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December 2023 by cathy barbagelata
The service has taken huge nose dive. The pharmacists are rude. The pharmacists avoid eye contact which makes me uncomfortable. Pharmacist make decision but leave the staff to deliver the news and no one knows what is going on cause the pharmacists cannot COMMUNICATEGave 1 star this morning, 4 stars this afternoon, because when a pharmacist calls you at home and asks what went wrong and he listens to what I had to say and then apologizes. And explained to me the situation. Thank you Mike.
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December 2023 by American Lover
Thank you for helping us out. Great customer service. The community is blessed to have you.
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September 2023 by Elizabeth PMcP
I used to recommend Dollar Drug to everyone as I felt they gave good service. Unfortunately, my last couple of experiences were not good as they misunderstood & misinterpreted information from my doctor & his staff. I don’t like to give bad reports but my doc & his office had to jump through hoops trying to help them understand multiple things that they had misinterpreted.
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May 2023 by Ryan F.
I bought empty supplement capsules that they pulled out from behind the counter in a Tupperware container which had Ziploc bags (sandwich bags), that looked shady AF in the first place in it. I ended up not needing them and tried to return them maybe two hours later.....with the receipt and they wouldn't take them back. They said they couldn't know if they had been opened(I did not open the bag and told the owner this). Ok I get that but you packaged them like that. At this point I'm talking to the owner. "You sold them to me like that so why is it my fault?" He goes on to say they have a policy about no returns on this item because of the way it's packaged. I was never informed when purchasing about this policy, there was no signage, nor was this "policy" written anywhere for me to see. Then he said I was the first person to ever return them.... But they have a policy about the return situation that's never happened before? It was a very unpleasant interaction after the first woman that sold them to me was so very nice. This is all over $7 btw. He then tried to half ass offer me half my money ($3.50) and keep them because he couldn't use them. I was more insulted by that offer and refused. Now he's holding out for $3.50 with a shady ass sandwich baggie half full just like the ones you would put your weed in. It's three dollars and fifty cents dude. Don't offer me half what I paid like we are on some backwoods barn rummage sale show trying to haggle me down to save a buck. Take those capsules with the receipt and shove them up your.... trash can or recycle bin if you even have one you monster. Was this worth you saving 7 freakin dollars mr policy man, that's never actually ever used the policy but had to stand by this policy because it will prob never come up again, and we don't want other people taking advantage of this $7 come up. I guess when you running a crappy business you can't afford to be giving every Tom, dick and harry that buys kitchen sandwich baggie Tupperware goods from behind the counter their money back. Just like buying drugs in the same baggies on the street.... There ain't no returns there neither ... but I was definitely made completely aware of that return policy many times. Never going back to dollar drug again.
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April 2023 by Gale W.
I've been going to Dollar drug for over 20 years. It is the best kept secret in Santa Rosa. The people are knowledgeable, friendly, and very helpful. I couldn't imagine anybody writing a bad report for these people at Dollar drug. They must've asked for some thing that was unacceptable or illegal I never have to wait and if I do it's 10 minutes tops. I have never encountered anyone that was rude. Dollar drug thank you for all your service in the past, and in my future. Galewatts
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February 2023 by Ron K.
I am retired from a 51-year practice of medicine. Dollar Drug cares less for its customers than any pharmacy I have ever encountered and they are really cold about it. The best advice I can give to anyone who does business with these people or is thinking about doing business with them is to find a different pharmacy or risk the consequences.
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December 2022 by KrisandJus S.
Zero stars if I could. The lady at the counter turned us away for our Covid Booster because we didn't have insurance. Myturn.org clearly states that everyone is eligible for the Covid vaccines whether they have insurance or not. She made us feel like we didn't belong there, not good enough. Don't waste your hard earned money here. You will be disappointed.
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December 2022 by Bridgette B.
First of all, like all businesses these days they are short staffed, this did not keep Linda in the pharmacy for giving me excellent customer care. She was so helpful, and kind. I greatly appreciate her assistance in my purchase. i am very pleased. She represents Dollar Drug with great integrity!
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September 2022 by Christa Cape
The staff is very friendly. They always have my medications in stock, and they offer lots of other items to purchase while you wait.
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June 2022 by Michel Stong
I loved Dollar Drug. I really like supporting a local furnacy. During Covid I think they slipped. They lost some very good employees, they were so helpful, friendly, and so pleasant to work when getting your prescription filled. Now I have to call to make sure they are ready and I cannot impress upon them enough how important it is to receive one medication in the early morning on the day it is due. Their excuse is always that their truck does not deliver this medication until mid-day. I had my doctor prescribe it for 29 days in hopes that it would be ready on the 30th day first thing in the morning on the 30 day. I still can't get it unless I call and "pester" them to receive it that day. I am extremely tired of calling and extremely unhappy with customer service since their main staff has left and then replaced w/poor customer service.
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June 2022 by Debbie Isley
The lady at the counter was horribly rude. This was not the first time. It will be the LAST!! I will take all of my business elsewhere. Go to Rite Aid on Farmers if you want excellent service.
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May 2022 by Miz M.
Great place to find extremely helpful or needed medical supplies that can be hard to find. Great "go to" for many items. Staff great in pharmacy.
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April 2022 by Jill A.
I came here to read about how customers feel about their pharmacy, Dollar Drug, as I currently go to CVS on Mendocino. At CVS it's getting bad with customer service, errors and saying they will let me know when they will refill an Rx....but they don't. They hire rude, young girls and nothing happens to their attitudes after you complain, but they are still there. I am disabled so I really LOVE their drive-thru. I have quite a few meds and errors are unacceptable. So I was hoping Dollar Drug would be great as it's really close to home, but alas, seems I should keep looking. Really disappointed. I did go there once for a covid booster, and was treated somewhat rudely.
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March 2022 by Heidi Pineda
I wish there were an option for 0 star. STAY AWAY FROM DOLLAR DRUG!! They lie about lack of insurance coverage and require patients to PRE-PAY for something that insurance will cover. The pharmacist said "insurance reimbursement is insufficient". It is called co-pay, and patients may not be happy when it is higher, but not as unhappy as hearing it is not covered and then finding out you lied and never even checked on coverage, just decided to have patient pay in full. The pharmacist then proceeded to recommend that I call my insurance about a different drug that "usually isn't covered, but less money". Rude, disrespectful and practicing medicine without a license. I could say more, but these charlatans are not worth the time. Suffice it to say.....STAY FAR AWAY!
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February 2022 by Crystal Dagler
Have been coming here for years, staff is always so friendly and never any issues. Love this spot!
