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December 2023 by Gwen C.
Closed escrow today on my home financed by Sonoma Federal Credit Union located in Santa Rosa, California. Ashlee and Nessa B were my personal loan consultants and provided the best customer service! The process went smooth and without any difficulty, the ladies more than met my expectations! Sonoma Federal Credit Union will get the call for any future banking needs by myself and will refer family, and friends...THANK YOU Ashlee and Nessa B, you're the best!
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May 2023 by James Jackson
They are lifesavers. Great, caring group of professionals
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November 2022 by Gilberto Lopez
Poor costumer service and treated as if I was high risk and a liar wrn I have great credit and a good job..lazy to help me and rude
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April 2022 by Martin Rivarola
I alse share the feeling that SFCU is the best bank services around by a long mile! I have been a member since April 1999 and I appreciate them every year a little more. Not only the customer service is awesome, it is more than that, they know you by name, you get treated as family. I just could not be happier with SFCU and I will not change them for any commercial bank. I love my credit union!
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September 2021 by Barbara Kanowick
Vanessa could benefit from a good customer service training. I expected her to listen so we good get a short term loan, but she refused to listen.
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June 2021 by James Chandler
Dave Powell is exceptional, highly professional, efficient, intelligent, informative, kind, considerate. Thank you!
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April 2021 by Lorraine D.
Personal banking at its best. No lines. Quick, yet friendly and experienced staff. SFCU will go the extra mile to help you with your financial needs, including education on their website. You can use your SFCU Visa/debit card at thousands of ATMs and any business that accepts Visa. I never thought it mattered if a customer Service agent, ie; teller, knew my name when I got to the counter, but these folks do and I've grown to really enjoy that. Credit Unions Rock and SFCU is the best around.
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April 2021 by Clarence Dold
Moved to the corner of Doyle Park Dr and Montgomery.
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September 2020 by Annie W.
Ashley, Marie, Gail, you are wonderful to work with and be friends with. Rayme loves ya! Always there for us. Would not want to go anywhere else.
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July 2020 by Karina Quintero
Didn’t answer my phone calls. Wasn’t able to leave voicemail either.
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August 2019 by Julie Z.
Wow! I don't know what else to saw. Everyone there knows my names and says hi by name when I come in. They go so far out of there way to make things happen for us. Just incredible people and a place that reminds you of small town values and the good old days!
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April 2019 by Andrea A.
Super rude, super unprofessional. They discussed my finances while other people from the agency and their friends casually hung around about two feet away. Zero privacy or consideration. The man we dealt with had a terrible attitude and acted put out by many aspects of what our financial profile entailed. A nightmare that could have been avoided.
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April 2019 by Rebecca T.
My husband and I have had our mortgage through SFCU for over 5 years now. We love the customer service their company gives. The ladies know us by name and always ask how we are doing. They are always welcoming with kindness and smiles. When we hit some financial bumps they were quick to help us out and find ways to minimize the impact on our loan and or credit. They really do care. Only thing I don't like is that they are closed Saturday and Sunday. Sometimes this is hard for me to get there during their business hours.
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February 2019 by Gary Donohoe
By far, the best financial institution we've ever done business with. Dave and the entire staff treated us with kindness and respect while our other San Francisco based credit union in which I've been a member for over 20 years turned us away when we needed help.
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March 2017 by Lorraine Duncan
Amazing personal service. Professional, well trained, caring, and fun. You can't beat Sonoma Federal Credit Union for the best financial services around. They don't just treat your numbers; they will hunt for solutions that meet your personal financial needs. I love this place and the dedicated staff that serve it's members.
