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January 2024 by Darlene Enriquez
My experience with Extra Space Storage at the 4495 Streamside Dr., Santa Rosa, CA location was the best I’ve ever had with any storage facility. The facility is kept in pristine condition and I always felt safe going there by myself. Customer service is top notch. Adam and Robbie were a great help to me and gave me options when it came to moving out. Only reason I moved out of the storage facility is because I was moving out of state otherwise I would have continued using them. Great place!
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January 2024 by Kathy Kandziolka
I’m amazed to say that this was a delightful experience. Robbie was personable and thorough. He made me feel very welcome and lightheartedly took me through all the details. The place is super clean and well organized.
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December 2023 by Jon Blue
I suffered a horrible divorce. When everything was going wrong and I needed help and understanding nobody seemed to care. But at extra space storage they were understanding and compassionate to me. It was the little things that really helped me through this time in my life. Good company and great employees. Thank you for being there for me when you didn’t have to be.
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December 2023 by Shawna Atterbury
We had the best experience getting out storage unit. Adam was incredibly helpful, professional, and an absolute pleasure. I would highly recommend Extra Space.
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December 2023 by Jefferson Bailey
Allen in the office was amazing. Very helpful, friendly, and a great person. The process was a breeze and the facility is new, modern, and easy to use. An all round excellent customer experience -- recommended.
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November 2023 by Steven Lord
Very new and extremely clean facility. Manager Robert was great very personal, easy to deal with. The only problem that I had wasn't a truck available to expedite my move. But besides that small detail everything went well.
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November 2023 by Joe Caruselle
Very friendly and helpful service. Clean space and good prices. Definitely a dependable spot when you're in a pinch.Only downside was they force you to pay for a new lock, which makes sense, but its not included in the original price. So you expect to pay 120 and it ends up being 140. Not the biggest issue but i wish that was a little more explicit. I would still choose this spot again though
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November 2023 by Susan Benedetto
I have not started renting my unit yet. However, so far, the customer service over the phone has been excellent. Very knowledgeable and friendly. Setting up to start renting was easy and I look forward to storing my stuff at Extra Space..
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November 2023 by Jamie Mendonca
Adam in the office is extremely friendly and made our visit very pleasant. Everything is clean and secure, the elevators and carts are a bonus. Will definitely recommend.
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October 2023 by Ann B.
Easy rental process, great staff. move in day, there were multiple carts to make our move in much easier. Very grateful.
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September 2023 by Emma Salzmann
5 stars ⭐️ ✨⭐️✨Simply the kindest service I have received from a businessman. Rob answers the questions you didn’t know you should ask and provides a safe / welcoming atmosphere. The facility is super clean and easy to access with some reasonable hours! Definitely store your goods here.
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September 2023 by Bob Watson
Robbie was exceptional in explaining available storage options and arranging a very price competitive solution to our storage needs. His personal tour made it easy for us to unload our truck at the nearest entrance and understand the security features! Thanks so much!
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September 2023 by Ken Bauer
The facility is well managed, spotless, and secure. The manager is a nice guy and easy to deal with. All the storage units are inside a solid metal/cement building that is temperature controlled inside-could not be much safer.
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September 2023 by Food Wine Marcy
After a poor (and very overpriced experience) with another Santa Rosa storage facility, I found Extra Space Storage on Highway 12. While it is also in Santa Rosa, that is where the similarities end. First of all - service! It is impeccable and professional. Robby made me feel welcome the minute I arrived and took the time to go over the fees, which were 2/3 less than the pervious unit! He gave me a thorough tour and made sure I understood how everything in the building works. He gave me his card and encouraged me to call anytime I needed help. To say I felt like a valued customer form the get go is an understaement.The facility is well-organized, spotless, and secure. I am relieved and grateful to find such a save haven for my possessions in Sonoma County.
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August 2023 by Carolyn T.
Very nice facility. Clean, cool, easy in/out. Have been there now over a year and have had no problems. great customer service.
