.
I am so impressed with everyone I've dealt with at Careful Movers. I had an unusual move because I was only moving out for 48 hours and was hoping to store everything either on my balcony or at a neighbor's. Sam outlined all my options, rates, and fees and was kind and informed me of any extra charges so I could budget the move.Cody and Tyler were my movers and I couldn't have asked for better! They were quick and kind and friendly. Moving is a pain and everyone at Careful Movers made it painless! A special thanks to Sam who went up and beyond for me. Can't say enough wonderful things about the whole experience! THANK YOU
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September 2022 by Kim I.
We had a great experience with Careful Movers and Storage. I specifically wanted to give them my business because the owner donates time and resources to a community project for the local elderly that recycles durable medical equipment. They handled our stuff with care and actually listened when I requested they not drag anything across the wood floors. I would like to give a special shout out to Robert Smith, who was extra friendly and just generally went above and beyond to be helpful.
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July 2022 by Erica C.
Our experience was top notch from the first call to schedule an estimate to the final piece being put in place. We used Careful Moving at the recommendation of the company, FlooringFX, we were using to replace the carpet in our 3 bedrooms. Clearly they recommend them all the time which in itself is a great endorsement. Wyatt was manning the phone/email and was very responsive, informative, easy to work with and friendly. Sam came out to bid the job and he was efficient, knowledgeable and friendly (and his estimate was just about spot on). We had one crew, David and Felix, on the first move day (putting contents of 3 bedrooms into our garage which included breaking down bed frames and a desk) and they were great. We then had Cody and Tyler on the second day to move/reassemble everything. All four were skilled, careful (they live up to their name!) and just really nice guys. Our desk is a weird, non-standard one and I didn't have the assembly instructions, but they figured it out just using their logic/knowledge. And we had a really tall piece that was hard to navigate but they strategized and did it without chipping any walls/paint. Very grateful to all for their awesome work. Side note...Wyatt was super flexible with scheduling. We had to postpone last minute twice due unforeseeable circumstances and he was nothing but gracious and accommodating. Delightful experience using Careful Moving & Storage!
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June 2022 by Angela Q.
My husband and I moved from San Bruno, California to Santa Rosa, California. Sam, from Careful Moving, came from Santa Rosa to San Bruno in person and gave us an estimate. That is above and beyond customer service. The movers, on moving date, Roy, Nate, and Jameal, were amazing, hardworking, and very careful with our furniture. They were at the San Bruno house at the promised time The next day, Roy and Nate, came to Santa Rosa to deliver our furniture at the promised time. They were again hardworking and very careful with our furniture. Again amazing! They placed the furniture where we requested. My husband and I can't say enough good things about Careful Moving and the hardworking and careful movers they have. We were very pleased from beginning to end. Thank you Careful Movers!! If you need movers, hire Careful Movers!!
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June 2022 by M G.
The office staff is good, but that is where it stops. Subpar move in January 2022. These delights awaited us when I got into our storage unit: Tables taken apart and thrown into a storage locker - not wrapped and placed on a concrete floor; bed disassembled and thrown up against the wall, nothing attached; heavy furniture placed on top of fragile boxes (marked); and, bicycles thrown on top like a junk heap. Has this crew ever done a move before??? Totally half-assed the entire move. When my sofa was moved they managed to gouge the molding in the kitchen - they did it in front of me and shrugged their shoulders and laughed. (I had to sand, prime, and paint over their mistake). This is service? The second part of the move required delivering some items (which I marked with a vibrant colored tape) to a short-term rental. The foreman tried to put that off until the next day when it had been all arranged in great detail with office staff. He huffed and puffed that he had to do the actual entire job. Then, of course, we were missing about 8 items, clearly marked for the rental. It was impossible to retrieve these items as they buried them under heavier items. I really think they are one of the most unprofessional moving companies.
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December 2021 by C H.
The team at Careful Movers just helped us move a full house over 100 miles. The loading crew was on time, super pleasant, very careful with our belongings, and worked hard to get everything into the truck perfectly. The crew that came to unload were enthusiastic, communicative, and got our mountain of belongings into the house in what felt like a blink of an eye. Sam was great to communicate with, and the estimate was honest and fair. I highly recommend this team for your next move!
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November 2021 by Tricia Harris
Cannot say enough about how helpful, professional, and amazing this team was. From the administrative staff to the moving day muscles, these guys are fantastic.
