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September 2023 by Abbe Altman
I had bought a couch at another store. I have a weird front entrance and the delivery folks refused to even try to get it in the door -- it was possible. I then went to SD and found a couch that is much more "me" and I realized that the other store's failure was actually to my benefit. The universe must have been listening! I told the saleswoman my dilemma, gave her measurements and photos of the entryway, and she went to bat for me with her delivery people so I was assured it would be delivered before I would place the order. The couch came today and I couldn't be happier. It's beautiful, comfortable, and very well made.
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September 2023 by Hap Sakwa
My wife and I have shopped at Scandinavian Designs for over 30 years. Styles change. Kids move out. Remodels. You name it.Our experience has been one where you're greeted warmly and the staff without being overbearing..... always right there with thoughtful advice, attention and a tape measure when we need one.The furniture is solid and well designed. I'm sitting at an office desk I bought more than 25 years ago. I'd add a photo, but it's a mess.Did I mention Karen? Our favorite assistant in the store! They're all great........... but, we've worked with her on nearly every purchase since moving to Sonoma County.
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June 2023 by June Anderson
Good help purchasing my Ekornes chair. Perfect fit.
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June 2023 by gary f l.
Great customer service Had an issue with a chair and they took care of the problem. Helpful but not pressuring staff
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June 2023 by Ronald Botelho
Delivered and set up perfect. As usual although somewhat expensive great quality.
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March 2023 by Zafer
Staff is always helpful and courteous. Most important of all, there’s no pressure by the sales personnel coaxing you to buy. Highly recommended.
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February 2023 by Ali Smith Story
Excellent customer service and high quality selection. Purchased for our winery tasting room (Smith Story Wine Cellars) and also for personal use. Lifetime customer here! - Ali Smith Story (Leather swivel chairs)
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January 2023 by Susan V.
I bought a desk, it is quite large... they not only delivered it, they put it together, the young men that did it were super friendly. I have also purchased a sectional there and have not been disappointed yet.
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January 2023 by Jamie Tobin
I had the absolute WORST experience with the Santa Rosa, CA store this past weekend. Will never use this store again and will tell everyone I know to never go to this store. We had purchased a chair in the clearance section in December 2022 - and had a sales team member (who shall go unnamed) come over to the clearance section with us as we told her which we wanted. They only deliver to our area once a month - as we were just moving into a new home (finally home owners!). So we decided to rent a Haul ourselves (which was a cost of course) and drive the hour + to pick up the chair and a few other items. We brought it home and opened it up, and it is not the chair we had shown the sales associate and that she intern ordered for us (never once did she ask like she didn't know which chair we showed her). When we called them, the sales associate acted like it was our fault she ordered the wrong one and kept telling us that the chair we wanted was XX amount $$ more. That was not the point. The point was we were given the wrong chair and were told it was our fault. When asked for a manager, was told there was not one there. Not once was a solution brought forward. We received a call and voicemail on Monday (today) from the manager, and were told they can pick up the wrong chair and give us a discount on the chair we wanted (but that the original chair we wanted that was on clearance ha since been sold). This is the worst customer service I have ever experienced. Never go there. Also, the warehouse team was the worst - 2 gentlemen that were the most unhelpful people I have come across.
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January 2023 by John C.
xlnt store, quality products, friendly employees. Been coming here for years,never a "bad experience". See Dave, he's "a lifer" very schooled about theirproducts. New store in Santa Rosa should be spectacular.
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January 2023 by Zachary Shelton
Always friendly helpful customer service. High quality products at reasonable prices. Very efficient when ordering items that aren’t in stock. Never disappoints!
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December 2022 by Cindy W.
Overall I appreciate their furniture, but my primary gripe is that most of the furniture sits way too low. It's so hard to get out of a low slung sofa or chair. The Italians tend to design this way too which is a bummer because I like the simple lines of most European made goods. Definitely the quality is 4 -5 stars, I believe there furniture is made well. The best think about the Santa Rosa location is the discount warehouse, decent bargains can be found. While the retail showroom is due to move to its new Santa Rosa Avenue location sometime in the new year, the warehouse of markdowns will remain on Industrial drive.
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December 2022 by Kgua P.
I have loved Scandinavian Designs for decades. I love the woods used and, of course, the look and feel of their products. The furniture is long lasting and always in style. The staff and service at our local store is really good.
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November 2022 by Louise Leff
Excellent, responsive customer service. Quality furniture tht is reasonably priced.
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October 2022 by Linda R.
A favorite store for contemporary furniture and accessories both indoors and outdoor. In stock availability is a plus. Options to customize are also a plus. Definitely a store to visit frequently.
