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November 2023 by Shannen R.
I just needed a truck for a couple hours to move something. It only cost about $40 plus gas so very reasonable if you just need a truck for a day. Nothing special or awful about this place it's just very basic.
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August 2023 by A A D.
Needed a pickup for the day to move to a smaller storage unit. Absolutely loved the truck! The customer service was mostly excellent. I wish I could remember the names of the three individual's that went above and beyond what's usual "custom service" these days so I could mention them each by name to thank them for being so outstanding and let the bosses know those employees are one's to keep compared to the other two men that weren't helpful in the slightest and downright rude & condescending, assuming I was just a stereotypical dumb woman. The first person was a young woman, second was a very polite young man, and the most helpful kind person was an older gentleman who I believe has been there for quite some time.
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August 2023 by Bradley W.
I've worked with this place for over 2 years now. They can't keep employees, 4 people at computers not being acknowledged, stand in line even if you're waiting for one person on average for 20+ minutes, always overcharging secret fees, just hands down the worst. I hope I never have to come here again, I actively look for other rental spots to NOT have to go here
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July 2023 by Anna N.
This place is a joke. Called ahead to confirm reservation and they gave away our truck anyway. There was a nice manager visiting from Vallejo the last couple times I went in for boxes, and she is rad. The rest of the staff, deeply unprofessional.
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July 2023 by Maureen M.
I like this company. Had a good experience in renting a truck to pickup a large purchase that wouldn't fit in my car. This is my go to place.
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June 2023 by Morgan H.
Do not get your hitch installed here. I called and explained what type of hitch equipment I needed and asked them to confirm multiple times the parts I needed. I showed up for my 11 am drop off time and 4 hours later,after waiting on the side of the busy road it's located on because there is no waiting area in/outside, I was told they never had the part in stock they needed for me. I talked to Wes (owner) who said he will call me back in 5 ministers with a solution. A half hour later with no call back, I went there in person and Wes was extremely unaccommodating for the issue they caused. He said to come back a week later after he priory ships the part (and I have to pay for the priory shipping). Wes said if I showed up a week later at 7am as soon as they open he will get the part installed first thing. 4 hours later the vehicle wasn't touched at all. I went in person to discuss this issue and an employee named "Sebal" (spelling unsure) asked how he can help me. I explained the issue and how Wes has not upheld his promise to do the vehicle first thing. Sebal was very nice at first and tried to remedy the issue further saying how if I came tomorrow he would make sure two techs work on the vehicle at no charge at exactly 7am. He asked for my name and phone number and said he will call me by the end of the day to confirm everything. I never received that call. This location is disrespectful, untrustworthy, and unreliable with absolutely no customer service from Wes and Sebal. 3 failed attempts later and I still do not have the parts installed.
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May 2023 by Robbie C.
Beware!!!! Don't use this location. This location just stole my identity. They used my info to rent out equipment. POS!!
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May 2023 by Thomas F.
Had a trailer hitch installed here. Wes was way overbooked, I dropped my car off at 3pm and at 7pm I received a call (they close at 8pm). Apparently they had just started on my car. I was informed that some bolts were "stuck" and they would need my car overnight - or I could come and get it now and call the whole thing off. I was not interested in doing that because I had already paid in full online. I was assured my car would be done first thing in the morning but by 11:30am the next day - after waiting on hold for half an hour - I learned that my car had still not been touched. I was angry and let them know it. That got them going and the car was done at 3pm. 24 hours later. They could not print my receipt and warranty because of "computer problems" but Wes assured me he would email it to me. Its the next day and I have not received it(don't think I ever will). On top of all of this, two of the six bolts that hold the hitch on are missing. I met Wes and he was a really nice guy but he has a lot to learn about customer service. DO NOT TAKE YOUR CAR HERE TO HAVE A HITCH INSTALLED!
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March 2023 by Alina S.
Very supportive and accommodating. Answers phone directly and asap. Will recommend this location anytime!
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January 2023 by Matt F.
I reserved a trailer a couple days ahead of time and it was out front and waiting for me when I pulled up. This place has been under different management in the last few months and its refreshing. The service has improved greatly. I rent from here fairly often and its nice to be greeted and your presence is acknowledged by many staff members. This Uhaul of Santa Rosa on Santa Rosa Ave near Todd is simply awesome
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November 2022 by COLLEEN S.
I went into UHaul tonight to get some boxes for a friend. The employee was so helpful. I had picked out some boxes that she had gathered for me but then I chose others. She was so cheerful and helpful. I highly recommend this store!
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October 2022 by Thomas D.
Don't ever get your hitch installed here. No communication with the customer and extremely late service, zero responsiveness from the team that would connect me with a manager to comment about what my experience was. First time ever posting a review that's how negative it was
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October 2022 by Heidi W.
Avoid this place like the plague!!! My husband and I just had the WORST CUSTOMER SERVICE WE HAVE EVER EXPERIENCED! I would put 0 stars if I could. We made an appointment to bring my car in for them to install a hitch for a bike rack. We just bought electric bikes and want to take them on my birthday trip to Carmel. I followed my husband from Petaluma to Santa Rosa to drop off my car. We get home and they call saying the part they ordered is missing a piece so we had to drive back to pick up the car. I go inside to get the keys and there are 5 employees at the counter just chatting it up. No acknowledgement of me as a customer at all. I finally had to interrupt someone's chat to get my key so I could leave. They expected to have the missing part in the next day or 2 and would call. No call. So we call and find out their installer quit and they can't find the part so they order another one. They call to let us know we can come in the next day at 2pm for installation. Then that morning they call to say there's been a mixup and they used the part for someone else's car so now they have to wait for another one but should have it the next morning and they would call then. No call. So once again, we call them and nobody knows anything about it and no part. The woman we spoke to the day before isn't at work. Then I call and ask to speak to the owner or manager because we need the hitch installed today for our vacation tomorrow. I'm told by Lily that Ivan will call me soon. No call from Ivan. No part. No service. And now we can't bring our bikes on the trip. Total disaster and absolute worst customer service ever!!!! We will never go there again. Just awful.
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September 2022 by Maribel R.
The various times I have been to the Santa Rosa U-Haul, it has always been good service. From moving boxes to propane tanks, they have been available. Great staff whenever I go.
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August 2022 by Kenneth S.
I made a reservation on Thursday to rent on Saturday. The reservation went well. Truck was almost ready Saturday morning. I'm glad I made a reservation because 8:30 Saturday morning it was pretty darn busy. But getting the truck didn't take long. I dropped the truck off after hours using U-Haul app and it made it very easy. It was nice to see there was a security guard at this place. Made me feel better for leaving my vehicle behind at this business.
