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January 2024 by Jonathan Castaneda
The posted hours on the stores website are 11am to 5 pm. I drove nearly two hours to go check out the store and it wasn’t open. I was able to look into the window, they only had one couch to look at. Wish I would have known and not wasted my time.
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December 2023 by Veronica Holm
Incredibly disappointed in poor customer service/follow up & waiting still almost 4 months later for my couch. Story time: I ordered a custom sectional couch from the owner back in August. We discussed all my options. I paid extra for deeper seats and got a chaise on one side. We went with the corduroy look that’s trending right now. He had a large selection of corduroy fabrics and colors for me to choose from. We went with the biggest (2”) corduroy in dark gray for the new couch. I was so excited! We were told he has the hookups at his factory here in California and can get anything done. 3-5 weeks was the time frame on the receipt and he stated he would deliver it to us himself. I really trusted everything this business owner told me. Well, 5 weeks past. NO COUCH. NO WORD OR FOLLOW UP. No call, voicemail or text message. NOTHING. I called and left him a voicemail. He returned my call & stated that my fabric was very popular at the moment & it was back ordered. He also stated that my couch is very large and they needed more fabric for it. He said that the fabric was set to be delivered to his factory on the exact date of October 27th and that the couch would be ready the 1st week of November. He did mention that the 1” corduroy fabric in dark gray was ready & available & that if I wanted to switch to that look instead, it would be ready right away. I declined. I really wanted the couch I saved up for and have really had my eye on for years. He said okay and we went on our way. I again waited. Since I heard nothing from him after the October date, I (naively) assumed that the couch was being made. Next thing I realize, thanksgiving had come and gone & I have no couch. Again, no follow up from the owner. Nothing. I reach out, this time via text. He says the fabric “never arrived.” So wait, no follow up to let me know this?? This is an almost $4k couch. He said this “has never happened to him before & he’s been calling the factory every 3 days to follow up with them.” He provided me NO reason as to why the fabric isn’t there. Yet he is still advertising these corduroy couches all over his social medias & giving clients a lead time frame of when they will be ready if they should order one. He has even received new 2” corduroy fabric couches in his showroom. Diff colors & models, but still. This is highly disappointing and frankly not okay. He offered me again the other size corduroy fabric, or to be refunded or to keep waiting. Gave me no ETA & no explanation. I told him I was disappointed and didn’t know what to do and I needed to speak to my husband. He never even responded back and that was 3 days ago!! I’m incredibly bummed out at this whole interaction. He talked a big game and promised he could deliver a custom couch with the fabrics shown. Either way, his failure to follow up with me, not once but twice, is incredibly unprofessional, especially as the owner. If he would just check in with me, I would’ve felt a bit more relieved. But almost 4 months for a custom couch & not one follow up to me regarding its timeline??? I am definitely an unhappy customer & he doesn’t seem to mind. I would love to receive my couch or a further explanation as to what is going on. As a customer, this is just simply not okay and extremely poor customer service. I hope something is done and done fast! Buyers beware! Especially if you are ordering anything custom or that has the trending corduroy fabric. Things are not what they seem ……..
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November 2023 by InanMaste What Must Be
Highly recommend, excellent customer service, fast delivery, and excellent service installation in your home. Furniture product King Bed Frame Alderwood great quality for your money.
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November 2023 by Jennifer Willis
Received so much patience in designing my custom sofa from Sonoma HOME Furniture. I had gone back and forth on configurations, and I always received thorough answers to my questions and help in figuring what best suited my home. Never felt pressure to buy, and I enjoyed the process from start to finish. Have placed my order, and now I am excited to receive my sofa in about a month and a half. Loved the input for choosing fabric and making this couch a statement.
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November 2023 by teresa dunne
Antony was great with being patient on my decision making, the couch was delivered on time within the timeline promised. Customer service and professionalism are big factors here and so important to me. My couch is fabulous I could not be happier!!
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November 2023 by Sandra Aguado
This has been the best experience purchasing furniture. He was not pushy like other places, the prices were very fair and excellent customer service. I am definitely purchasing from here on my next furniture that I get. Highly recommended ??
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November 2023 by Amy Pimentel
Called today and the guy I spoke to was professional and nice! Also their sofas and sectionals are absolutely beautiful
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November 2023 by Susan Garcia
Really great service! Very helpful staff! We were able to customize the size and fabric and stay within our budget for the sectional we purchased.
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September 2023 by Jermaine Stewart
The associate Tony was real helpful and knew his stuff. The price was real good and the showroom was real nice. I was able was able to find what I was looking for in a click of a button by Tony's computer. When it's time to find more furniture Sonoma Home Furniture is where I'll visit.
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September 2023 by Diane Price
I spent hours scrolling on Wayfair and other sites for a couch and ottoman. Then I discovered Sonoma Home. We walked in and within an hour we ordered a couch and ottoman to our specifications and fabric choice at an affordable price. There’s nothing like seeing, feeling and sitting on the actual product, which you can’t do on the web. Anthony was very helpful and personally delivered the couch in 13 days rather than the estimated 3-4 weeks. We are very pleased with quality. Shop local!
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August 2023 by Paula Chambers
Was lured in by an ad on Facebook Marketplace offering sectional sofa and ottoman for $1199. They didn’t actually have the ottoman, and only reduced the price by $100. The delivery charge brought it back up to where it was, so it wasn’t as great a deal as it looked. BUT, the sofa is fine, and Anthony was very pleasant to deal with, so 4 stars.
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August 2023 by Diana Ford
Great service. Great prices. Awesome.
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July 2023 by Teresa Gentile
We happened upon an ad for Sonoma Home Furniture on FaceBook Marketplace and decided to visit their store on Mendocino Ave. We were greeted by Anthony and he was terrific! He helped us pick out a twin mattress for our son’s room and offered us next day delivery. We are pleasantly surprised to have found a local store that offers quality home furnishings at discounted prices. We will be back again!
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June 2023 by ada ibarra
The best furniture ever!!! Good prices and really good quality! ??
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May 2023 by Dave Cortes
Walked into a store I’ve never been to before. Anthony came over to tell me how their furniture is made in California and made of top of the line materials. Saw a sectional in his store that is now in my home. He took the time to personally deliver it and set it up. I recommend this store to all. Great furniture at great prices.
