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January 2024 by Snarky G.
We had a fantastic experience buying our new bed. We worked with the store manager, Ben Dooley, who is just a great customer-centered salesperson. He's a perfect combination of being low-key, attentive and helpful all at the same time. Ben took the time to listen to what my husband and I both wanted in a mattress. He asked about some things we hadn't thought of. He spent a huge amount of time with us. We never felt pressured or like we were running out his shot clock. He understands and is straightforward about the pros and cons of his stock relative to our preferences, based on his knowledge and the feedback he's gotten from customers. He made us feel like he wanted to be sure he sold us the right bed for us. Our bed arrived today. The first thing we did after a "test drive" was call Ben to thank him for guiding us to the best bed we've ever had.
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January 2024 by Rachel T.
We were looking for an adjustable bed. Ross was very helpful. He showed us different beds at different price points. He was informative but not pushy. We tried out several beds and found a winner. They were able to deliver the next day. I feel confident buying from here, especially with the 120 day try out period.
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January 2024 by Kater D.
Ross Kirkpatrick will help you find the right mattress for you. With their generous trial period you can purchase knowing you have the ability to freely access if the mattress is the right one after sleeping on it night after night. He is very knowledgeable & with choices of options. Value added!
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January 2024 by Scott Denison
Ben was great! Educated us on the different options. No pressure sales technique. Will definitely refer our friends!
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January 2024 by mikie47
Bought first mattress a month ago and loved it so much I bought another one for my guest bedroom. Love the firmness comfy with good support. I’m 77 and picky about my sleep. Sales people great too.
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January 2024 by Leanne Potts
Had a great experience with Ben Dooley at the Santa Rosa store. Ben was very respectful of our price point, showed us mattresses that were best for our sleep styles, was very knowledgeable and helpful. Would definitely recommend.
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January 2024 by Karen Ball
We have been buying our mattresses from Mancini's for decades. Their knowledge and great customer service makes it a pleasure to work with them. We've looked at other places and always come back to Mancini's.
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January 2024 by AnaDeisy Giron-Williams
Ross is a great salesman! He helped us through the whole process of choosing the most ideal matress for our needs. Thanks Ross! Thanks Mancini Santa Rosa Avenue!!!!
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January 2024 by Jen Dow
Ben and Ross worked together to solve my issues in a professional manner. Quickly deciding what to do. New mattress coming on Saturday!Thanks so much!Jennifer
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December 2023 by Jim Pitts
Sales person was very informative. Very good service. And overall pleasant buying experience. I would make this store my favorite for any future purchases. 10 out of 10 is my rating. Expert advice was received and very inspiring. Heartfelt and honest experience. My salesman was Mr. Ross Kirkpatrick. - James Pitts , Sonoma,Ca.
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December 2023 by Matthew Parker
We needed a bed in only a couple of days. They checked stock and showed us what could be delivered in time. Selection process was quick and easy and the delivery next day was on schedule as promised. Very pleased with the results.
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December 2023 by Sharon Smiley
If you want to speak with an expert when shopping for a new bed who has impeccable manners, a charming manner, knows inventory, offers prompt service and a successful delivery call Mancini’s Sleepworld Santa Rosa, California and find out when Ross Kirkpatrick will be working. He is an angel.
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October 2023 by Yissel H.
I really enjoy how the Mancini's Sleepworld in Santa Rosa have great service, value and quality! The employees are very helpful and caring. They take their time to individually explain their thoughts and answer the questions you ask them. I would go again to Mancini's sleepworld in Santa Rosa.
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October 2023 by Garey Noble
Horrible experience with a VERY expensive mattress. $5400 and after a few months the bed became a sink hole. It continues to degrade, but neither Manicini's nor the manufacturer will take any responsibility - each one saying it is the other's job to handle warranty claim. The "independent warranty" guy laid a string and pushed down a cardboard ring to check the amount of sink in the bed - how does that simulate anything?? The bed was great for a couple months then began to deteriorate - my partner is petite and she has to grab the edge of the bed to pull herself out of the sink hole. Truly awful experience, and Mancini's offers NO HELP at all, even after years of being a customer there - and spending well over $5000 on this bed - Aireloom Bay Preferred Amargosa Luxury Firm Mattress. Of course the salesman, who assured me the bed would maintain the level of firmness (because he personally owned the same bed) no longer works there. What a nightmare experience - they offered no solution!
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September 2023 by Raymond P.
Walked in to pick up some bed sheets. I was welcomed by a man with white hair, unfortunately I didn't get his name (he said it but I forgot). He made me feel welcomed and was really nice even offered me water. Certainly knows his products. This is what customer service is all about. I'll definitely come back when I replace my mattress.
