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June 2023 by Nicholas B.
Knowledgeable staff, fair pricing, quick turn around. I would highly recommend them for your diagnostic/repair needs.
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February 2023 by Stephanie B.
Took two vehicles in in two weeks for smog test. This place is friendly, helpful and quick. Even picked up my tags for an extra fee but worth it.
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January 2023 by Josue Rojas
Been looking for this place on google maps as my google history totally missed it. But I found you so I can leave my review now =]We visited this place sometime back to get our AC unit fixed and we were super grateful at the time that they did everything they could to get it to work. It unfortunately did not work but we didn’t blame them as AC units of course are difficult to fix and whatnot. But little did we know that these guys used the wrong AC coolant and therefore contaminated our AC so now we need to replace the entire thing.I think we spent around 200 when we had this shop take a look at our vehicle. But it’s turned into several thousand. So thanks for nothing.
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December 2022 by Ben S.
I had an issue with spark plugs on my vehicle that was causing my car to stutter while driving. The people at Local Heroes fixed my car up while showing me every step along the way so I know exactly how they're handling my car. They treat each customer with care and each car with attention to detail. They know what they're doing and honestly I've learned a lot about my car by going to them. I've been to a lot of mechanics before I've met the people at this Local Heroes. I'm definitely not looking for a local mechanic to trust anymore. I'm gonna keep returning here. Best service in Sonoma County.
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September 2022 by Brittney J.
So my first visit to Local Heroes was awesome. I took my car in for a check and liquids top off. They provided the service and even did a check on my check engine light, found it was nothing, and got the light off. They also checked my tires and confirmed tread, brakes, etc were all good. All great things. I was happy with the service and the price and decided to take my car here next time because of the positive experience. BIG MISTAKEI took my car in for another similar service, but also noted that the brake pads weren't feeling right and that I thought they may need to be replaced. There was a ton of miscommunication with my scheduling because they have multiple systems/contact points and clearly weren't communicating my rescheduling well. They didn't have someone lined up to check my car when I showed up, so they asked me to leave the car for four hours so they could put someone on it later. Not a huge issue since my schedule was a little more flexible that day. They call me to pick up my car and I do. When I pick it up, they tell me I need new brake pads/shoes all the way around and need rear suspension work. Okay, please give me a quote and I'll follow up. The folks had the AUDACITY to quote me $2,600 for brakes/shoes all the way around and rear struts replacement. They had to order the parts too, so it was going to be a few days before they could even service my car next. ALSO, they didn't even top off my fluids as they did previously. The service was about $65 and all they did was give me a list of what was wrong with my car - nothing actually done to improve my car.So, I ask friends for recommendations around the area. I found Ken at Goodrich Onsite Brakes. He scheduled me for a day and a half later, ordered the parts INCLUDING struts for my front wheels as well, completed the job at a location of my choosing, did the work by himself, and got it all done within 3hrs. The best part? He charged me under $1,200 for brake pads/shoes all the way around and struts all the way around. He did more work in less time for less than half the price I was quoted.It's one thing to upcharge a little if you're at a shop to finance the needs of the shop, but it's a whole other thing to more than double the price for less work. That's unacceptable and a complete scam.So, buyer beware! They will treat you well to get you in again only to try to completely screw you over. If you don't know tons about cars, know they WILL take advantage of you. Glad I've got car people in my life that can point me in the right direction.
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May 2022 by Pablo B.
Great attention, fair prices, car finish in time, I wish they work on weekends they will have more clientes
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January 2022 by Charles C.
Honest, reliable, they keep you informed of services before, during and notify you if you need other services and if they are critical or they can wait for next service
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January 2022 by Chuck B.
My truck broke down not far from this place. Doug got his batteries checker and walked it to my truck. He said its not your battery but your starter. We walked back to the shop and Melissa helped me find a tow truck. This is all happening on New Years day at 4:45 pm when everything is closing early. The people were all so nice and did everything to get us back on the road again. Melissa called the parts store and Toni ran to the store to pick up a starter. It was the wrong one so she went back again to get the correct one. They kept the shop open until Doug finished putting the starter in and we were on our way. Don't know what we would have done without all of there fast help. Many thanks to them
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August 2021 by Leslie B.
I went here for DMV help and the lady I worked with is an absolute rock star! She quickly helped me with two registrations and title transfers. She was super efficient and knowledgeable, plus she was kind.Thank you!
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April 2021 by Corrine J.
Local Heroes Auto Care was a recommendation from a friend of mine. I am relocating to Southern California and wanted to get my car checked out before making the 8 Hour drive. It was important that I chose an Auto shop I could trust. From setting the appointment to the moment I picked up my car the staff were all friendly, very helpful and knowledgeable. After finding out the previous shop I had taken my car to installed my brake pads incorrectly. They did everything they could to make sure I was safe to drive on the road again. They went above and beyond for me. I would recommend them a million times over.
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March 2014 by Brian Strong
I feel I was treated fairly. The mechanic fixed several problems and got my old '91 Accord to pass smog. Polite and courteous staff. I recommend em!
