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March 2024 by Patricia Mara-Smith
First time customer at this location, but all I can say is- Anthony. The narrative screaming young people don't want to work let alone work hard haven't met young workers like Anthony. This dude is ?! He was EXTREMELY knowledgeable top to bottom (I brought in an online purchase to return/ship and needed a shipping label the company had provided me printed, as we don't have one at home.) I was in and out in less than 5 minutes. He talked me through the process step by step and knew exactly what he was doing. Highly suggest if you need competent, quick help ask for Anthony! Thanks Anthony! (Anthony's boss/manager should highly consider giving this man a raise ??)
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December 2023 by WildSoul NonOfYourBusiness
Very Quick, polite. They know exactly what they are doing. They even gave me more information than what my simple question was asked.
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October 2023 by John Timberlake
Yesterday was first time using the services at this location.Joyce who helped me was great. I liked the service so much I came back today to ship another package.It is nice to deal with a company that employed professional and polite employees.
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August 2023 by Amanda Hoang
I went to ship some boxes on a Wednesday afternoon and wanted to second that Joyce is such an incredibly kind and helpful person. Wonderful customer service.
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April 2023 by Odessa Christiana
Joyce is a ROCKSTAR!!We were in a pinch to get some flyers printed today and I was lucky to call this center. She said to come on in and she would take care of our order. She took exceptional care of us while still providing friendly and prompt service to the other customers who stopped in. The pride in her work is evident. FedEx, you guys are fortunate to have this gem of an employee!! Thank you Joyce!
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November 2022 by Kristin Dutra
Anthony was patient with my not so savvy “faxing self”. Very kind, helpful, basically walked me through it step by step… and it was the last hour before closing! Thank you so much!
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September 2022 by Victoria L.
Fascinatingly incompetent workers. My husband went to pick up a package for me. He had the missed package slip with him that was left on our door, and also his drivers license with our home address/the delivery address on it, but they didn't want to give him the package and had the audacity to tell him that if he wanted to pick up my packages for me that he should have had me take his last name upon marriage. I get that it's FedEx- I'm not expecting 5 star customer service. I do expect a basic level of competence
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July 2022 by Joe Muriithi
How can you sit on packages for 2 and half days and not even contact or update the customer? Truly the worst Fedex in the area. 1 star is too kind for real :(
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May 2022 by Alelia V.
The ladies this morning (5/19/2022 @ 9am) had exceptional customer service. They were very Patient and hands on to get all my items mailed. I had my toddler with me and was kinda making it a little difficult packing my boxes and getting the right labels to them. I didn't catch their names but I hope the company knows they are doing an excellent job.
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December 2021 by katy montanez
Should be no stars! This was our third time using this location. Every time there has been an issue with the same woman -large white woman, brown/red hair, EXTREMELY rude!First time we went I had 6 books I was shipping to different addresses, she whined and then complained that it was too many addresses and she didn’t want to do it! Uhh, what?!Second time we went there my package was delayed because she put in the wrong address! And then today I was shipping Christmas presents 5 of them, she complained again and then proceeded to go to the bathroom, then answer phones making us wait, it was definitely on purpose, all the while being extremely rude. I picked up my packages and went to UPS where they were super fast and friendly. Will NEVER go to this place again!!
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December 2021 by Katy M.
Should be no stars! This was our third time using this location. Every time there has been an issue with the same woman -brownish red hair, white, EXTREMELY rude! First time we went I had 6 books I was shipping to different addresses, she whined and then complained that it was too many addresses and she didn't want to do it! Uhh, what?! Second time we went there my package was delayed because she put in the wrong address! And then today I was shipping Christmas presents, 5 of them, she complained again and then proceeded to go to the bathroom, then answer phones, putting the person on the phone on speaker so everyone in the store could hear it- making us wait, it was definitely on purpose, all the while being extremely rude. I picked up my packages and went to UPS where they were super fast and friendly. Will NEVER go to this place again!!
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November 2021 by Lilly Whitter
Olga was very patient with handling my order. She helped me complete a print order for my grandson . She treated me with courtesy and respect as well with the other customers. I hope she gets a raise and promotion.
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October 2021 by Suzanne Leonard
I have always had good service here. The owner isvery nice & helpful
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October 2021 by Bruce Bruce
One Star is to High !!Olga the customer service person for this store should be fired !!Adi the other employee should be sent to a school about customer service and usage of Kinkos equipment.I will explain.I came into the Kinkos Fed Ex Store atA-160 Stony Road in Stony Point Plaza in Santa Rosa California, to get an" Orginal"size copy of a document put on a flash drive.I did not want a copy of my original document put on a over sized paper.I know it can be done, I just don't know the Kinkos FedExequipment that well, so I tried to get help.Adi Kinkos customer service employe came over to help, very cold rude attitude, I explained I just wanted original size copy on a flash drive, she put it on a over sized paper.I explained not what I wanted, I was polite and Business oriented.Adi put the copy on the counter, walked over to Olga, the other Kinkos FedEx employee with her Horrible., disrespectful attitude, to get her to help me.Olga did not even look at me, she said to Adi it would be a while, she was helping a customer with multiple packages.I don't get it? Why the attitude?My attitude changed only because how I was treated!But I was still polite !!I was polite, just trying to get help, but both employees has attitude and chips on their shoulders.But I patiently waited for Olga to help.Olga had Adi helped the man with multiple packages, and Olga ignored me, helped a new customer who came in the store.So I patiently waited.When Olga was done with the new computer, she rudely asked me, Can I help you?I explained what I wanted, she was like a rude spoiled child. said "NO, NO, NO, NO" many times, Olga then said I can make a copy and put it on the flash drive.She did it with her copy machine, then went to customer access machine.I explained what I was in there for again.I was frustrated, because of the horrible attitude and service, but very polite based on how I was treated!!Olga at the customer access machine. said then "I can't help you." She walked off and ignored me , as I was asking for help.She is a horrible person, and has no Business working here!Staples Service is much better in this area.I have been to many Kinkos Fed Ex Stores in my professional Business, and this place is off the charts Bad !
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September 2021 by Daniel Peters
Very friendly, and my order was completed ahead of schedule. Olga was a delight! Thank you!
