-
January 2024 by Al J.
I can understand the dish can be hard to maintain and such, but come on guys it's just sad to see the rest of them being hurt in the process. And these moss water plants, need, well, water..?
-
January 2024 by Larissa Lorenz
Groomers are great. I take my 3 dogs every 2 months.
-
January 2024 by Laura Flores
Never again
-
December 2023 by Chase C.
Service here is TERRIBLE. Grossly under-staffed ALL OF THE TIME. The staff who are here are basically incompetent. There is one older lady who works here who does a great job but the rest I would fire in a heartbeat. I've waited over 20 minutes to have someone show up to pull crickets out of the bin for me. It's gotten to the point where I don't even wait anymore. I go in and if nobody is around I help myself to the crickets I need. Then I take them to the register, the girl up there is too concerned with what she has going on on her phone to even acknowledge our presence. Um, hello?? Are you clocked in right now or do you just like taking your lunch at the open registers? I manage a 28 person team for a living, I walk in here I would fire every single person and start from scratch, STARTING WITH MANAGEMENT. Think I'll be going to pet club for my crickets from now on. They're actually staffed enough to get them for me and they have the species that last longer and don't chirp. Get it together because nobody is gonna be sad when you go out of business.
-
November 2023 by Amber Freeman
Take my dogs here to get there nails done. Ask for a clip and grind, and the last 2 times they have not clipped. Only did the grind, yet charged me for both. We are not going to be paying for services not rendered any longer.
-
November 2023 by Staci Smith
I would not have given them a single star if I had the opportunity just literally walked in the store and then was asked to leave because I didn't look like I was doing what I was supposed to do I walked back to go buy fish and get told to leave Petco you're my brand now I wouldn't recommend shopping at the store they are rude judgmental and overpriced
-
September 2023 by American Lover
Children love to visit PetSmart. My daughter loves to visit the kittens and goldfish display.
-
September 2023 by Carlo Lanford
Don’t ever come to this location expecting any kind of knowledge/assistance. Was told on the phone (after 30+ minutes of trying to call) that they hadn’t been carrying my pet’s prescription food for 2 months, when I was there 2 weeks ago and bought two bags of said food. Wasted quite a bit of time and effort trying to shop here. Thank god for Laguna Vet Hospital!?
-
August 2023 by Mary V.
This PetSmart is conveniently located in the same shopping strip as Marshall's, Sports Basement, and Target (and shares a parking lot with Trader Joes and many more shops...suburbia!). I'm surprised to read all the negative reviews. I only went in to buy a crate and a few supplies for my puppy (note: we did not use the grooming services). Found a crate (a puppy den), a gate, a collar/harness/lead, and training treats. The treats, toys, food, and other supplies were all well-stocked. The employee at check-out was pleasant. The gate didn't work for us, so I went back a few days later to return it, and that was quick and easy. I definitely like to support the smaller local pet shops, but this was the right stop for a crate. Thanks!
-
May 2023 by Ted V.
I don't usually leave bad reviews but this is warranted. I have tried desperately to find capable groomers who are accepting new clients (after mine retired). I tried PetSmart several times and after several bad haircuts found Bre. But sadly, she didn't stay there long. The last time I took my dog in they did such a poor job I was livid. They shaved my standard poodle down after I had thoroughly combed him out and asked them to leave his legs longer. They left tufts of hair everywhere on his body. His pompadour was a joke--he looked like he had a hat box on his head. They didn't shave his feet, didn't trim his face and I had to spend time evening him out when he got home. Long story short, I invested the money I would pay to have my two dogs groomed to purchase clippers and a table and did him myself. He has a great kennel cut and looks better than anyone there has ever done him (other than Bre), and though time consuming, it wasn't that hard. I will never use them again!!!
-
May 2023 by phillip r.
Had my dog's nails trimmed last week and it was a terrible job. Nails were too long. They were cut at different lengths and were hitting the floor. I had to pay my vet to fix at appt for items. $20 waste of time and money!! Will never use grooming at PetSmart again
-
April 2023 by Risa Langston
They do a Great job on my bby! Will be coming back soon!
-
January 2023 by Julie M.
This store is only successful in spite of themselves. Their customer service is so poor that I think they purposely look for employees lacking personality from crew to management. I realize finding employees is challenging in itself, but is it so hard to have employees smile or be a little personable with a simple hello?
-
December 2022 by Jody S.
I like Pet Smart, they have helpful employees and I can usual find what I want. I don't like Yelp making you stay on screen til you write a certain amount.
-
November 2022 by Andrew Laustrup
Employees are always helpful. My puppy loves to sniff around when im here.
