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February 2024 by Kent Moto
I recently drove from north Oregon to purchase a specific used motorcycle from Factory Powersports. As advertised, the bike was very clean and the price was fair. Juan worked with me by phone and email, sending me up-close pics that I requested to assure the bike had no damage and worth the long drive. He let me reserve the bike with a CC deposit over the phone, and I drove down a few days later to pick it up. Upon arrival, Juan had everything (bike and paperwork) all ready to go. The process was very honest and quick. There was no surprises, and no drama or stress. Buying a bike sight unseen from another state can be tricky. But Juan was thorough and honest from beginning to end! This is maybe the 10th motorcycle I've bought, and I also work in the moto industry and know good and bad dealerships. I'm grateful that the bike I wanted was at a good dealer with an experienced, professional and honest staff. I love my new (to me) DRZ400, and I couldn't be happier or more thankful for how everything worked out. I highly recommend Factory Powersports...they do things right!!
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January 2024 by Mark W.
I called in an asked for help for an issue occurring on my bike they said they'd give me discounts for clothing and a helmet and help for the bike very helpful guys at the front desk good review from my side
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January 2024 by Claire Collard
Dan was very nice, great experience from the sale department. I cannot say the same about the service dpt, called twice to try to get some update and the person was not very helpful and did not care about answering my question. I am aware that is a warranty job and I am very happy the bike is getting repair for free. I may have a better service if I was a paying customer. It look like my bike is going to be there for 2 or 3 months
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January 2024 by MATHEW FIESER
Great staff and great service prices.
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December 2023 by Claire B.
Dan was great, answered my questions and he wasn't pushy. Great experience there. But very disappointed with the service department, I am aware that it is a warranty job and i am very happy that the bike is getting repair for free. But when I called to get some update, the person was not helpful and did not care to find the answers. I may have get a better service if i was a paying customer
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December 2023 by Victoria B
I do not feel like they were honest in their sales, I purchased a SSR 70 dirt bike spent $1,700.00 and was recommended by the finance dept. to purchase the extended warranty for this bike that it would pretty much cover the bike for 3 years if anything should go wrong it would be covered, "that is not true", now I have to pay to have the diagnostic, and labor work which is way more then the part because the warranty does not cover the carburetor and was denied the claim by Aegis power sport, I am not very happy with the sales in this matter I feel I was con into purchasing this extended warranty, I am a single mother of four with hardship finances, and for Factory Powersports to be dishonest in their sales is not right, I called very distressed to them and the sales Manager had no remorse to my concerns very poor management service and sales. I do not recommend them.
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October 2023 by Alan Hennessy
From the outside, this place can be deceiving. Inside, there is a a massive inventory of motorcycles that is absolutely stunning. There are several models and makes of bikes on the floor to look over. They have new and previously owned inventory. Whether you are there to browse or buy, they have a sales staff eager to assist you on your journey. They have a parts and service department to keep things running smooth.
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October 2023 by Sunny S.
Don't bring your bike into this shop. They literally don't care about you or your bike. They had like a 18 year old kid review my bike and his favorite thing to say is "I don't know." & "uhhh." after my bike was sitting there for 3 weeks. The lead mechanic is not the smartest guy you'll meet either. Save yourself the headache and go to a different shop that actually looks at the bike and cares about it's customers. I will not support this shop again. They are actually known to have the worst service department in town.
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September 2023 by Kurt Lee
Called Factory Powersports and they have the bike i wanted. Juan and Joe is the best interaction i had from buying a bike. They catered to my needs and more. Wish i reside close to them and let them service my bike but i’m hour n half away. Very very competitive pricing. Will come back for more next time. I highly recommend them to all Ducati and KTM guys. They carry other brand too
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August 2023 by Kurt L.
Called Factory Powersports and they have the bike i wanted. Juan and Joe is the best interaction i had from buying a bike. They catered to my needs and more. Wish i reside close to them and let them service my bike but i'm hour n half away. Highly recommend this guys
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August 2023 by Andy Harris
"I wanted to share my experience with Dan the salesman at the FPS. From the moment I stepped foot in the showroom, I was greeted with a warm and friendly smile. Dan’s extensive knowledge and passion for motorcycles were evident as he patiently guided me through the entire purchasing process. He took the time to understand my preferences and needs, resulting in finding the perfect bike for me. His professionalism and transparency made me feel confident and comfortable every step of the way. He went above and beyond to answer all my questions, providing valuable insights and recommendations. Thanks to his expertise, I not only found the ideal motorcycle but also gained a trusted resource for all my future biking adventures. I can't recommend this salesman and the dealership enough for their exceptional customer service!"
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July 2023 by JoAnna Brewer
This is the best place to go for all your motor sport needs. Our sales guy Dan was very knowledgeable and friendly. He gave us our space to think about our purchase before we made it. He answered all of our questions, explained everything and took the time to show us all about our new bike. The staff here are all super helpful. I have referred several of my friends and family members here. I will definitely buy from Dan again.
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July 2023 by Brian Clyne
Dan Harris is one of the best salesmen I’ve ever had the pleasure of working with. He knew what I was looking for before I knew I needed it and I actually had a lot of fun in the process. He also looks like he can grow a really great beard which is worth at least 2 more stars. Thanks Factory Powersports!!
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July 2023 by Gabriel Ascolese
I had the pleasure of working with Dan. Absolute stud and would work with him again 10/10. I recommended anyone who is looking for quality product and service not only to shop at factory power sports but to work directly with Dan. He was really good with my kids too….
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July 2023 by Allie Hager
We just purchased a Honda Grom for my husband last weekend and it was all around a great experience. We went in there to look around and ask some comparison questions before buying and the entire staff was friendly, informative and helpful. Juan answered all of our questions and told us about his own personal experiences with the bikes before we bought. The staff who helped us with a helmet was also extremely helpful. Definitely recommend if you are in the market!
