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January 2024 by jodi green
Great car. Too bad the service department is so unhelpful and inefficient to deal with. Also, even though I bought the maintenance plan for over $4k the service is expensive.I had a tire that needed replacing due to wall tearing. They could not answer my questions about if Kia covered it, nor could they offer to even look at it for a week. I went to American tire to deal with it and they were terrific and replaced it for me that day.
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January 2024 by Andrea Partida
Nicole is always great ? she is very personable. The last 2 times I went in for service my wiper fluid did not get topped off and the tires 2 visits ago were not checked for pressure or rotation because I left and found out that I had 2 nails in my tire. I think that would have been noticed if they rotated the tires. I got a flat tire right after. Other than that the service that Nicole gives at the front service desk is excellent.
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January 2024 by Booga Booga1
Nicole is the reason I will bring my car back for service. She was very professional, friendly & efficient. Made the hole experience pleasant. Plus she informed me of benefits like Uber paid transportion & car wash.I never used Jim Bone services.I will now reconsider.Good job Nicole.
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January 2024 by A M
My appointment was at 10am for an oil change. A recall service required additional time. It was 3pm before I was eventually able to pick up my car. I am always grateful for good service,even if I'm inconvenienced in the short term. But, the service department was not at all attentive or responsive. What should have been a morning's event turned into an all day event with inadequate communication. I initiated all essential communication. In the 5 face-to-face encounters I had with the same service staff over the course of the day, she gave me the impression each time that she had never seen me before and had no idea what I was there for.
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January 2024 by Amber Keneally
The service center allowed me to make an appointment for a recall service, but when I arrived, they told me they didn't actually have a solution for that particular problem yet. Then, since I had come all that way, I asked if they would install a new air filter that I had picked up and also take a look at the weather stripping on my back doors that keeps popping off my 2017 Kia Niro. They wanted to charge me $70. I declined and left. It is a 30 minute drive each way. The man in the office also visibly rolled his eyes at either me or the woman who was helping me when she asked a simple question. Not impressed.
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January 2024 by Megan Alexander
The staff was friendly and service was great. Henoke was super easy to work with! I called and wanted to test drive a very specific new car. He was upfront with me that they didn’t have the version I was interested in, but I could at least test drive the model and go from there. Turns out they had a better version arrive that afternoon! By the time I showed up he had it unwrapped and ready for a test drive. He was knowledgeable, didn’t pressure me, and told me how it compared to the other cars I was planning to test drive next. Once I made my decision, he helped expedite the process. I was in and out in only a couple hours (quick for a car dealership!).
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January 2024 by D S
If I could give this dealership 0 stars I would. Each time I try to go in and get warranty covered service they have a new service manager. Seems that can't keep one on staff for more than 10 minutes.I took my car in to get some touch up paints on chips and scratches that had been done. They assured me the paint guy would be there to do it and it would take all day.I left my car there all day and when I came back to pick it up nothing had been done. No paint, no cover up, they didn't even wash it to hide the fact that the car was dusty. The service manager walked me around the car pointing out all the spaces I asked to paint and tried to gaslight me into believing me it was done while dusting with his hand the spots that STILL NEEDED TO BE PAINTED. So if you like being lied to and being treated like garbage I suggest going here, they excel at that. Good thing my warranty expired otherwise I would dread having to take my car back here and deal with their incompetence.2 cars purchased from here and you'd think they could at least honor their warranty.
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January 2024 by Paula Deeter
I have NEVER had a better car buying experience than that of the one here! Hinok was extremely helpful, friendly and informative. I had looked at a few cars, he discovered the exact one I was searching for, and had it brought here. The price was (surprisingly) the cost that we had hoped for as well. All in all, I couldn't have asked for more in a car dealership, salesperson or any of the friendly employees I met.
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December 2023 by Mary-Ann Chisholm
Frankly, I have mixed feelings. In response to a email reminder that my car was due for an oil change, I brought it in for that service ($100), but when I arrived, I was told that I actually needed a $1900+ diagnostic as well. I was not prepared to pay that amount and asked if I declined the diagnostic, would that affect my warranty. The service person shrugged and said they didn’t know. I checked my owners manual, which suggested that I take it in for that service at 30K miles. My car has 24K miles on it and won’t hit 30K for at least a year.I called at the end of the day to see if my car was ready and washed as promised, and was told yes, all serviced and washed and ready to go. When I got there to pick it up, it hadn’t been washed. Small thing, but still disappointing. However, the service had been completed as promised. So some frustration and some disappointment, along with good service in the bay.
