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March 2024 by Linda J.
It's the usual Michaels. With super creepy security lurking. Made me feel super uncomfy. Like if they aren't security I seriously don't feel safe. Made me leave. I think I'll go to Joann's from now on.
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March 2024 by Kathleen S.
Framing Department doesn't/won't allow to cut mats in-house. Limited abilities there.... I know because I was transferred there from San Rafael location on Dec 26th, 2023 to HELP with the issues in their department. They always call other stores for help because they are not skilled and cannot keep up with difficult designs. I was written up for "insubordination" for cutting an "in house" Cotton Mat #12005 for a 90+ year old woman. 5 minutes of time. Every Michaels Framing Dept is supposed to cut mats for Quick Orders, yet I get written up for it (??) "Final Warning" and "grounds for termination". So Sam, the new "Framing Manager", told me to refer those customers to Helene-Framing Manager in Petaluma. Then I was written up by the Store Manager , Jay Johnson, for that too!! I highly DO NOT RECOMMEND THIS LOCATION for custom framing. Very sloppy work and inexperienced. And I have 45 years experience. They don't want to train anyone here as well. Michael's in Petaluma, San Rafael, Pleasant Hill ALL ... can do anything and with much more experience. Be warned: Santa Rosa "instructed me" to only sell custom mats they order from the Texas Artistree location, then shipped in--2 week lead times at 3-4x the cost !! Go see Helen in Petaluma or Debra in San Rafael... I trained to Debra's / Michael's Custom Framing Standards there for 7 months, 5 days a week. On top of 45 years experience in galleries and custom frame shops in LA and Larkspur while working full time as well. Just my 2 cents because they have been bullying me into quitting... so I have taken steps to refute their ridiculous claims with legal advice. Wish me luck!!
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February 2024 by Robin B.
Great store in Santa Rosa but I do not like self check out. The manager helped me and he was so kind. The store is so nice and clean and has wonderful inventory but I won't be going back. Too much work to purchase anything. If it wasn't for the tall man who is the manager I would not have bought what I did.
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February 2024 by J. O.
Michael's is a great chain craft store. You won't find anything niche or luxe, but you will find a good variety of whatever basic crafting supplies you need. Well, except sewing stuff. They don't do fabric and the like.I particularly like their kid craft kits, especially when they go on sale. I'll buy a few, throw them in the closet, and feel like a genius when I dig them out on rainy days.Before you go in, pull up a coupon. They always have one on their website. You need to preload it though, as the building doesn't have great internet.
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February 2024 by Robert M.
They have something for every one into crafting. No doubt about it. ☺
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February 2024 by Craig Shaw
They had what I needed for ready made frames and art supplies. A good selection.
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February 2024 by Mary Gardner
The sales associate who helped me find a birthday gift for my niece was so knowledgeable and helpful!
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February 2024 by Alex Theron
Staff don't all know the products.
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February 2024 by Walter Riddle
Cashier was friendly.
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January 2024 by Jimmy
I love this store
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January 2024 by Mercedes Castro
Excellent...it is a place where you can find everything for your projects. In my case I am looking for threads to knit.
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January 2024 by Jana
A Thankful Site. Closest Michael's Around. Need More Yarn. So Restock on That. The Coupon Codes Didn't Work At Self Checkout. Just Found Out That There are Scan-able Coupons on Website.
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January 2024 by Jason Chester
It's Michael's, not much else to say about them. Go to Crafts store.
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January 2024 by Harlee Matthaeus
They have everything
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January 2024 by Russell Ponce
Great place for gifts. Helpful employees.