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April 2024 by Gee Keel
Terrible
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December 2023 by Aren Roberts
Staff is always kind here which is nice. Prices get a little wild but hey, convenient is convenient ?♀️ definitely use the coupon app or you'll be paying more than you should pretty often.
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September 2023 by Robert Murray
Personnel was more than a little bitun informed about location of inventory.Would not honor medical insurance to cover cost of covid tests. Which most major pharmacies will offer an honor the medical insurance I guess I could say is courteous but not very aware or helpful.
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July 2023 by Joejane D.
Beware of this CVS. The staff is extremely rude in the pharmacy. They have no concept of how to help very sick patients counting on their medications. They are extremely judgmental, and could care less about the patients they serve. They do not stock their store, its always a mess, which reflects the type of staff they have. The store manager is very young, dies not have any concept of dealing with rude staff, and helping a sick patient. Very passive aggressive. Go someplace else if you want to be treated properly. They get one star, because I had to give one star for review. They deserve no stars:
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June 2023 by Tim O.
Shelves are bone dry, not just this location. No Benadryl whatsoever. Beyond unreliable on any level
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June 2023 by Ampara Shels
They are NOT open til 11pm. I hate it when store hours are wrong. Time = $ and gas=lots of $. It should be open if the hours of operation that are posted in several different places say that it is open.
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March 2023 by Kathleen Hosmer
Just switched prescription from Walgreens on Marlow to this CVS and am very pleased. Pharmacy customer service is great. So very happy, can't complain about anything I've experienced.
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December 2022 by Brittany R.
Honestly I feel so bad for the employees. They need more help. This company needs to handle their hours issues and staffing issues. CVS do better. To any pharmacist here I'm sorry if I have been rude. Just looking to get the meds my kid needs.
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September 2022 by Susan K.
Pharmacist was rude and condescending and quoted a California law that was in error. I read him the law exactly as worded by the State of California including the law date of passage. Then he said the way he ran the pharmacy was at his discretion then changed his reply and blamed his inadequacy on CVS policy. The issue in question was filling a prescription sent in electronically by an out of state doctor, specifically a Mayo Clinic physician.
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June 2022 by Nicholas W.
Probably the most angry rude group ofPharmacists and pharmacy technicians I have ever encountered. Just because you're short staffed doesn't mean you have to yell at people and try to penalize them. If I was cvs corporate I would be embarrassed by the customer service. It's not that hard to just be nice people.
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May 2022 by Cindy W.
Despicable, horrendous, beware! A medication my mom needed immediately was sent to the wretched, filthy and completely unprofessional Mendocino Ave location today at 4pm but the pharmacy employees, an older man, and a younger dark haired man refused to help us with it, they said they didn't have her prescription. This attempted pick up was after 6:30pm, the prescription was sent at 4pm and I am certain of this fact as because not one but two Sutter Doctors confirmed that it had been sent. Not to mention the complete lack of customer service and lack of care or compassion, the conditions at this cvs were unacceptable, flies everywhere, no masks on a sickly coughing, hacking apparently homeless guy at the counter and female laying on the floor. This is the Santa Rosa no one wants to experience, this is unacceptable in so many ways.I will blame the cvs on Mendocino for an unnecessary night of suffering on my moms behalf.
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May 2022 by Justin L.
The fact that I'm leaving a yelp review for a CVS should say how atrocious this place is. I know it's a CVS. I know customer service isn't going to be like a Hermes store. The CVS store employees were fine; not anything spectacular but respectful to say the least. The pharmacy, however, is a total different story. I'd rather take a single kick to my gentleman's plums than go through this pharmacy again. Girl working the front: total sequoia tree trunk of her @$$. Pharmacist who's name starts with R: took 25 minutes to fill one prescription. Kept getting distracted helping others later in line, and also had a total sequoia tree trunk up his @$$. Keep in mind we got notified the prescription is filled and ready for pickup when we came. The biggest problem of it all is neither wore masks while working. And girl in the front was coughing up a smokers lung. Absolutely disgusting. For the love of Denzel Washington movies please CVS close down this location, for the sake of humanity and all that is good.
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April 2022 by Pablo Romero
Any other CVS is better. Horrible customer service
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April 2022 by Slayer Mom
I just had a couple questions and they helped me
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April 2022 by Daniel Swid
Highly recommend to avoid shopping at all CVS stores