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November 2023 by Shannan Johnson
Love this place. The staff is awesome. Especially Renee... she is always very friendly and knowledgeable! You never anticipate when you may need to store a few things for awhile, and just knowing that your belongings are safe and they are actually looking out for you, makes me feel that much better. I appreciate all of the communication and support whenever needed! Thank you!!
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November 2023 by Karen Frost
The security gate has been broken for weeks (if not months,) so if no one is watching it would be easy enough to slip in. And the units are not (to the best of my knowledge) individually alarmed, so who would know if you used your pass code? To top this all off, my rent was raised over 21% back in July, and after several calls to speak to the district manager, no one has bothered to contact me. It's now November and the only contact I received was to put in a claim for rodent damage, which I never complained about. If it were't for an arthritic knee I would have moved out months ago.
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September 2023 by Cassie Cat (Cassie Cat)
Renee, Heather and Rosie are awesome! I always feel welcome anytime I come in! Prices are definitely fare compared to other places!
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September 2023 by Lisa Marco
Rosie in the office was so kind, she notice that my lock was not secured properly and took it upon herself to add an additional secure lock to my unit. :) 5 stars plus
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September 2023 by Tori Nelson
Rosie was absolutely amazing!! She helped us with such wonderful service and an amazing personality.
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August 2023 by Deirdre Heisinger
Josie and her coworker are great. I was acknowledged when I walked in while they were helping another customer and was then taken care of quickly and with a smile!
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July 2023 by Randall F.
I have been with Smart Stop for a little over 2 years now. After the first year I received notice of a rent increase (which was to be expected.) At the time, I noticed that my new rent was higher than their advertised rate for the unit (not the "on-line" special, but the regular price) and so I negotiated to stay in that price range. This year my increase was over 20%. My new rent is not only more than the advertised price for my unit, it's higher than their advertised price of a unit 50% larger! I called the main office and asked to speak to the district manager. Two weeks later I checked in at the local office to find out why I had not received a call. He was on vacation for the 4th of July. I begrudgingly paid my new fee for July and waited for a call. A week or so later I complained to the local office again, and they told me to give him time. Well, it's been over two months and he hasn't bothered to contact me. I can only assume they don't care about my business.I chose Smart Stop based mostly on price. After all, they have the most restricted access hours of any Storage facility in the area, there are no lights even in larger units like mine, and no power to plug one in. I was willing to put up with the inconvenience of a 6:00 pm closing on weekdays, the 9:00 to 4:00 hours on Saturday, and the ridiculous 10:00 to 2:00 on Sunday, but not if I'm going to be treated like this. I may have to settle for a smaller unit, but based on my current rent I can go elsewhere and pay less per square foot with access from 6:00 am to 10:00 pm daily. Why would I stay?
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July 2023 by tygoon family tygoon
Renee and Rosie are the best hands down. Never had any issues, they know their stuff give them a call
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July 2023 by oscar sanchez
Great place to be in . Rosie help us a lot . Unfortunately we need it to move due to the Hrs uf operación. We need it 24 hrs access to the storage.
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July 2023 by Amanda Odeen
Wonderful Women in the office, makes paying for a unit a breeze and a pleasant experience. Decently priced units for the size!
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June 2023 by Re Wolf
This place is great. It was affordable, I can drive right up to the unit to unload and pack up. This is the spot to rent for extra outdoor gear you don't have space for or stuff you would have stored in a garage. Making payments was super easy and they even send a reminder text when payment is due since I wasn't on automatic bill pay. The customer service is excellent. Rosie helped me close out my unit, was super helpful. . Another lady, who I can't remember her name but she has beautiful long hair, helped me when I rented the unit and was great too. I would say the only thing about tjis place that is somewhat inconvenient would be the hours on the weekends sat they are open till 4 and Sundays till 4pm. However for the price and great customer service i would definitely rent again. There aren't that many options for affordable storage units in the area.
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June 2023 by Grace
My husband and I needed a storage very quickly as we needed to put our home in the market in 2 and half weeks. We found smart storage. We went in, Heather and Renee were very helpful and thorough. They went over everything with us and we were able to start putting our items in the storage the very next day. Definitely recommend!
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June 2023 by Cheri Hubbell
Our host was Manvir, who was so helpful! And I had already spoken to Rosie and Heather- also so kind! My experience could not have been better! Very pleased with theirService!
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June 2023 by Plant With James
I had a fantastic experience working with Rosie and Heather at this storage facility. Rosie drove me around in a golf cart and showed me the unit that I’ll be getting, it was very clean and ready ?? she was so friendly and warm while chatting, definitely a fantastic and affordable self storage facility ??
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June 2023 by carlos sepas
The front desk staff are great. Nice people. But the rates have doubled in the 4 months I've been here. And just went up again. Very very expensive and not the best . Has bad flooding problems.