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April 2024 by Zoe R
Very nice young man helped me and made me a very nice custom pizza. Good place to go for a quick take to bake pizza. ??
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March 2024 by Rich Simmons
Always a good thing, thank
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February 2024 by Carol Sanders
The problem is the crust. It seems like they are skimping on the crust. I bought 2 mini Murphy and the crust was so thin the sauce leaked thru to the bottom of the pizza. They raised the price a buck used to be 5 bucks now its 6 bucks and skimpped on the crust.
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January 2024 by A Lee
I live on the West side of town and typically pick up from THIS location after work. HOWEVER, I placed an order for pick up at Callistoga Road. because I had plans on that side of town. My kid got sick, we cancelled our plans, so I called and canceled it long before I was due to pick it up (AT the Callistoga Rd. location). I got charged anyway and I have called 3 times since 1/3 to find out how we could resolve it. Today the owner called me and apparently he also owns the one on W. College. He tries to tell me that it was delivered to my house. I told him no, why would the Callistoga Road location deliver to Coffey Park. He then says, well it came from W. College... But... W. College doesn't have delivery... ??? We will not be buying anymore food from EITHER store. Waiting to see if I can get it resolved higher up. Wish me luck!
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January 2024 by Kodey Irvin
Not helpful or polite. Terrible service and I will never go here
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December 2023 by L
Update most the employees are great the owner and son are rude and make it very unpleasant even taking phone orders. It's them turning customers away but the other younger employees are great.
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November 2023 by Berthold Ehlen
The staff was friendly and courteous= 4⭐. However ordering on/from the app can be confusing and at times down right stupid=2 so an overall 3⭐.
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November 2023 by Kim Howes
Haven't ordered from there in a long time and it was great so
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November 2023 by Lee Baxter
As long as I cook them right their pizzas are always delicious. ?
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October 2023 by Millissa S.
When I call this store to put in an order, I usually get a really nice person, but today I called and I don't know if he was having a bad day or just hates his job, he was rude and when I was done with my order he just hung up, no "your total will be" or "thank you for calling Papa Murphy's have a nice day." He was just plane ride.
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September 2023 by gina klemen
My daughter bought this pizza at Papa Murphy's on West College Ave in Santa Rosa, CA, a couple weeks ago, and after it was baked in the oven, (which she did cook it at a lower temperature than it was supposed to be cooked), well after cooking she and her boyfriend saw maggots walking around on top of it, yes MAGGOTS! So disgusting, immediately ruined everyone's appetite, and as of now, we're still scared to eat anymore pizza from anywhere after that disgusting and traumatizing experience. My daughter and her boyfriend took the pizza back to Papa Murphy's, showed them the pizza and the video she took of the moving maggots on the pizza, and they immediately reimbursed her money. We called the Health Dept, but they couldn't send an inspector till the next day, which of course gave them plenty of time to clean up and check their food and throw out any evidence. When the inspector called back the next day, she said she couldn't find anything, of course, and like she herself told me, a whole day went by, so they could have cleaned up real good. Well people, just be careful when eating at Papa Murphy's, they're not as clean as you think
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September 2023 by Paul Tynan
Managers are very rude about coupons and generally snarky
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August 2023 by Anthony M.
Horrible service owner is a dick and not business professional don't recommend not going again you'll have to argue for the toppings of the pizza ordered
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August 2023 by john collingsworth
Ordered a mushroom pizza end of the day. When I picked it up it looked black. Thought it might be black olives. Question the manager. He said it was mushroom. Got it home it was disgusting. It was covered a half an inch thick. Obviously dumped the bottom of his mushroom container. I picked it off and sliced some fresh ones and cooked it. Called the manager did not pickup. End of day. Next day I called and reported the problem. He told me mushrooms turn black when you slice them and would turn white when you heat it. Crazy. I told him it was disgusting and I have sliced mushrooms and that is not true. It would have been better if he had said they were out. He became abusive and adversarial over a twenty dollar pizza. I said I wanted another another pizza sometime he laughed and hung up. Really was terrible customer service. And a crappie little hole in the wall. The Papa Murphy’s in Sebastopol is great. Super staff and clean and fresh ingredients. I’ll never go there again.
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August 2023 by Tommy Turner
Avoid at all cost Doesn't even deserve 1 star. This owner and son really know nothing about customer service. They are ruining a perfectly great franchise pizzeria company reputation with their poor attitude and rude service. They should remove the hassle free pizza sign from their window. Heaven forbid you ask for something they have offered previously. They certainly do know how to say we don't offer that anymore cuz they certainly can't remember how to make it. Have a problem with something that they've made you. As they both will role there eyes and that's just the beginning. Then you become the problem. I could go on but I hate writing bad reviews. Go to any of the other 3 Papa Murphy's in the area. You will get a better make, no hassle and friendlier service. These folks are not happy with their franchise. It truly shows.
