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September 2023 by Sara Wood
Local sleep experts
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June 2023 by Marc Pounds
Sales rep was professional and knowledgeable. The buying experience was very easy and a pleasant experience. Delivery was slightly early, they were quick and professional.
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October 2021 by David Bockelman
Removal of the old bed, was one of the key reasons I chose sleep city! However, after arrival the crew Would not remove the old bed frame. I now see in the Fine print this is my responsibility. I am over 80 years old and living in apartment. I’m not sure how I can resolve this?
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October 2021 by Raoul V.
I recently bought my new bed here, because they had the brand I wanted and I like to support "local" businesses. I spent around 3 grand on my bed...and I truly love it! However....The customer service here was crappy, even though I was the only customer in the store. And they seem to not make ANY effort to establish a rapport with customers for repeat business or to foster recommendations to friends. The lack of friendly or engaged customer service left a bad taste in my mouth. I bought a second bed a month later for my other bedroom at a different store.
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August 2021 by Sara P.
We bought the temper-pedic ergomatic twin Cal King mattresses from Sleep City Mattress Center on Mission Blvd and Sonoma Hwy in Santa Rosa, and other temper-pedic mattresses from their sister store on Santa Rosa Ave. We have been trying to make the wireless devices which control the mattresses work on each mattress separately and not together as one, as they presently do. We bought the mattress over five years ago from one of these stores but after trying endlessly via the manual to redirect the devices we called the Sonoma Ave store. We asked if a technician, whom we would gladly pay, would make a paid service call and help us out. "we do not offer this service, use the manual" was the continuously looped remark of the man at work today, August 27th at 1:45 PM. He was belligerent and of no help whatsoever except to keep reiterating "we do not ofer this service, use the manua !l". I explained that we had spent a few hours on the floor trying to make the remotes operate separately, the manuals firmly in hand, but to no avail. The fact that we are almost 80 makes it a bit harder to spend such time on the floor. This man was rude to us, a faithful customer for many years. I would not recommend this Sonoma Ave. Sleep City Center mattress store to anyone who wants honest service with good follow-through, who wants service with integrity, and who wants dependable courteous service. I will say that the other Sleep City Center mattress store on Santa Rosa Ave. in Santa Rosa is far more helpful. A gentleman by the name of John is very courteous and most helpful.
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August 2021 by Kristin Marie
My boyfriend and I went to get a Mattress and Steve Passarell was awesome! He helped up find the perfect one for our needs. I highly recommend. No better place in Rochester than Sleep City Mattress center!!
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July 2020 by Eileen C
I am very happy with my purchase of a box spring and mattress from Sleep City on Sonoma Hwy. I like to shop Local whenever I can. I am especially impressed with Joel who took extra care to insure I was completely satisfied.
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June 2020 by Dominic Allyn
I was having problems with my current mattress and Joel was AMAZING in helping me find a new mattress that would suit my needs better. He asked me if I had any problems with my shoulder or back and led me to try out several mattress and took took his time explaining the structure of each one. And when I was ready to buy he wasn’t pushy at all. I’m looking forward to my new mattress arriving in a few days. An overall wonderful experience. Thanks Joel!
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February 2020 by Pamela singer
Got a 10 thousand dollar temp pedic mattress here. thats right 10k the sales guys were nice but then it got recalled had to pick new mattress HATE them so much had no prior back pain or neck pain never woke up 3 times a night hot but now every night. They sent me back to temp pedic and they told me to basically F off. Now we have to sleep in our guest room and come out of pocket to get new mattress Sucks DON'T GET Tempur pedic
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December 2019 by Richard Haley
Clean, well stocked. Seems like a perpetual sale. Purchased two beds here and both were disappointed in both. The sides have no support and I slide right off! This happened until I hit my nightstand with my head.
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September 2019 by Richard Sundahl
Very happy. Justin is knowledgeable and helpful. Highly recommend.
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January 2019 by Hannah Johnson
My husband and I went to Sleep City a few weeks ago to browse mattresses. Employee, Justin, helped pick out a few beds that he thought would work for us; then we went home to do some research. Went back today and purchased one of the beds he recommended. Thanks, Justin!
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February 2018 by Amelia H.
Justin was a big help in helping me decide what bed to get. I have never had a better night's sleep. I love using a local business. I purchased the bed on a Friday and it was delivered Monday morning. The drivers were great they knew how to set it up and showed me how to use the remote to adjust it. The bed wasn't cheap, but it is well worth it. I highly recommend splurging on a Posh + Lavish natural latex mattres. The service is well worth 5 stars and the product another 10!