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December 2023 by R. Joseph
I received a recall on my 2012 Sportage, regarding engine failure and possible fire risk. My encounter with front-line service advisor Nicole Hamilton was more than outstanding. She took control of the situation and went beyond normal to schedule my visit. I arrived on my scheduled day and left the car. Within a few hours, she called me and I picked up the car . She then told me that everything was ok, aside from an oil leak and she assured me the parts would be ordered. After a couple of months, I checked in and found that the parts had arrived and we went about scheduling. I had several issues and Nicole worked tirelessly around them to get me scheduled. I left the car early on the day before it was scheduled. Later that day Nicole called and said they were able to fit it in, and I wouldn't have to wait until the next day. As I was already home, about 75 miles away, I had to come the next day anyway. Everything was fine and Nicole was great. However, upon inspecting the car, I discovered that they had indeed replied the oil pan and gasket. But did not take the time to clean the under car pan of oil residue from prior leakage, much more concerning was the engine had been over filled with oil. I removed exactly one full quart of oil to get it in to the full mark. Otherwise, the experience was outstanding. The repair execution left a bit to be desired. All in all, I'm satisfied with the experience.
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November 2023 by Joyna H.
I am really disappointed with KIA and the service center in the recent experience of trying to get my mother's engine replaced. Metal shavings were found in the oil, which can eventually cause the engine to combust (a common issue with KIA). Rather than replacing the engine, the service center and KIA gave my mother the run around- stating that they could not cover it due to a loophole in their warranty coverage. The loophole being that my mother missed an oil change DURING A PANDEMIC, when everything was in the height of lockdown. She did her best to maintain her oil, topping up when needed, and booked an oil change as soon as possible. My mother went multiple times to the service center requesting support. Perhaps due to being a woman and from a different country, there was long waiting periods and refusals to assist. When I reached out to KIA about their global pandemic policy, the representative stated that the global policy applied only to certain countries (?!?! Hence, not global?!?!) and that HE had no problem getting an oil change during the pandemic, so CLEARLY my mother should have gotten one as well. There are a few people at the service center that were trying to help as best they could, I am grateful for that- however they also mentioned that they felt the policy was unfair, that the repairs have been done in the past for other clients, so why not now? I cannot support KIA or Jim Bone's dealership as a business. The policies are unethical, the convenient loopholes and red tape are infuriating, and to not help a senior citizen while your STAFF even realize and voice that the wrong decision is being made...is just a huge disappointment.
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November 2023 by Chad Elliot
Kia and the Jim Bone dealership are unethical. My mother-in-law, who is in her 70s, recently had a problem with her Kia and they discovered metal shavings in her oil. Apparently, this is one of the many problems common in Kia's and it's extremely dangerous.But they refused to provide service. They said her warranty was void because she missed an oil change during the pandemic. Naturally, she missed the oil change because there was a lockdown, which made getting an oil change a tad difficult. Meanwhile, she's an essential worker and needed to continue driving to take care of a man in a wheelchair who can't take care of himself.The fact is, their own website promised that during the height of the pandemic they offered a "Kia Promise" that they would still provide service even if you missed normal maintenance because of the Covid 19.Worse than that, Jim Bone Kia's service department returned her car without the undercarriage guards that protect the bottom of the engine. They really have some of the worst service I've ever seen. And they should be ashamed to be so eager to cheat an old lady.
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November 2023 by Chad E.
Kia and the Jim Bone dealership are unethical. My mother-in-law, who is in her 70s, recently had a problem with her Kia and they discovered metal shavings in her oil. Apparently, this is one of the many problems common in Kia's and it's extremely dangerous.But they refused to provide service. They said her warranty was void because she missed an oil change during the pandemic. Naturally, she missed the oil change because there was a lockdown, which made getting an oil change a tad difficult. Meanwhile, she's an essential worker and needed to continue driving to take care of a man in a wheelchair who can't take care of himself. The fact is, their own website promised that during the height of the pandemic they offered a "Kia Promise" that they would still provide service even if you missed normal maintenance because of the Covid 19. Worse than that, Jim Bone Kia's service department returned her car without the undercarriage guards that protect the bottom of the engine. They really have some of the worst service I've ever seen. And they should be ashamed to be so eager to cheat an old lady.
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November 2023 by Robert Klamt
Nick was great!! He knew we were looking for a Portage, but it was a long way out. He alerted us to a recent arrival of a plug-in Sorento and helped us get a good deal. We're delighted with our new car!
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November 2023 by Aidan R.
Bad service People are assholes Can't reach anyone They say they'll call you back within 5 mins but never do. Lady at the desk and the service manager yelled at me and basically cussed in my face. Pretty much the lowest unprofessional in my opinion. If I could I would give it 0/5 stars. Be warned if you go to jim bone kia. Their service department sucks.Do better assholes.