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January 2024 by Sean E.
We have been using Creekside pharmacy for a few months now and love it because they are one of the only pharmacies in Santa Rosa who regularly has my sons much needed medication. I am leaving a one star review right now for the absolute worst sales customer service experience that I've ever had in my life. I called and was immediately put on hold for about 10 minutes before I got a live person on the phone which I totally get that they're busy but it was just a little annoying. That's NOT the reason for this review. When Griselda finally answered the phone, she was short, extremely rude, very unprofessional, and then once I was made aware that my prescription was ready to be picked up, I said, OK, great thank you very much and then I was extremely rudely hung up on. I've been in the customer service industry for over 20 years. I hope the owners of Creekside pharmacy. See this review and there's some accountability. If I could give -5 stars I would. Creekside pharmacy is a family run pharmacy that's been in this town for a long time and values the members of the town, and if Griselda is going to be the face and the voice of your pharmacy, I would suggest that she go work at CVS pharmacy where they are not expected to provide good service.
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December 2023 by Evelyn Almgren
First time coming in since usually I get my meds delivered. Things went quickly though the phone was busy and it was a bit hectic for them. Bought a thermometer and some Pepto and the price was decent. I'd go again if I have to. Tiny place!
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October 2023 by Wayne O.
I love dealing with a local pharmacy, but in the past couple days I've spent 30 minutes and 15 minutes on hold on different calls without being able to speak to anyone. No one should have to wait that long.
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October 2023 by Jamie B.
Updating, wish I could give this place -5 stars. They totally screwed me over by filling the controlled prescription but not giving it to me. So when I went to the pharmacy they recommended to get said medication I was told I would not be able to get it anywhere at anytime due to on my account because it had already been filled. All thanks to Creekside.
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October 2023 by Joe B.
I've got to give a huge shoutout to John over at Creekside Pharmacy. This guy deserves a standing ovation for the incredible service he's provided me with my hard-to-find medication. If you need a pharmacy where you're treated like family, go check them out. And if you're lucky enough to have John as your pharmacist, you've hit the jackpot.
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September 2023 by Sabrina Pardue
I've been using this pharmacy for 6 years now.. never had any problems now in the last year it has been horrible and rude employees who could care less of what customers come there for .. I'm beyond livid with this new crew they have and am going to take my business elsewhere... This is ridiculous the driver's don't do there job right with invoices and billing which caused a costly amount to pay back for there mistakes and not wanting to take payments at time of delivery.. now you can not even get through on the phone line EVER!!!!Sad that management is not taking action to avoid loosing customers...Everytime I've been in recently they are always just standing around talking about there personal life not a care in the world.. just sad...
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August 2023 by None O.
Yelp plays games. The 4 Reviews with 1 star are accurate, but "not currently recommended by Yelp." Creekside has been sold again, new pharmacists all the time. They request 24 hrs notice for Rx, so earlier this week, I called, and they said my Rx would run out over the weekend, so drop by Friday, and they will fill it. Today, Thurs, Creekside lft msg on door, stating attempted delivery, call Creekside. I waited on hold 26 min, then called again. The lady who answered said she would check which prescrip. attempted delivery. Another new pharmacist came on, and said "You should only be taking 1 pill a day, I counted carefully, so should have plenty till monday. I told him the Rx is for 1 and 1/2 tablet, then he said, so you should have extra. He accused me of taking too much and insulting him. I said, The last time I spoke to someone, they said I should come in Friday, because refill is over weekend. He accused me of insulting his staff and yelling at him, and threatened "to tell the Doctor on me." Don't use Creekside.
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July 2023 by Richard Haley
I am a new customer. I need a pharmacy that can formulate and Creekside isis One of the few The staff has one mission. Your satisfaction.They're always there for you with quality herbs and concentrates, expert advice and convenient locations.
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July 2023 by Chris Senseney
I picked up some medicine because my pharmacy was out of it and I need it filled. I want to thank Creekside Pharmacy for doing that for me
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November 2022 by C Mom
This place is a joke !!! All the staff specially the manager need help ASAP from every angle.. zero stars
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September 2022 by Ronnie Neilsen
My mom just got her medicine delivered by the absolute sweetest lady I've ever met!!! Not only did she arrive with the most beautiful smile, but her charm and sense of humor is nothing like what you find in the world nowadays!! She just made our day! And I cant wait to see her again soon! Thank you Heather, from the bottom of my heart!
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September 2022 by Heather Bynum
Great bunch of women at this pharmacy ,all the staff is so outgoing and they always have smiles ??
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March 2022 by Jody S.
I stopped going to them a couple of years ago. They sold and the new owners, weren't as friendly or helpful.
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February 2022 by Dan Ford
Place is a joke. Waited for 2 days for delivery. Had to go down there to pick up my meds up. I'm disabled and it's hard for me to get there wheelchair bound.
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January 2022 by Shirley M. J.
11/26/2021: Santa Rosa Memorial Hospital sent my plethora of prescribed medications to Creekside Pharmacy after being discharged from the hospital ward~WAITING, AGAIN! AUGH! It's really not Creekside Pharmacy's fault due to Santa Rosa Memorial Hospital egregiously dropped the ball failing sending my prescription orders to Creekside Pharmacy via E-Mail/FAX. Nevertheless, I WAITED AGAIN for well over an hour in order, receiving all the prescribed medications needed for my severe asthma/lung condition. Complications? The attending Santa Rosa Memorial Hospital Doctor had to be tracked down in order, obtaining my prescriptions I desperately needed BUT, the Doctor was performing SURGERY so, I had to WAIT until, the Doctor completed the surgery! How INANE can Santa Rosa Memorial Hospital be???? The optimum phrase for Santa Rosa Memorial Hospital subjecting Creekside Pharmacy to their utter incompetency: PETER PRINCIPLE!
