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December 2023 by Segobiano S.
The worst bank ever! I will never bank their again! True customer service is terrible!
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October 2023 by Jolene Lynn M.
they are a horrible bank, I had a loan through them for $30,000 and it recently got paid off in full. I went to them just now to try and get another loan through them and they denied me. I made all my payments on time except maybe 3. do not reccomend going through them since they can't take care of there customers
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September 2023 by Teri F.
I'm so sad, frustrated and hugely disappointed at my credit union going "mobile". I've been a member for nearly 50 years and always felt that their services were 5 stars. Any time I called in needing help the tellers were friendly, efficient and I always ended the call smiling. Now it's a call center. I'm upset the most over losing the "Manual Transactions" feature that allowed me to tuck in debits that were coming up for me later in the month and gave me the balances I could plan for. I checked it every couple of days and it was a seriously helpful budgeting tool that I could count on. After all these years, I'll probably quit as soon as I can untangle all the connections I have with CFCU.
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July 2023 by Derek C.
This isn't a bank... this a joke. Good luck getting your money out. Limits on ATM card are ridiculous low and zero customer service on weekends... so one they flag you for a purchase of only a few hundred you will be unable to get any money until Monday! Just avoid this place.
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July 2023 by Rocky Mini
Exceptional service! Lesly C. was top notch in helping get this loan. If I could I would give 6 stars. Highly recommend!!
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July 2023 by Dawn C.
great service! Tellers have all always been pleasant, patient, and well informed no matter the odd request I may have. Not usually much of a line either. I'm a long time patron of credit unions in general, as I know how much they help stabilize their local economies. After assessing the three most prominent credit unions in the Santa Rosa area, this was the best choice for me.
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July 2023 by B S.
This is the best credit union around! They work and care about the working people that strive hard to make ends meet and are there for them. No other place will do that! Give this Credit union a try and you will see what I mean. Great place to do banking and business! A+
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May 2023 by B Swish
Excellent customer service. Clearly the best credit union around that helps people out and really goes the extra mile!
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May 2023 by youngboyant
Watch out for this bank. I’m 19 years old and I don’t know much about car loans and I had stated that prior to trying to get help with mine and they just took advantage of me to try to switch my loan to another with an increase of $13,000. They told me my value in my truck had gone up and they would pay me the difference. I was confused and stated that sounds to good to be true and theirs something els to it. The financial lady told me theirs nothing to it I would just be restarting my loan at the same price I had purchased the truck. Long story short they processed my new loan but not at the same amount of what I paid for it but $13,000 more. It’s a loop hole to basically scam you
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May 2023 by Maria Mullin
The teller help me with what I asked for. Took the time to explained for me to understand to have your services at the Bank. I appreciated her help. Thank you.
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May 2023 by Mayiitoo Espinoza
Very helpful and knowledgeable. ,Lesley helped me get up and going with my first credit card..!Thanks again :)
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April 2023 by Ramin A.
Been a member for several years (loans primarily) and walked in to make a payment. Their interface for online banking is very archaic I might add, which I why bill pay isn't a feasible option. Asked about opening a checking account with them to transfer money from my primary bank to them to save myself the time of having to go in an pay in person. Was told, "oh this person is the only one who can do that" waited patiently for said person. That person went and helped several others, before walking to the back and sending someone to tell me that they're unable to do it, and that they're only able to do it by appointment. At 3pm, with 2.5 hours left in their business day. And only 5 people had come into the branch during my 45 minute visit. For a 10 minute job, they couldn't be bothered unless it was to further inconvenience the member by creating an appointment. Seems like they have DMV employees working at the branch these days.
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February 2023 by Dominique S.
I can't believe there are so many negative reviews on here! But then I realized that I LOVE this place, have been a member for years, and although I tell people how great it is all the time, I've never written a review. So here goes ... I actually worked in banking for 15 years and can say, without a doubt, that CFCU is the best there is. They take such good care of their customers and truly offer them the best advantages in everything from interest rates on loans, CD's, and savings accounts to the newest technology. I've been a member here for almost 10 years and have no interest in ever finding someplace new (even after I moved out of the area and never make it into the branches anymore). CFCU is the best!
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September 2022 by J L.
They don't give a s*** about the community or their customers. I would stay far away from this company.
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September 2022 by Josh Stefanini
I had the pleasure of working with Bonnie. She made my process fast easy and painless. 10/10