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November 2023 by Paula Washington
I purchased a Drive mobility scooter online which never quite worked properly. Service from the seller was poor at best. I called Mobility Masters and they were happy to take a look at it. I was helped by two fantastic gentlemen, Ryan and Clarence. They went above and beyond to troubleshoot my scooter, locate the issue, and got my scooter working. I recommend this business to anyone looking for reliable, and compassionate mobility services.
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September 2023 by Mark-Sample S.
Helpful but outrageous prices ! 90 % of time I can't try a product none on floor you can go but sadly Amazon is half
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May 2023 by Jane Catherine Schultz
Very vague return policy and terrible customer service on Saturday, April 29. 2023.
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October 2022 by Sheshickey ..
Excellent shop Formosa things accessibility. They have great stock, wide array of motorized chairs and service is exemplary. Each member of staff we have met has been friendly, knowledgeable and helpful.
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September 2022 by Cathleen M.
My mother and I visited the Santa Rosa store as she needed a new walker and a lift chair. She was able to take the walker home with her that day which was nice. However, we are now wondering if she bought the floor model as it had a few scratches and was missing the locking mechanism. As I could not reach the store I called the company and they are sending me a lock. Also, seemed surprised that Mobility Masters had not insured the chair was properly lubricated so it would fold easily. The story with the lift chair is very different. My mom and I spent quite a bit of time with the owner, Tristan and a new sales rep. My mom settled on a $2,000 +/- VitaLift chair but was very tired at that point. A few days later I called the store with some questions before I ordered the chair and was told Tristan was out, but that I could email him. I emailed him several questions I had mainly about the warranty. Never heard back. A week later, I sent another email. Still no response. I finally called the store, got the answering machine and left a message. No call back. I am shocked that the store is still in business if this is the quality of service they provide. Very disappointing as we had to restart our search for the right chair.
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September 2022 by Adrienne C.
They were so helpful when I needed to rent a scooter for my mom. Ryan helped me figure out how to operate it and take it apart and put it together. A very patient and kind young man! They have a great selection of scooters to rent and buy and lots of other mobility accessories! So glad I found this place when I needed them.
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September 2022 by Gary C.
My search for a hospital bed took me to Mobility Masters. I was greeted professionally by a young lady who was extremely knowledgeable and very helpful. Long story short - I was in and out with a hospital bed within 45 minutes. Excellent service.
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July 2022 by Tina O.
Thanks so much to Ryan, the Tech, at this store. He was able to repair a broken/lost bolt in our older wheelchair - that held the brakes tight. He helped me take the heavy wheelchair in and out of the car, find the parts and repaired it while we waited just a short time. He was kind and helpful. So glad we didn't have to buy a whole new chair for sure! Many thanks, Ryan.
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March 2022 by Greg Sanderson
We purchased a Pushpak 6000 mobility scooter from Mobility Masters a couple of months ago. We have a handicapped son who doesn't walk well and this scooter allows him to enjoy the outdoor environment. This two-person scooter is rock solid on transporting him and 1 driver all over town and to the beach and back. The scooter has great travel range/distance and a strong battery life. I highly recommend this scooter if you want to get around town with ease.
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March 2022 by Serena A.
Great service! Privately owned. Tristan, Susan and staff are very professional and friendly. I work for a senior center and took a senior to Santa Rosa to look for a new scooter which is nearly 2 hours from there we live. She is a little slow in speaking and tends to repeat herself but they were very patient and listened to her to help figure out which would be the best even though the store was very busy. We actually went to two places to compare and the price and service was better here. She got the Pride Revo which was not in stock but was delivered the next week. They would have shipped it for free but I went to get it instead. They had it put together and charged up. I will recommend Mobility Masters to all our seniors in our community who are in need of new durable medical equipment.
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October 2021 by Poker Ante
Wonderful experience! Thank you, Tristan! My mom is so happy with her new walker!
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September 2021 by Bob K.
Mobility Masters try's to upsell their clients on every aspects of their sells. We paid $4000.00 for a mobility chair that is to be used in our home. Hallway into the bathrooms etc. This Chair has the big wheels underneath the seat but also to extra wheels in the front and two in the rear. These wheels extend passed the front of the machine and passed the rear of the machine. This makes impossible to specifically navigate in a large home. The mobility chair base is to long to many wheels and has broken my foot and my brother foots. Its dangerous. This Chair is not for the home, but great if you want to 4 wheel. A complete over sell. Great for a 500 pound person but not for a 98 pound woman. Our mother. I'm disappointed to say the least. I feel their sells is about money and not the person.
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March 2021 by Theresa Rodriguez
Wonderful experience! Thank you, Tristan! My mom is so happy with her new walker!
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July 2020 by Albert Styles
This is a great store because of the awesome folks who own it.
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March 2020 by Thomas Dowd
Excellent selection of mobility equipment and accessories.
