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August 2023 by Jeffery Buletti
Tried returning my alternator core for my ford ranger. The sales associate told me that the box for the alternator they sold me was for an F150. So they sold me the incorrect alternator. Then I was told I lost my core because it was outside the 90 day window. The sales representative never mentioned this policy at the point of sale. He pulled out a blank receipt and said it’s printed down here somewhere. The print at the bottom of the receipt was microscopically small and difficult to read. I won’t be shopping here unless they are the only place on earth that has the part I need.
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June 2023 by Michael D
Went in for a plastic fastener. Asked for advice on what i needed. Three guys behind the counter and all I got was “might find something over there” and a wave uh a general direction. So I went to one of their competitors and got help.
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May 2023 by Tiffany S
I have to say IF you can get what you need they carry quality parts. But don't expect quality customer service if they don't like your motor. I've bought parts here for my 67 camaro NO PROBLEM! But I go in asking for parts for my original in-line 6 on my 1965 Mustang and forget it!!! First off the young guy helping me (and I'm in my 30s) didn't know what he was doing, kept asking the other guys for help- i appreciate that he did. He helped find the part number I needed, but didn't have it in stock. When I asked him if I could order he said that he'd have to look, found the part in Portland, attempted to call but no answer. So I asked how can I get the part then?- he said they could do a store transfer but had no idea what the freight charge would be and when asked another associate said "it's whatever they want to charge, no standard rates"- Really? Couldn't even tell me a ballpark? So the $45 part could be $100 and take a week to get? I get the freight charge, but the salesperson's attitude was not helpful, acted like he didn't want to help from the second he heard straight 6 motor. I was able to find the part online given the part number (so thanks for that), with free 2 day shipping. But I will definitely be avoiding any future business here.
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April 2023 by LES MCLEA
This place is the best Parts and accessories store in Sonoma Co. They always have what I need, at the price I can afford..Big Thumbs up. Place looks really cool also..
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April 2023 by Jason Dunham
Just got cut off by one of their delivery trucks.Had to lock up my brakes at normal city speeds due to aggressive driving by Smothers driver.So far company has been non responsive to my concerns.Shop here if you want to put your neighbors at risk!
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February 2023 by Susan Manegold
Great staff, very professional, always helpful..Cannot say enough good things about this company, they have always helped me find the best parts for the job I am completing.
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September 2022 by Michael schmidt
A great place to go for all your automotive parts and accessories great prices and friendly service.
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May 2022 by Martin Perez
Had a part I've been looking for a month in stock really happy I walked in
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February 2022 by Joanna McIsaac Kierko
This is the BEST place in town to buy anything for your car. Being a female I seem to have been short changed on car knowledge so I look to any auto supply store to assist me when my car needs "stuff". These guys are sooo helpful without being condescending...something I really appreciate. Highly recommend this place!
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February 2022 by Jose Barrera
Very helpful and knowledgeable in their car parts.
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January 2022 by Michael Smith
Great auto parts store......
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January 2022 by Victoria Zaozernaya
Staff were attentive, polite and helpful. Gave me few interesting ideas regarding my car problem.
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November 2021 by Jason Smith
If you're looking for a helpful Auto Parts store with knowledgeable staff and what you need, this is THE place, period!
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October 2021 by unkown person
Got told my exchange would be there Monday ordered on sat so I waited for 2 days then when I called Monday because I hadn't heard from them yet nobody knows what's going on I'm out on hold for 20 min and it's Monday at 4:25 and I'm told maybe tomorrow I set up today so I would have time to deal with this now I will have to do the same tomorrow
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October 2021 by Todd Shipley
Where I go for the good high-end parts and accessory's nobody else has...
