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November 2023 by Steve K.
Both the sales and service dept. have provided great service for me A special shout out to Aldolfo for his attention to details
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October 2023 by Lauren Camarda Costlow
We’ve been customers for our various toys over the years, just purchased a used can am from this shop… as usual, we were blown away with the top notch service and support. Best shop in town, you won’t find better service than that provided by Dan and his team. All staff are knowledgeable, always super helpful, and dedicated to ensuring we as customers are safe and happy.
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May 2023 by Jordan Earl
If your seeking peace of mind and comfort in the care of your "toy", this is not the shop for you.Although this seems to be the only Jetski service and repair shop in Sonoma County, you may find yourself better off driving the extra couple of hours to the next one.We took our ski out for the first time this season for it to be running sluggish, presuming it was related to our key being a reprogrammed learners key, due to no new available keys for programming last year, we called NorCal and requested to get in for a new key programming if they had one. They did, they got us in that very week actually (great so you think!) The appointment itself was quick and felt smooth. However, that following weekend we got the ski back to the lake to test it out and to our surprise the ski was now in concerning shape! Engine was not running smooth, crackling sounding. We immediately pulled it off the water (didn't even get 10 feet away from the dock) and submitted a request to NorCal Monday AM for a call back to discuss what to do next.What we were expecting from NorCal, having worked in the automotive service industry: questions & possible recommendations for what could be causing the issue - at minimum, the suggestion to get it in for an inspection & diagnostics to better know/communicate possible issue occuring.What we received: no follow up phone call by Tuesday afternoon, so we called to make an appointment, we felt rushed on the phone to just make the appointment without being able to discuss concerns - first available appointment was 4 weeks out.By Wednesday we received a call back from Ken, the same person we spoke with on Tuesday. However, this call he was audibly upset from reading our Monday request - not upset for us and the experience so far but upset that we would accuse their shop of "foul play". (Nowhere in our request did we accuse anyone of foul play - we only stated the event facts and asked for a call back to discuss concerns & frustrations with our ski and experiences thus far at NorCal)The defensiveness was automatically off-putting and more concerning. Ken continued to go on and let us know how busy NorCal is due to other businesses in the area not surviving during the pandemic and how they didn't need our business as they have plenty of skis on the lot for sale!Again, we were seeking comfort/ security in the place we were taking our loved and expensive "toy" to.Instead, we are left feeling even more uncomfortable with the idea of bringing our ski back to this place, for even something as basic as an inspection/diagnostic.When we came to Google to investigate if we were the only one having this experience to our surprise, we were not. It felt as though Dan genuinely expected his team to provide better customer service than what we/others are receiving.. So rather than post here first, I called to speak with Dan to see if we could remedy the current situation and feelings. Despite Ken letting us know in his call that it was the owner who received our Monday request for a call back and asked Ken to follow up, Dan let us know that was not him. Dan took the time to listen to our experience, pulled up our initial request, and let us know he would be speaking with Ken then calling us back that night.Unfortunately we did not receive the follow up call from Dan, it is now Friday (2 days later).If you decide to proceed coming to this place I hope your experience is better than ours.
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February 2023 by nate marsh
Motoexpo has better pricing but across the board Can-Am / Polaris dealerships are just bad with customer service. It’s not just NorCal Power sports.
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January 2023 by Herm B.
Bought a Can-Am UTV and had a great experience! Great customer service and knowledgeable staff. They have a large inventory and very competitive prices. I'll be back and am looking forward to using them in the future.
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December 2022 by Jay Barnett
Honestly, the worst customer service experience of my life. The manager and the owner were all involved in giving me horrible service. Lies, lack of follow through, and zero desire to take any accountability on their part for the problems that they created. I already spoke to the "management" about all of my issues and trust me, it was a waste of time. They are slimy salespeople and really don't care about anything other than making money, and treating people poorly is something that seems to be a normal part of that process for them. I will never do business with this place again, and will be driving out of my way to go to either Ukiah or another town, JUST to avoid this place. Too bad that a local business still hasn't learned how to treat locals well. BUYER BEWARE. They will over-promise, under-deliver and OVER charge for everything. Will NEVER go back.
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October 2022 by Jo Berry
Some of the nicest and knowledgeable men very helpful definitely recommend the place
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September 2022 by MICHAEL M.
Outstanding customer service and knowledgeable staff. I brought my Polaris Slingshot in for service and they had me in and out in know time.
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April 2022 by B B.
Take your business elsewhere. These guys are crooks. Jared is the sales guy and he will tell you anything and then lie right to your face. Bad company!!!!
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March 2022 by Joe Oliver
Love this place. They're honest people, top rate mechanics, with a wonderful selection of big toys. Highly recommend!
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February 2022 by Audrey E.
These guys are awesome! I brought my 2008 CanAm GS spyder in for routine service before a trip I had planned. Upon inspection, it was discovered that I had a damaged drive belt. It was lucky that I even made it to the shop, seeing as it was over an hour drive away. They were able to get the part needed in a reasonable amount of time and were able to get my bike running like new. Cole took the time to reset my handlebars to customize my ride and Ken is the guy to see as the shop manager. Every person I dealt with in the parts / service Dept was top notch and personable. The rates were more than reasonable for the personal service I received. They even helped my roommate put a new battery in her CanAm when we came to pick up my bike and her battery died in the parking lot! Two happy customers here! I definitely will be bringing my bike here from now on. Thanks NorCal Powersport and Marine !
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August 2021 by Joshua Melcon
Knowledgeable and friendly.
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August 2021 by Ripshaw Wahspir
Nice trikes and off road vehicles. The staff was friendly and informative. I gave four stars because after I was told my bike had cruise control but then after buying and sitting on bike I was informed their wasn't cruise control they apologized. I'll just have to install one.
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June 2021 by Dale Johnson
Great staff.
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May 2021 by Trixie G.
Updating my review to thank NorCal powersports for their service! With everything on back order it was a very long wait and they did their best to accommodate.
