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October 2023 by Ray Schwartz
every communication should be transparent. Show the initial agreed upon minimum cost, and the cost per each additional month if needed in EVERY email! Why not? This communication (this request for me to fill out this exit survey), for example, I wished you showed me my final, total cost. You did not and have not. And I believe that is because I have been overcharged. Which it totally NOT cool.
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June 2023 by Bob Osborn
We’ve used pods twice during remodels and no complaints. Easy to reschedule pickup when your project is delayed. Drivers are friendly and didn’t complain when they had to flip the pod 180 degrees when my wife told them to face the other direction.
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June 2023 by Cinda Gilliland
I had a POD for eight months. The same driver, Rick Cruz, dropped off and picked up. I appreciated both his helpful attitude and the fact that the second time and he knew the tricky site well.
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June 2023 by Brodie Stephens
Used a POD for temporary storage during remodel. Easy delivery and retrieval by Rick, who is a mellow and nice guy. Worked really well.
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October 2022 by Brian Chan
I like the no-contact delivery and the ability to keep track of my own items. There are scammers posing as movers and PODS eliminates the risk of that.
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September 2022 by Treasurer CLSA
If it could go wrong it has. I ordered Pods to act as a moving van. That has proven to be one of the biggest mistakes of my life. The added expense from their mistakes and refusal to take any responsibility for any of them, while simultaneously coming up with a multiplicity of different ways attempting to make it my fault they double charged me. This has been going on for 6 months and has created 30k in debts for me to survive. Caveat Emptor.
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August 2022 by Elaina M.
So far, "not good". For a long distance move from Petaluma to Tacoma, I scheduled 3 months in advance. For $3200 it's worth it compared to moving companies or having to drive it up myself even though I will have to wait for 10 days to get my stuff. Or so I thought. I live in an apartment complex so finding space to have the POD delivered was challenging but I figured it out and PAID to have same day drop and delivery. Morning drop off window 7:30-10:30am, pick up after 3pm. I called TWICE to confirm, "Morning drop off?", "Yes ma'am" "I have to have this thing gone by this afternoon, I paid extra to make sure, I can load it fast, it will be dropped off in the morning and picked up today? Everyone's coming in the morning to help me load...." "Yes ma'am, between 7:30-10:30am" NO MA'AM Confirmation email last night says drop off 1pm-4pm. I called customer service, "Oh, yeah it won't dropped off until 1-4pm and it won't be picked up today because the local facility closes at 4 and they only come to your area Monday, Wednesday and Friday. So it's going to sit there for two days." WHAT?!?! So now I'm waiting for local facility to open, because customer service can't reach them due to the time difference. And an already stressful situation is now an epic mess because despite all my careful efforts, planning, communication and payments, 11th hour changes by a company that clearly doesn't have it together or doesn't care, or both maybe. I may now have to rent a truck load it, drive to the storage facility, unload the truck and load the POD, REALLY?!?!? I have ZERO confidence when and how I will get my stuff on the other end. Wish me me luck and rent a truck and move it yourself. Looks like I'm going to have to do it anyway.
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July 2022 by Jordan H.
When I chose to use pods, I was told three things on the phone. 1. That my move would cost $1000 all in. I confirmed this number three times. No extra charges? No. No other fees? No. $1000 is the entire total? Yes. 2. That I would not be charged immediately. I also confirmed this three times. I won't be charged today? No sir, you won't be charged for several days. So not today? No sir, not for three days at least. 3. That I would receive an email with further details. I spelled out my email address letter by letter. It should come as no surprise that none of these things were true. I was charged immediately for $2500 and I was sent no update email. I later found out that the move would have cost at least $3,200, they didn't record my email address correctly. They set pickup dates that I never confirmed and were logistically impossible for the company. I cancelled my PODS order a few days ago, but I've yet to receive a refund. At this point, I'd say it's clear that PODS is engaging in straight up fraud. Stay far far away.
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July 2022 by Heidi Peyser
Getting a competitive move quote that isn't a scam or doesn't feel like a scam is difficult and managing all the timelines of a cross country move I'd beyond stressful. PODS was reliable, competitive and timely. I am grateful. Please note that you do need to be able to pack. load and unpack your things. Doing this well is an actual skill.
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June 2022 by Kyle Kramp
We were left high and dry by our original moving company the week of our move and were in a very tough situation. We were moving from Chicago to California. Luckily POD's and their fantastic customer service were able to help us. They were caring and compassionate of our situation. They were able to get us scheduled for that same week at half the price of the other moving companies. The driver in Chicago was a legend. He helped us load up our container and he organized everything for us when he didn't have to do anything. We had our POD loaded in less that 2 hours. They arrived on time, dropped our POD off at our new location on the exact date and time and picked it up on time as well. Couldn't recommend POD's any more. They were amazing to deal with and made moving much less painful.
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June 2022 by Michael Robertori
We used pods.com to store the contents of a few rooms during a renovation. Our stuff was in the pod for 6 months. Everything was seamless. I'd do it again!
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April 2022 by Shannon Murray Kuleto
My first PODS use was for storage of nearly all my stuff between house rentals. I loved the flexibility of being able to move the PODS to wherever my next place would be. Was a bit anxious about whether contents would shift to block the door, and about breakage. But no issues at all! I even found the key to the lock without a problem! Have since recommended this service multiple times and re-used myself.
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March 2022 by terry murray
Kris Stone was awesome and did a great delivery! The Storage Facility thought he was Top-notch too. Thanks Kris, for getting it in the perfect spot.All unloaded and ready for pickup, thanks again!!
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March 2022 by Andrew Young
Very happy with Kris Stone, the driver. I wanted the container to the left in my driveway, but the website diagram didn't allow me to be specific, although in December it did let me select. So I left a note for the driver as I would be at the dentist. Kris called me an hour prior and when I returned home, fingers crossed it was to the left, it was PERFECTLY placed. Thanks Kris!
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January 2022 by Naren K. Schreiner
Good company and service, but BEWARE ... they never told me that the city of Boulder, CO does not allow containers on the street. They told me that dropping it off in the alley of my residence would be fine. But the drive said he could not get in, so I had to hire another moving service which added more than $800 to my costs and lots of headache.
