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August 2023 by John M.
These folks are great. Extremely helpful. Had the privilege of working with a young man named Carter. I highly recommend this location. Nice folks. Great service.
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July 2023 by Seth P.
What a terrible business! I came in after calling the business first, to ship a package, and the front desk help people were terrible! One associate was in training, so I understand a "little" bit more hassle, but not a wait time of a half an hour when nobody else is ahead of you in line. I was asked which shipping method I would like, and I chose the cheapest option; $29 after about 30 more minutes, and moving other customers ahead of me while I was the first one in line, they finally arrived at a price of $78! I told them they had made a mistake, and I wanted the first and lowest option. They informed me that $29 is the actual price, but their "up charge" results in a $78 price tag! Frustrated after waiting so long, and on my lunch break, I had no choice but to comply. Zero stars for this place; absolutely terrible business model! the lady that was "helping" me was name Yolanda.
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March 2023 by Catherine C.
I agree with Diana K below. Do not use Pak Mail! They sell insurance. Your property gets damaged and they won't honor the insurance that they required you to buy) in my opinion, they are dishonest and ripping people off with this insurance scam! Do not us Pak Mail.
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March 2023 by Cary W.
Britney was amazing. She helped us ship 3 1/2 cases of wine and made sure boxes were secure, wine was insured and did so with a smile.
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February 2023 by Nicholas D.
I have been using Pak Mail for years and have never had any issues at all. Fast reliable convenient and nice staff. They go out of there way to make sure that people get what it is there looking for. Great service great location I just can't think of one neggative experience in the 15 years or so that I have been using them. Check em out..
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December 2022 by Tim Jacobs
Nathan and his team did am amazing job packing and shiping eight large framed etchings. because of their care, shipment arrived in perfect order.
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November 2022 by Diana K.
Staff are nice, but business was closed unexpectedly for 3 days. If you pack your own package don't both to buy insurance. 7 pieces of crystal broke and they and UPS won't honor claim. They should tell you about UPS rules if they are offering an insurance package. Won't use them again.
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September 2022 by Young S.
Was greeted nicely by Brittney. she was very helpful and knowledgeable and helped me save by suggesting my best shipping options. I noticed that she is bilingual as well which is always great for business. i would recommend shipping at Pak mail.
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July 2022 by Carmelita S
Friendly and helpful staff and my go to for all my shipping needs.
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January 2022 by houston b.
I went in there looking for boxes and other moving items, in order to help my brother and his family move homes. What I found was a gentlemen, that was not only very accommodating and helpful, but extremely kind. I walked out with exactly what I needed and the sense that I had met one of the better humans I'm going to encounter in my life. Here to wish him a happy retirement and leave a glowing review of his business. Thank you again.
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February 2021 by O R.
Amazing service, coming from someone who has a small business. It's hard to find a a place that will this USPS packages, but this place does it. It's even harder to get a receipt, but they still do it. I would much rather support here than a UPS store. 10/10 would recommend, great service.
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February 2021 by Dave Dodds
Best in town, bar none. Customer for last ten years; best key copies available anywhere!
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December 2020 by Desiree C.
The epitome of customer service! The most pleasant & productive experience I've ever had shipping during the holidays. I wasn't quite sure what was going to be the most efficient & cost effective way to get my gifts to 3 different locations & in time, but was helped every step of the way & was engaged in a lively conversation the whole time. Will definitely be using this business & recommending it to others.
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October 2020 by Nick Levy
Please update your store hours on Google. This store is now 930-1630
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September 2020 by Jamie D.
I just came back from AIM on Stony point road because the guy that runs that place is so rude and nasty. So I went all the way across town to pak mail. Nicest guy ever working there. He seemed excited to see me. He asked me how I was doing today. He calmed me down from my other experience and scanned my phone for me. I paid him a tip in cash and was on my way with a smile on my face. I will tell all my friends on Facebook . I will tell my family. Please stay away from that other company on Stony point and come here to pak mail. quick easy and will make your day!
