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February 2024 by Alicia C.
I waited over 1 hour for the $5.00 fish special. While waiting I wanted $2.99 special chicken breast in the Butcher case. It must of inconvenienced the Butch because he said to get it out of the prepackaged area. But that was almost $2.00 a pound more! I wanted six small skinless chicken breast from the case. Finally he packaged up what I asked for but I could tell he was not happy. Why! I have always shopped at this store. After 45 min of shopping I went back for the fish. Still not ready. At check out Mark brought the fish. I took it home only to find it was just warm and frozen in the middle. I give up! You had only two lanes open and people waiting up the isles to check out. It should not take over an hour to buy a few items. Yes the Deli had only one person working and no back up to refresh the fish. You need to plan ahead especially on a Friday at 4:00. What happened to customer service!
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February 2024 by Travis J.
Collin what did I do to deserve this. You just hate me and refuse to give me more than one bag for all of my groceries. Don't worry I will pay an extra 10 cents I don't know who hurt you but I can't fit all my ingredients for life in one bag
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January 2024 by Dustin M
It's a Safeway. Not too much to say. Decent selection of some specialty and local items.
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January 2024 by Travis
Wonderful customer service but what I don’t understand is if the customer is paying for the bags at checkout why the checkers continuously want to stuff EVERYTHING into one bag and refuse to give me more bags. They are literally ripped before I can get out of the store.
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December 2023 by Odilia Pablo
I love safeway
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December 2023 by Dawnelle Casey
Our poor neighborhood store is majorly under staff, so the shopping experience takes twice as long
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August 2023 by Nahoa S.
I've lived across the street from this safeway for the entirety of my 20 year old life. When I need to go shopping for grocery's I go to another grocer halfway across town because this Safeway is the worst Safeway I've been into. I've never been greeted inside or outside the store, self checkout is constantly not working and it seems as if they're understaffed based on the amount of cashiers they have working. This Safeway has about 70% of their products on a consistent basis, you will almost never go there and find any popular items in any department other than meat. As a former Safeway Bakery manager in Sonoma county this store has has consistently disappointed anyone I know who has shopped here. This has been going on for at least 3 years now, this was the grocery store i would shop at every week with my dad and now we both have almost completely stopped stopping in.
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July 2023 by Julie Hanover
I purchased four things from the clearance area. Got up to the register and the cashier did not ring them up and take off my clearance. She said that nobody told her. She said that i had to tell her how to ring them up. Huh? She does not look at every product and that's not her job. What???. I also bought ice cream that had a digital coupon. And she did not take off that discount either. Was I supposed to tell her about that as well? Does she not know what is in the ad? Is that not her job either? I've never had this experience from a cashier before... Has something changed? Maybe since COVID? I had to go get my money refunded at the customer service. She was nice and I did explain to her that I've never had to tell a cashier how to ring products up. How is it my job to know how to cashier??.. I would not go back to the Safeway on Yulupa Ave. Santa Rosa Ca.
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July 2023 by Bill
You get screwed if you’re not a Safeway member. Online applications only! Nice staff but will not return.
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June 2023 by Apple C.
Shout out to this store, none of my clipped coupons worked, and the ladies at customers service went through my whole receipt and refunded me for the problem. Im only sad there was no more to the Vodka seltzer left, but its ok this store has great people working there.
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June 2023 by Gary J.
Wrote the review below earlier today. Alberson's reply to my review referred me to their website to contact them. Hilarious!! Their website referred me to a "ChatBot." So; off i went on a very strange journey which ended with the Bot leading me down useless paths that were nothing more than dead-ends. Thank you @DawnM, Business Manager; but, it's obvious you've never attempted to first locate "Contact Us" within your Website, then interact with the "ChatBot." The deeper this goes the less likely I'm willing to pursue the matter. BTW; tried to change my address and got a message "system having trouble, please try again later." Really!!! I swear I'm never going to Safeway again. For month now it has been a constant battle to use coupons on my iPhone. Clip it Scan the code Etc Today it was Lays potato chips. The offer was $1.79 After trying everything they charged me $4.97 Did not notice until I went home to audit my receipt. Of course the Manager said it was my fault! At Safeway the customer is usually to blame. I had receipt; they refused to honor the deal, even though the coupon in their paper is clear. Really!!! So; for $3+ I'm going to return the chips, clip the coupon (again) then grab the chips. Then I'm going to Stand in line until they figure the issue and give me the coupon price. No more Safeway for me... there is too much competition to go through the coupon journey from h#ll. BTW 1;for about the last 6 months or so I've found at least one error on my receipt, sometimes more. I'm not blaming the clerks, it's clearly a complicated coupon system/policy. BTW 2; it's a nightmare for seniors, the disabled, those technically challenged. BTW 3; this store in particular has a lack of handicapped parking spaces. Good bye Safeway; we've been customers for over 50 years.
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May 2023 by John Lindsay
Went on a Instacart shop, found everything in perfect time well organized and friendly staff
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May 2023 by Richard Fisk
Nice staff, prices are high for staples. Gotta watch for the deals
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April 2023 by Jasmin S.
If I could give Zero stars, I would. I don't care for this location, due to the unprofessionalism that I see every time I come to this store. Today was no different. I went through the line and the cashier, (Drew) was too busy flirting with the young girl in line. The female seemed visibly uncomfortable. The cashier asked her for her phone number more than once. She blew him off the first time, then the man behind us stepped in and started talking to the cashier to distract him, so the girl could get away. This is one of many innapropriate situations I've seen while in thos store. I asked to speak to a manager about what I witnessed. I waited for at least 20 mins and no manager came. Yet another example of a poorly run store and company as a whole. Women shouldn't have to feel uncomfortable when they go grocery shopping. I'm sure nothing will be done, but I figured bringing it to even higher management, since no one at the store felt it to be serious enough, was necessary
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April 2023 by Barbara T.
Very disappointed in the quality of meat offered. Went to splurge on some steaks and the selection was next to nothing. What they did have looked terrible. Come on for the prices of steak up to $22/pound they should at least be edible. Needless to say I did not buy anything.