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March 2024 by 村上裕李
Taylor was a great help today and everyone at this Les Schwab will make sure you get taken care of promptly! A great small location, only downside is the parking lot, but nothing they can do about that!
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February 2024 by Daniel Plumb
Great service, they diagnosed my Sprinter Van suspension after I've been to several other locations when they couldn't find the issue with the ball joints. I've already been by with my 94 Toyota and gotten a estimate for front end work. Comfy seats in lobby.
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November 2023 by Janie B
Staff was friendly and didn’t swindle me for things I didn’t need done!(:
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July 2023 by Charles B.
I bring my cars regularly to this shop. After smacking my left front tire which destroyed it by the way I took (limped) my Fiat 500 over. My replacement was done in a day with no damage to my suspension or rim. Whew! A minor issue that the shop doesn't handle was pointed out - but I was reassured that my little car was drivable.And kudos to the staff member (Brandon) who explained some mechanical things in layman's terms. I always receive great service from these guys.
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July 2023 by Jeff Saludes
I had a punctured tire on a Saturday afternoon which I brought to this shop. I made the mistake of saying this was my only car and needed it by Monday morning before getting a price to replace the tire. After hearing this, the girl at the front counter came up with a price of $430 for one tire mounted and balanced. This is for a Ford Edge, so not exactly exotic tires mind you. I laughed and left. I went to American tire where I got the exact same tire for $185 plus $30 mounting and balance. Obviously, I won't be going to this shop ever again.
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June 2023 by Josephine Beck
Service took all day for a tire change. Otherwise it was good and my car is in good shape.
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June 2023 by John A.
Ok. I finally get to drop 5 stars on a place! I've been pretty critical lately, because I'm old - but I digress.Look this place was slightly busy, shorthanded ( per conversation with the manager) and I came in with a flat, late afternoon -- on a really crazy day for me, so it was not like I planned to be here. I didn't want this predicament, in fact, I had two dogs with me and I was literally in Santa Rosa for family medical reasons.Long story short -- these guys said up front -- it may take some time, but we will take care of you. And they did. I waited in the lobby and roughly short of 2 hours later, they were all done. They actually delivered earlier than expected, when I needed to be elsewhere and they were considerate, helpful and accommodating. I won't say that they have the best customer service -- I will say that they have EXCEPTIONAL customer service! I like finding places like this, and it may be far from where I live -- but I can see myself coming back because of their service and professionalism. So here is my public 'thank you' and you guys really do run a great shop!!!
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May 2023 by Paige M.
Sleepy service. I brought my car in because of a slow leak on a tire. They found a screw and determined that they couldn't fix it so they suggested putting in my spare tire. I agreed with this solution, and also asked for them to keep the same rim I had on, instead of the one that the spare tire has to make all of my wheels match. Was told it was done, came down, and the ugly rim was still on. 40 minute wait until that was done. No biggie but they didn't even put the spare tire back where it belongs (under the car) or bother filling it with air. I appreciate them getting it done as fast as they did but I wish they did it right and actually finished the job instead of dumping a flat tire in the back of my car for me to deal with :-(
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March 2023 by Suz Snooze
I don't know what happened to this business. They are less accommodating and the dark haired gal has a poor attitude!
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February 2023 by Mark S.
Great customer service: prompt, attentive, thorough, relatively fast (bc they have a lot of techs working there)...and even better, price for new TPMS sensors (and labor) are cheapest around town! They even have popcorn. :)
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December 2022 by Brigham Platt
The team here at the Montgomery location is great! They are honest and don't take the job if it isn't needed. I went in and requested that my tires be rotated on the rim because to me it looked like there was some outer wear that a standard rotation would not fix. After I dropped off the vehicle, I received a call a short while later from Taylor that they did not recommend spending the money for this service. It would not be worth the $200. This impressed me! They could have easily done the service and taken the money. Felt like they really did want the me. Thank you!
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December 2022 by Kathleen
I've always gone to Les Schwab for tire service, and have had good customer care. However, I drove 45 minutes for a scheduled appointment to have 4 new tires installed. When I arrived, the tires were not there... they had been mistakenly delivered to Sacramento. The person with whom I interacted said the tires could be reordered and delivered next week, without as much as an apology. In addition, he made a presumed decision that I would buy an off brand tire he had in the shop, by letting me know he wants to "make things right". I am very frustrated by the inconvenience resulting from this mistake, but more so frustrated by the minimal effort from the person I was working with. There was no effort to "make things right" from my perspective, just an effort to sell me different tires. Mistakes happen, but I did not experience the level of customer service that I had expected. I left for my 45 minute drive home asking myself why I would want to give them my business in the future.
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November 2022 by Sue Andersen
Les Schwab on Montgomery Dr in Santa Rosa has hands down the best service. Every time I go there I feel so well taken care of. I had a flat tire and sensor issue that they took care of at no cost. They are the best problem solvers and understand better than any business I know what true customer service is! Love you guys
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October 2022 by Kristine F.
I would always rave about how awesome this place was. The last few times my opinion had kind of changed, but after my last visit yesterday, I do not think I will going back. I set up an appointment online and took my car here to get a nail removed from my tire. Upon receiving my car back I noticed that the rim of my car looked as though it had been scratched and banged up like crazy. I investigated further and realized it was stuff that could be scraped off. I just could not believe they have my car back to me with the rim and tire looking the way it did.. I did not buy my tires here so I paid $20 to have them repair it, so it is not as if they were doing work for free, and I often always give a tip to the workers just so say thanks. I just still cannot believe how awful they left my rim looking, they have lost a customer for doing such a thing.
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September 2022 by Adriana Botti
Very slow service. After a two hours wait to check our car they told us they don’t have that tire. We have to go to another place. At least they directed us to an amazing tire center very close to them. In fact this other place was much cheaper
