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December 2023 by Danielle R.
My husband and my 2 boys have seen this eye dr for a few years. Mostly it was ok but the Dr wouldn't remember or care that my oldest son is autistic and you can't joke with him. My son gets so frustrated when he goes in. And now, my husband and I have asked SIX TIMES for my younger son's prescription so we can get him cheap glasses because the ones we got there broke and our insurance doesn't roll over until February. I asked the 2nd week of November. It's now been 4 weeks and we still haven't gotten his prescription. I've had to glue my son's glasses so many times. Terrible customer service in my opinion.
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October 2023 by angelina capri
Dr. Shipley provides very through exams and explains everything in detail. The office has a huge selection of frames and they’re very friendly and accommodating. I would definitely recommend this office to everyone i know.
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July 2023 by Carolyn S.
Dr. Les Shipley and Dr. Margot Shipley and all their staff are excellent. They are kind, calm, efficient, and caring. Their office is beautiful, and they have a good selection of glasses. I highly recommend their eye and vision care.
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June 2023 by AM D.
There are many things to like about this Optometry office. Dr. Shipley is a joy. Funny, good natured, and clearly an expert in the field. He's also the only Optometrist who has taken the time to optimize my Rx. I can finally see clearly without having to use readers with my contacts. And he spent numerous visits with me trying out various samples until we found one that works. I appreciate the text reminders which allow for 2-way communication so I don't have to call for small issues. The staff is very professional. Though I've experienced a lack of warmth and friendliness. I don't feel welcome or that they care that I'm there. In contrast, my dentist's office is very welcoming and positive. Dr. Shipley's office requires an appointment to pick up an order. I'm sure they have their reasons, but it's strange that they don't have a window of time for drop-ins. I am tempted to order my contacts online to bypass this inconvenience. I will continue to be a patient because of Dr. Shipley, but may leave when he retires to find a more friendly environment.
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June 2023 by Claire M.
Kindest friendliest and fun service. I would highly recommend Les Shipley and his team to anyone. He was so kind, so thorough and so smart. A true empathetic service with genuine caring kindness.
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June 2023 by T Sampson
Simply, the best in professional care that I know of from and by personal experience since the 1980's to this present year of 2023. I highly recommend Dr. Shipley for anyone who wants the best service in eyecare.
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March 2023 by Abril Inocencio
I’ve been coming here since I was a child and my mom brought me here. So I thought after 15+ years of coming here a review is due. I love this place but most of all, I love the people who work here. I’ve never left an appointment unhappy.I love that they explain my insurance benefits to me because to be honest, I don’t really care about that stuff until I need it LOL. They have quality frames at very different price points. I love that during my visits all of my questions are answered, my concerns are listened to and anything that has changed in my vision has been explained to me. When you’re in with a Shipley, you’re in good hands.
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December 2022 by Susana Hernandez
My first experience with Dr. Les Shipley was very positive they were great with my children. Never a bad experience then we switch eye coverage plan and Dr. Shipley said he would not make money off me with my new insurance and said for me to go elsewhere. I did. A year later we got insurance that his office excepts and so I called Dr. Shipley’s office and asked if they accepted my insurance. They said yes I waited a whole month for the appointment and I got a call confirming that I had an appointment then I got a separate call saying that Dr. Shipley was downsizing his patients and was not going to be able to see my child again because he will not make money. This is discrimination why list you accept insurance providers then deny service? I reached out to my insurance to file a complaint. The main reason for writing this is to make you aware that it’s doesn’t matter if they schedule you you will be canceled if you do not make him money. Such a shame.
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November 2022 by Theresa P.
If I could give more than 5 stars I would. First let me say I've been going to Optometrists since I was 5 years old and I'm way past 40 . In all the years I've been wearing hard contacts (since 10 years old) I have never had a doctor so thoroughly fit me for contacts. Dr. Shipley took so much time making sure he could give me the most accurate, comfortable and comprehensive eye exam and prescription. He even tried sample contacts to see how different sizes were fitting on my eyes. He made sure to check my eye health also. He generously gave me a discount knowing I had eye insurance that wouldn't help cover my special Gas Permeable contacts. On top of the absolute stellar customer service from his staff and himself I somehow received my contacts the next day. When you can't see to drive because your contacts are broken and your glasses prescription ISNT STRONG ENOUGH, it truly effects your quality of life. I can't say thank you enough Dr.Shipley for giving me this gift of sight.
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October 2022 by Karissa White
By far the best place I have ever been to, and I have been to many places.I highly recommend them. The staff is so friendly, Dr Shipley takes time to review and explain everything that's going on with your eyes.
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August 2022 by Terri E.
My vision health has and is in great hands with these doctors. The testing equipment and their knowledge of eye health has always impressed me. It is so important that I feel comfortable to ask questions about the health of my vision. On top of the vision care I have, I leave there confident in my glasses. Great vision in style!!!
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July 2022 by Ian O.
This is one of thee best offices around in California. The staff are absolutely fantastic and go beyond for their customers. I was having issues with an optometry which billed my insurance incorrectly and specifically two outstanding caring employees Katrina and Cheyenne at Dr. Shipleys not only called the optometrist but also my insurance to correct and the issues going on while I was busy at work. They are the example of true professionalism and caring about all patients seen at Dr. Shipleys and associates. They also carry all the great designer brands and options for all your eye care needs. They are knowledgeable and professional. MY HATS OFF TO YOU BOTH FOR OUTSTANDING CUSTOMER SERVICE AND CARE OF PATIENTS.
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May 2022 by Ali M
Came here after a really bad experience at another Eye Dr's office and was so happy I did. Very kind and knowledgeable staff. Very helpful and they took my eye health seriously, even willing to do some additional testing that extended my scheduled appt time. Left my appt with new contacts and looking forward to coming back in for my new eyeglasses.
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March 2022 by Trish S.
What a wonderful office! The staff are amazing!!! So helpful, professional and sensitive to their patients needs. They have helped me pick out my frames everytime and not afraid to say, "no those don't work". I just love this place!!!
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March 2022 by Laura M.
I have trusted Les Shipley to take care of my tricky eyes for many years. He and his entire staff have always gone the extra mile for me. He always spends plenty of time examining my eyes, explains all the details, consults directly with my glaucoma specialist as needed, and is very kind - always. I am lucky to be under his care.
