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November 2023 by Julia V.
Like every thrift store, you won't always find something. But their selection of toys, games and things like lamps and lamp shades are always promising. I've definitely found some great little home decor items as well. You just have to poke around a bit longer. Employees are always friendly which is appreciated in this area for the typical goodwills around here.
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April 2023 by Sophia T.
The prices here for clothing are ridiculous. $10 for a pair of pants ? And not just good quality, good brands - it's EVERYTHING that is overpriced. If you're looking for deals, this is not the thrift store to go to.
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August 2022 by Isabela G.
I was confused by the organization of items, but clothes were organized by size which was nice. There is no real dedicated home area and so glasses and whatnot sit on top of clothing racks.
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August 2022 by Jaclyn M.
S E R V I C E: There's a lot of parking available, that was probably one of the good parts of this location. There was only one staff member I saw, and he wasn't very friendly. S T O R E: Maybe I came on an off day, but there was hardly anything in the store. Men and women's clothing were mixed together and everything else was in random places. Although the aisles were clean, it was hard to go through them because of the lack of items. O V E R A L L: There was zero organization and not enough items to go through at the same time. Very disappointed.
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April 2022 by Mickie R.
I went in to check things out. I saw some tops that i liked and wanted to try them on but the dressing room is closed due to covid, but yet you can go shopping with out a mask and touch all the clothes and take them home and donate. So, either way, it's all getting "contaminated." Oh, yeah, and no returning if it doesn't fit you. It makes zero sense. I don't think I'll be wastmy time and money at this place again.
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August 2021 by Robert F.
I found this donation station as I was running some errands. I had some clothes to donate and found they were very near to where I was at the time. The staff was very friendly and helpful. I was able to drive up and staff members removed the bags from my car and gave me a receipt. These folks made the process easy, fast, and simple. I will definitely be back to donate more items.
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March 2021 by Emma Renner
Great goodwill location--highly recommend:) Always find something awesome at a good price! Staff are friendly and the store is clean. Also they have a drive through donation drop off which is very convenient.
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December 2020 by Mimi R.
Every time I goin there the cashier Ashley is absolutely unpleasant. This has always been my favorite Goodwill, but the last three times Ashley has been grumpy to the customers and other staff members. Also, their prices have gone up and the quality is not what it used to be.
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September 2020 by Chris O.
This Goodwill has the nicest people that work here. My husband and I hit up Goodwills wherever we go and I will say that the cashier that was working here today was so welcoming and personable! Like we actually had a conversation about cotton! No one ever wants to talk to you at the Goodwill in Oakland or in SF. So thank thank you for the interaction, because my day sucked prior to the brief encounter with you kind lady at the register today at 13:53 per the receipt. Everything is organized and feels clean here.
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March 2020 by Karen F.
Love to donate to Goodwill. A lot of times find some good bargains. People are so nice and friendly.
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February 2020 by Caitlen P.
Not what I expected and one of the thrift stores I wouldn't care to visit again. There are so many good thrift stores in Santa Rosa that the expectation is set high and too many are loaded with junk that should be free and not for sale..
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February 2020 by Emma R.
Great store! (This is the store closest to my home so I frequent it more than other Goodwills in the area.) Excellent customer service! Very nice staff that are all super hardworking. Organized and clean. Constantly putting out new merchandise! Easy drive through drop off area to if you are looking to donate. Good sized furniture section in the back. Have seen really, really high quality furniture in great condition. Lots of clothes for men, women, and children and stuff for the kitchen/home. Good selection of art that's ever changing. Bigger than it seems from the outside. You can definitely find something worth the trip every time. Most prices are set besides misc items or "special finds" but everything is decently priced. Welcoming and fun! 5 stars!
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January 2020 by Lee H.
I was a big fan until now. The sudden change to 4th st. store and other locations in Santa Rosa CA rates a D-.to F! Could you just survey your customers BEFORE you make a big change that hugely affects their shopping convenience? This regards Goodwill's decision to redo how clothing is organized in their stores. Now the short and long sleeve clothes will be indiscriminately lumped together organized only by size. As someone who shops the whole store via category by category multiple times, I don't want to be losing my patience and concentration pawing through items that interfere with my ability to see what I want. Since Goodwill didn't ask their customers before they did this, they should now run a satisfaction survey. Let's see what the customers say!!
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October 2019 by Cindy W.
While Goodwill isn't my favorite charity or thrift stores locally, I have scored some great finds in two of their locations, not to mention their online auction site. Locally, I recommend the Windsor store located in the Home Depot complex, and the Industrial Drive location in Santa Rosa, which is tucked behind other storefronts. Priced well are T-shirts, like Brandy Melville for $3 bucks and denim jackets such as Kut from the Kloth for $7. Lamps priced from $5 and books from $1 to $2 dollars each are super bargains as well. Recycle, Reuse, Save Bucks :)
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September 2018 by Ricardo K.
Somewhat dirty, needs to have it's floors cleaned. Nothing particularly special about this store. Won't be returning.
