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March 2024 by Laura L.
Steller service from sales rep Gary, who helped us put together the perfect shower kit and trim.
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November 2023 by Margo M.
Hi all, just had a "make my day experience" with Sam von Lahr at PBK Santa Rosa. I was able to find a cartridge fix for my leaking Chicago faucets. he's the best ! Thanks
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October 2023 by Tilie Lazo
Excellent service! They understood my need to get the items on time and delivered as expected! Thank you! Great team to work with!
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October 2023 by Shawn Phibbs
The most expensive plumbing accessories you will ever buy. But the customer service is amazing
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May 2023 by Liz Green
Excellent and knowledgeable customer service by Gary !!!
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April 2023 by Bradley Hambrick
As my wife and I walked into the showroom, we were greeted by a rather unpleasant woman at the front desk. She reminded us quite snorkely that they would be closing veary soon Store hours are 9-5 it was 4:45. The entire time we were in the showroom. Not a single other sales rep would even look at us. We did have questions about faucets. The showroom is quite lovely with many options. It's a shame that they do not take customer service more seriously. The showroom was beautiful and spotless.I recommend this place if you want to come in and see something in person then find a better price on the internet. As we we're looking to spend a significant amount of money remodeling our kitchen.
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March 2023 by emery rowand
They sell premier products, for which you pay a premium. I don't mind that, but their support and service after you pay is very weak. You might as well order through the internet or somewhere else.
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March 2023 by Olga Solis
Great showroom lots of options and brands.
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March 2023 by Emery R.
They have great products, which you pay a premium to purchase. I don't mind that, but support after purchase and installation is extremely weak. I had a 10 year old faucet and wanted their help to find a replacement cartridge and they couldn't figure out the manufacturer. Their solution- but 2 more faucets to install with new cartridges, at about $1000 cost. No thank you. I took out the old cartridge and worked on refurbishing it. Hopefully I'll get another 10 years out of it. My feedback is this- if you sell a PREMIER product- which they do, you should also keep my purchase history and provide premier service, which they don't!
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March 2023 by John A.
Good selection. Nice mix of midrange and high end fixtures. Gary was super nice and helped us find everything we wanted. Would return for any future needs!
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February 2023 by Robin W.
Very nice show room. I worked with Heidi, who was knowledgeable and initially responsive. However after order was received, customer service has been extremely poor. I spent $12,000 on kitchen and bath fixtures and was unhappy with performance of master shower fixtures. I had brought in a picture of existing shower head and asked for same Newport brass replacement in different finish. Plumbing was not altered/moved just trim was changed. I received a different shower head which can't be adjusted and pressure is terrible. I can not get Heidi who sold everything to me to call me back. I've emailed and called numerous times. I've left three messages for store manager and he won't call me back either. I spent enough in that store to deserve much better customer service.Robin W.
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January 2023 by Linda Fawkes
When we built our home several years back, all of the toilets, sinks, plumbing, fixtures, door, handles, stops, etc. were selected with the expertise of a PBK consultant. Since that time we have gone back time and again to make additional purchases and have always been assisted by professional, knowledgeable, and courteous staff.On two or three occasions, we’ve needed help with technical issues when a faucet began to leak or a toilet was misbehaving. Without fail, we received quick response to inquiries and were directed toward useful technical support.With an extensive product selection and knowledgeable staff, we’re fans of PBK.
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January 2023 by Maurine H
PBK staff helped us find the right sink and faucet for a kitchenette remodel. They gave installation advice to insure a perfect result.
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December 2022 by Kim b
Very knowledgeable staff. Great to have experts guiding you through the mountain of choices and decisions.
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November 2022 by Loren St.Andre'
Allen Gavin is fantastic ? yes to beautiful bathrooms
