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February 2023 by Brian Scanlan
Tess Tatrai of redwood was my case worker and I paid them for 4 years of 450 a month. They were hired to reconsolidate of my credit cards to one payment and talk to my card companies to do all this and build my credit back up. They had me stop paying my cards instantly which I did. Well long story here but I did everything the asked and the card companies started seeing me and garnished my check at work. When I called Tess she said that I had to file BK. Please people don’t use these people they robbed me and I had to file BK it was a mess. All she did was call me on the first of the month and tell me everything was going great. It was a 5 year plan for all this and we never made it to the end cause all my cards sued me and won. If I could give neg stars they would get one. Please don’t get screwed by her like I did.
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November 2022 by Thierry Di Matteo
Not recommended.
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February 2021 by SD
Do not use this company! I had to pay them about $3k for the services to help fix my credit. They claimed they would be able to get rid of old debt, get rid of debt that isn't valid, remove negative remarks, etc. They said I didn't need to pay on the debts they were going to fight and they would remove all negative remarks that came up on my credit report for not paying. While I was making monthly payments, they called me monthly with updates, and seemed to be working on my accounts. The moment I finished paying their fee, they stopped calling me, wouldn't return my calls or emails, they stopped removing remarks, they stopped working on those accounts that are now closed but the debt is still there and will probably move to collections. Ive asked to speak with my rep, ******* ******** manager or boss, and she said she was the only person I could talk to. I found in an email of hers, that listed her managers info, **** *****. I called him and he did get back to me and seemed concerned and assured me everything would work out. **** called and gave a fake apology and then after that, I still cant get ahold of her. They screwed my score and have damaged my credit. I have had to rebuild it and take care of those accounts on my own now. This company is a ****. By doing research, I found that getting a validation letter takes no more then a month. **** kept telling me it can take many months. She still told me this, one year into working with them.... Read More
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October 2020 by Eric Englert
Just got off the phone with Theresa. Problem solved even Redwood isn't my company's merchant service. This is why they are 5 star instead of 3 star.
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May 2019 by Apoorv Stronghold
Good Support and Timely response
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October 2017 by Macs R W.
RMS has been handling my credit card processing for several years now. Although (as a first-time merchant) the application process was somewhat stressful, once the account was established, the payments always arrived accurately and on time, and there is no need for constant interaction (everything is automatic and smooth). I feel their fees are fair for the amount of funds I process. I am not inclined to search elsewhere for a different deal.
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February 2014 by B K.
RMS finally released our funds, but I would still look elsewhere for CC processing.
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May 2012 by Jackson W.
Excellent service. Redwood Merchant Service provided me with credit card processing solutions at an affordable rate. I prefer working with a local company that actually cares about me. I have a representative over there who I work with directly. This is much appreciated, after previously dealing with larger companies that I can never get a hold of. Recommended for anyone wanting to accept credit cards, even the little guys.
