-
February 2024 by Emilee Gates
It can get expensive but it has been pretty good so far for us.
-
January 2024 by Renee Cohen
I am always learning and this place bails me out; problems fixed in ten minutesso I can go to work.
-
January 2024 by Sharon Cole
The worst store I've ever been at a bunch of untrained morons
-
January 2024 by FERNANDO Ai
The woman who was there on December 27 at 5:50 pm gave me terrible service and wanted to rob me, charging me much more without giving me any explanations, with a disastrous and arrogant attitude.
-
December 2023 by Nicole Wasilewski
Horrible customer service. The young lady barely listened to the problem I was having before rudely responding with inaccurate information. She seemed to find my problem amusing and was very condescending when I tried to talk to her or ask any questions. The nicest and smartest thing she saidwas " Have a nice day" as I stormed out the door.This is a regular occurence with Metro. Rude uninformed shady sales representavies. And I'm being nice in putting it that way.I was hoping that by going out of my way to visit this corporate store that I might have better luck but It seemed like she went out of her way to be as rude and uninformed as possible.Getting a new phone service with a different provider isnt easy but when a corporate store behaves like this- theres no trust. Who wants to pay people they dont trust for such a necessary service?
-
June 2023 by Liana Mills
Great team and someone is 9/10 times available to help immediately which is really nice to walk in and receive.
-
February 2023 by Angela Walker
They are always helpful. They helped my sun activate an unlocked Samsung Galaxy S21+
-
December 2022 by Nicklas M.
Need a basic not crap phone or very inexpensive tablet w service? iPhones too!!! I'm signaling out this specific store for going the fill distance involving a Government discount. I've read w some competition, I'd have been talking up a wall! Metro handled this situation w kid gloves and utmost professionalism, I'd like to Compliment Jeff the Mgr and his assistant Marco , especially. My situation, took a "detective ", to resolve and saved me 300 dollars every year forward. I'm probably the longest standing Metro customer in Sonoma County having been w them 20 yrs from a small company in Florida when they were only in the South! Thanks for being loyal to your long standing customer! It's a important issue in today's business climate.
-
November 2022 by Debbie Holbrook
Good ppl, good info and prices ok for this worlds inflation
-
May 2022 by Geno A.
GREAT SERVICE BY GEO. Thank you for everything. Very Respectful and knowledgeable for all our questions and concerns. Will be back here when ever we need any upgrades. Hope you guys give that man a raise. He is worth it.
-
March 2022 by Jason Robley
My uncle died a few days ago and as I went in to turn off his service I was meet by a rude, mean and uninformed girl who didn't help me at all!! I am writing alettet to the corporate office and I do remember her name!
-
December 2021 by R SHIPway jr
Well the lady that helped us was not even helpful. She was ACCTUALLY unprofessional. Definitely had a chip on her shoulder about something. She didn't even tell us the new number and said "it's in the phone." And didnt even offer a case or screen protector. Never visiting that store again.
-
October 2021 by David DeFilippo
I would give no stars if possible! Terrible service. Went to store at 10am., supposed to be open. No one there, waited 15min.. went back home called and ask why they were not open. Response-things happen and I could go to another metro. It is this attitude in America that is failing us. Metro lost my business. Going to Verizon and will gladly pay more.
-
September 2021 by Scott Smith
Metro's cell service is pretty good actually. Especially for only 25$/month unlimited everything.The stores, haha well... Good luck. Within the first couple mins the service rep told us we'd be better off buying a phone somewhere else.What a joke.
-
August 2021 by Rebecca Holmes
I always go to the store in santa rosa because the people are quite knowledgeable and helpful. I like the people there
