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March 2024 by Howard M.
My tire pressure warning light came on while shortly after leaving for work. I couldn't find my tire pressure gauge so I figured I'd stop by, have them check for a puncture and, if one was present, get it fixed. When I asked them to check my tire pressure, I was informed that they both needed information from inside my vehicle as well as personal information including my phone number. I asked why a phone number was required to check someone's tire pressure and, while I don't remember the exact response, it could just as well have been "It doesn't matter, stop whining." I was then told that it would take TWO HOURS before they could even check my tire pressures. I said forget it and walked out. I went home, found my tire pressure gauge, and checked my tires. All four of them were barely below the recommended levels and I just needed to put a little air in them. It didn't take me two hours and I didn't have to give anyone my contact information for them to sell to the highest bidder. My favorite part was that as I was leaving the guy gave me a sarcastic "Have a nice day." And I did have a nice day, probably because I didn't wait 2+ hours for this dunce to tell me that there wasn't actually anything wrong with my tires. Thanks for nothing, Firestone!
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February 2024 by Eduardo C.
Dont get work done here these guys dont honor their work. Paid for an alignment and it came back worse. Went back and they said they would take another look at it. Made it better but still not aligned truck drags to the side. Im not gonna lose another 3 days of work taking it back. The tires are good, everything else
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January 2024 by Pauline Mcanally
The staff was very helpful and professional. Explained everything going on with my service. Great experience.
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January 2024 by Rebecca Schetter
It was easy to go online to make my auto repair service. i dropped my car off and there was only a couple of minutes wait for help at the counter. My car was in for a brake inspection but now brakes were required but they did repair my tire as it had a nail. And pick up was easy as the dropoff. Scott was very professional and courtesy with me.
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January 2024 by Vargas XR
Great Friendly Service!
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January 2024 by Jonny Rose
Staff was amazing. Prices were o on the nose. I called a few competitors before Firestone and they had ridiculous figures... more than twice what I paid. Shady people... then I called Firestone and it was nothing but up front straight talk. Prices were fair and work was excellent. One of the hermeneutics offered information of where I could find the parts that I needed at a great price... something I never would have found if it weren't for him. Highly recommend this santa rosa Firestone to anyone in need of tires or installation. The best!!
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January 2024 by Jerry O.
Had a appointment for an alignment at 1pm dropped my car off I was told it would be ready by 3pm, called at 2:35pm I was told it was on the rack and it might take a little longer, but it would be ready by 3:30pm. Got there at 3:40pm they looked for my paperwork could not find it then they said they had dropped the ball nothing had been. my car sat there for three hours with no work done and on top of that they lied to me saying it was on the rack I WOULD NEVER GO BACK THERE EVER AGAIN!
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December 2023 by Liam F.
Y'all are slow af but got my tire though... the next day. Also I arrived over an hour and half early before closing time and I even called in to let them know if they could take me that evening they said to bring my van over there and after I checked in waited over an hour and stepped outside I saw technicians just walking around even standing staring at me knowing my van was just waiting to be worked on outside for not 4 new tires just one... one tire. Anyways won't step foot in here again but thanks for the tire bye!
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December 2023 by xy z
I knew my tpms sensor needs to be replace, they still claim they have to use diagnostics tool to check my tpms sensors (50$ for diagnostics only) but I’ve been told it should cost around 170$ total if sensor needs to be replaced so I scheduled my appointment. I dropped off my car next day and told it should take 1 hour to 1,5h After two hours I was walking by ( since I live nearby) my car was already parked so I gave them another 30 min to call me but that never happened. So I went there 30 min before closing just to find out the only thing they did was to check my tpms sensors and parked my car for two hours or so :/ They told me that two of my sensors needs to be replace and estimated the total cost for 300$ on top of 50$ I paid for something I already knew … I don’t know where they buying the TPMS sensors from but set of all four cost around 100$ and they tried to charge me 80$ for just one Stay away !!!
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December 2023 by Marilyn SV
Everyone is always so wonderfully helpful and friendly. My vehicle was serviced before the estimated time. Happy customer
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November 2023 by Enrique Garcia
Made an appointment 2 weeks in advance to get my tires done. Dropped my car off at 9:30am as schedule and they told me it would take an hour and a half. I come back 2 hours later around 11:30am and I see my car in the same parking spot with my old tires on. They didn’t even touch my car in the last 2 hours and then it took them another hour and a half to get the actual job done. I left there around 2:30pm. Please someone tell me why it took 5 hours to get my new tires on?! Never coming here again.
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November 2023 by Louis Perez
Great place. Not for weak pocket$ trustworthy, A1 quality. Although needs improvement with being under staff & could do better with the shops communication overall!!
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October 2023 by Bob Miller
Other than the wait, about 90 min, I had my oil changed. I had a coupon from Firestone for $29.95, which seem like a good deal. They were friendly and told me, up front, that there would be a wait, so I appreciated their honesty. I've been here before.
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October 2023 by Tangee Miles
I got an oil change. I love that they also check & regulate your tires air pressure for free
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September 2023 by Danielle Nichols
I brought my vehicle in for a high mileage oil change in August. Right away there was an issue, my car was leaking. I returned soon after and paid to have them check the vehicle. They told me they couldn’t detect the leak I had noticed and sent my on my way. The leak was intensifying and so I decided to take it to the dealer where they noticed right away my leak was oil leaking due to the oil filter not being installed properly and the wrong bolt was used to secure my oil pan. The underside of my car was saturated with oil. The dealer took photos for me, I followed up with Firestone directly so they could know their poor workmanship cost me a lot of time and money, not to mention could have caused me bigger issues by not even catching their poor work in the first place! They were suppose to follow up with me and never heard a peep.Go anywhere else for reliable service.Service: Oil change