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March 2023 by Kyle Ingram
Same experience here as others with magnolia. Some people have larger losses than my own and I feel for them. I wish I saw some other reviews before blindly committing to this system from magnolia.Should you see this sob story, avoid these guys like the plague. Over 9 months I've had more times outs on my network than a simple google orbi mesh network could provide. These time outs have costed me more in time and money with work than the entire price of the system/installation.Customer support is virtually non existent after install. This is probably the first review I have written in years, but I am so irate over the service I've received I felt it necessary to do so. They use Luxul network equipment for a reason… Its cheap and easy to get! I've tried for 3 weeks now to get the logins to my own network with no success. I wanted to try to troubleshoot the issue with a 3rd party... of course I could factory reset the entire system, but that would jeopardize the savant system! Needless to say I will be taking my business elsewhere.20,000$ loss with this team. I hope these reviews save you the trouble. If you have any questions I would be happy to share in more detail how this team has failed me. I have receipts text messages and a log of timeouts from my network.There are local businesses that do superior work with higher quality equipment. Save your time and money because they certainly do not value it.
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February 2021 by Kathleen Rhodes
Wow! My husband and I couldn’t be more appreciative of the help we got from Magnolia in selecting the equipment for our new TV and sound equipment. Plus, they made the installation work out SO well! I think ours was a bit of a complex situation, because to eliminate the DirectTV cord running across our living room floor (from where it came into the house to where the TV was located) and to bring a direct internet connection to the TV, required them to go into our crawl space and pull cables where they needed to be. Seriously great service! Plus everyone involved in the installation seemed enjoy their job and being part of the team.
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July 2020 by Kevin L.
I was salivating over the Bowers & Wilkins (B&W) 804D3. I decided on the white ones because they're not something you see every day. They have silver tweeter housings instead of the usual black. They also have gray speaker grilles instead of the usual black. It made for a nice decor scheme for my front living room. I'm very happy to have them. I posted some pics. Bought while adhering to safety guidelines. Mike Ortega was my go to guy. Apparently, there were no white ones within a few hundred miles radius so he had some shipped from the other end of the continent. Thanks Mike In the past, the folks at Magnolia helped me buy a part for a speaker that I did not buy from them. I also bought a DVD/CD player and some parts for an audio rack; so yes, a very helpful staff.
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March 2020 by david smith
don't buy from them !!! staff DID NOT give me correct equipment compatibility advice, UPSOLD me equipment they could not deliver (even after 2 months), and gave VERY POOR customer service!!! i could have saved a lot of time & money buying elsewhere . don't make my mistake , SHOP SOMEWHERE ELSE!!!
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January 2020 by Gayle G.
Our old television died a few days before hosting a Super Bowl party. Toby was terrific! He helped us find the right TV for us, and to be certain we received it in time, he delivered and installed it. He even volunteered to call us in a few days to followup and answer any questions. Very professional, great customer service!
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August 2019 by Brad Sutliff
I own a Marantz recevier. I bought it 3 years ago from Marantz from a guy named Jerrick. Just recently my HDMI board failed on me. Luckily I found that I was still under warranty and that I could bring it back in to Marantz and they would take care of the logistics of everything for repair. When I brought it in I luckily ran into Jerrick who remembered selling it to me way back 3 years ago. He told me he would do everything and let me know when it was ready to pick up. Great. After about 6 weeks I get a call from Jerrick to let me know it was ready to pick up. When I was able to pick it up he was not there but they helped me out quickly. I get home and open it, to find it BROKEN. I quickly called up Jerrick to let him know my situation and he told me he would look into it and to send him photos. Which I did. I ended up having to bring it back in. But after about a week Jerrick lets me know they have a brand new updated model for me to pick up. A brand new free replacement. Couldn't have asked for better service from Jerrick. Make sure you ask for him!
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March 2017 by Susan Katz
Just had spoke to Pasoon at Magnolia & he helped us get our T. V. Back on track! So appreciate of his expertise!
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March 2016 by Adam CaveProject
Don't waste your time with this store. They all work on commission and are only interested in selling you whatever provides the best commission. If you do buy something, you won't get any post purchase customer service. I had an issue with a remote control unit for my Marantz receiver I purchased there. I had to contact them 3 times (the third showing up in person) to get some assistance with the problem. Each time I asked for help, whomever was there to respond to my problem kept trying to push me to the original sales rep that dealt with my purchase. Why do I have to speak to the original sales rep? My only thought is since the sales people are on commission, no one wants to help somebody unless it's going to make them a buck. I found a manager (probably 21 years old and named Anthony) on the third attempt and I was asked why I was even talking to them since the purchase was more than 6 months old. Oh I dunno, maybe because I purchased the unit from your store? I guess the they don't want to support their clients when you have a 3 year warranty on the product. I spent over $2500 in that store and now I'm sorry I did. I have to say, when I worked retail in my life, that kind of service was not allowed or you would be fired. How hard would it have been to give me a brand new remote from a box and their store get a replacement from the manufacturer? A simple solution to make the client happy and spend money in that store in the future. You blew it Anthony. This is retail 101 and you have no clue. On top of that, you're the manager of the store which makes this even more sad for Magnolia. I ended up contacting Marantz and they simply asked for the serial number and sent me a replacement remote no questions asked. I'll purchase a Marantz again, but not from Magnolia.