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January 2024 by Seth Maddog
I like this place but they need to get more Jordans
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September 2023 by Phillip K.
Young lady at Footlocker Santa Rosa plaza yesterday has negative customer service & looks like she absolutely hates her job. I'd have a more enjoyable experience going to the back to grab the shoes & ringing myself up to be honest lol I walked in for an online order pickup, no "hi!", "how can I help you?", ect. Straight up "what's your first name?" then continued a random conversation with another coworker talking shit about someone & suddenly walks off. Any form of communication would be nice rather then letting me stand there confused. 2 stars vs 1 because Footlocker as a company allows online order pickups & I don't have to really deal with their sorry staff that's gets paid to have an attitude.
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October 2022 by Kevin M.
Unfriendly staff.Young lady at the register was sarcastic and just plain unfriendly. The guy who helped answer questions about shoes was nice enough (manager?) but that girl kind of spoiled the experience.At the end of the transaction she also tried to straight refuse giving a receipt unless I have her my email address. After a little back and forth (in which she was low key super disrespectful) she pressed a couple buttons on the register and out popped a receipt.I don't think I'll be going back.
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August 2022 by Anthony Altamirano
Absolute joke of a store? Who even knows whats customer service anymore? I guess shortage of workers is leading to bad customer service. I bought shoes as a gift that was left in box and never tried on. The manager who had brown/black hair and a beard claimed that were worn and that I was lying and told me I could get 0 refund. So I guess I was sold shoes that were worn and was set up to lose. It blows my mind that the manager belittled me and threatened to call security because it was "policy." There is a reason Nike and Adidas sell of their website and these business like Foot Locker are dying. I can't believe they have employees that treat people like this. Not to mention the other girl laughing and thinking this was a joke. Do not go here unless you want to get scammed, you're better off with a return policy from Nike or Adidas than this place.
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July 2022 by karmell w
My daughter wanted the all white air force Nike's for her 16th birthday . she's a 4th of July baby so It took her to the foot locker which was a good experience they had good music and display set up was organized and the staff was fast and friendly . made sure everyone was helped.
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May 2022 by Scott Mann
Footlocker is now like a Payless shoe source. All the shies they carry are garbage and yhier discontinued there more popular brands. Better shopping onljne.
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March 2022 by Khim Roka
Customer service very low
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February 2022 by Ashley Rose
Just drove 2 hours to pick up shoes I’d won in a raffle on the app. When we arrived, we were coldly informed that the store hadn’t received them and to call customer service to get my points back. I don’t really care about my points! As a customer, I care that my time and money (gas, mileage) were wasted due to incompetence of employees at this store to call raffle winners and inform them that the product wasn’t actually received! So freaking frustrated with the fact that my name, email and phone number are provided for purposes of pick up but weren’t used in the event the shoe was never received by the store. Such poor customer service on Foot Lockers part. Don’t go here if you expect to be treated right.
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February 2022 by cheyanne helmick
The store workers snickered laughs at me as I was trying on shoes. I had to ask so many times for help but just ignored but yet laughed at. The workers discriminate against plus-size people.
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October 2021 by Pichi
Try to change your shoes every month ! I come in looking for something new and you always have the same stuff last time I went 2 months ago they had the purple lows and they still have them for sale I want to see some kind of variety in the Jordan 1’s they have the same shoes every month it’s annoying I honestly that next time I go u have something cool in the 1’s like probably the mochas
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October 2021 by Irving Dzul
You wanna be looked down?, You wanna feel like you're not worth it?. You wanna feel left out?. You wanna be treated rude and like they are doing you a favor?. Then visit this place. So many employees and only one polite person, everyone else look at you weird and barely wanna help. Skip it, spend your hard earned money somewhere else.
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June 2021 by Krechurr0
The store was pretty EPIC. My only problem was that the person who was helping us smelt like ball sweat. And ball sweat is NOT EPIC. Please have your employees wash and shower themselves.
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May 2021 by Tom Crews
Such a magical place where all your feet's dreams come true...
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April 2021 by Randys worldd
It was like any other foot locker. Except the really tall guy has always been attentive everytime I go in, regardless if I buy or not.
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March 2021 by Fred Gregg
Never have what I'm looking for.