Lush Cosmetics Santa Rosa offers a wide range of fresh, handmade, cruelty-free, and vegetarian products for bath, body, and hair. Over 35% of their products are packaging-free, and most of their packaging is made from recycled and recyclable materials. Customers can find iconic bath bombs, body butters, vegan haircare, fresh face masks, and more at this ethical and fun store. The staff at Lush Cosmetics Santa Rosa are highly praised for their exceptional customer service. Customers describe the employees as extremely helpful, patient, and kind, going above and beyond to create a special shopping experience. The store is immaculate, visually appealing, and has a wonderful fragrance. The manager, Nick, and sales associate, Alyssa, are particularly commended for their expertise in product recommendations and their genuine passion for the brand. One customer was impressed by Nick's dedication, as he personally called to apologize for a computer glitch and offered to stay late to ensure the customer received their order. Another customer praised Alyssa for her ability to describe scents and for her welcoming and engaging demeanor. Overall, Lush Cosmetics Santa Rosa provides an exceptional shopping experience with its high-quality, ethical products and its outstanding customer service.
Today was my first time going into a LUSH store and Audrey made my experience there very amazing and helpful. Will definitely come back again thanks to her wonderful customer service! :D
August 2025
Nick and Alyssa were extremely helpful, patient and kind when helping me and my five-year-old daughter pick out our new smells and bath supplies. They went above and beyond with creating a special shopping experience. Can’t wait to see them again when we need to stock back up! 💕
October 2024
Alyssa is amazing at describing scents. Both her and her manager clearly enjoy their job. I love going into places where younger people are engaging, welcoming and enjoy what they’re doing.
