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February 2024 by j m.
Staff is rather prickly. I wandered around the store for about an hour, and although there were several staff on duty, including a middle aged black haired woman that seemed like the owner, no one ever said hello, if they could help me, or even acknowledged me. I came in looking for some expensive items and left with nothing. I guess they just don't care; that's how it seemed.
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January 2024 by Mandy L.
I love to support local and this shop is a great local option to the more branded competitors out there (REI and Sports Basement). I always manage to find some fun and interesting products that I don't always find at the larger outlet options in town. Their product lines are similar to the bigger stores but I find slightly different patterns and styles which is awesome to diversify the choices locally. Around the holidays they really ramp up pajamas, slippers, gift-like items to really help round out your gifts. Even first of the year they still had a good variety which is nice because after the holiday I know the bigger competitors tend to wind down these options for sale. Pricing on these types of products is always on the higher end but they have some great sales and it's nice to be able to support locally knowing you are making a difference in someone's livelihood versus a corporate machine.
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November 2023 by Carmen M.
The owners seem bothered by customers. Not happy people so I decided to take my business elsewhere.
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March 2023 by Ann Schroeder
Pretty pricey but sales are good
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January 2023 by Jenna M.
Very, very nice people that work here. I was extremely impressed by their customer service this holiday season. Good selection of outerwear and anything you need to head straight to Tahoe. High prices but also high quality products.
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December 2022 by Amit Kumthekar
I am in awe at just how wonderful of an experience I had at this store. I came in to buy a gift and was helped by one of the workers, as I recall it his name was Nathan.Words cant describe how helpful and kind he was. As I peppered him with questions about jackets and wind breakers he answered every one and was extremally detailed. His knowledge about each brand the jacket type was so helpful and I actually ended up buying multiple. People like him are what make shopping so incredibly enjoyable. I hope that he is as valued as an employee as he was to me during my experience (if I could tip him, believe me I would). Though I didn't speak much with the other staff everyone was polite and helpful. Can't wait to come here again!
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December 2022 by Cindy W.
Great service, Excellent well made, thoughtful, mindful inventory! Great for gifts year round. In speaking with the nice woman who manages inventory, she let me know that they will not carry an item that they can back up quality wise. They don't want to see a returned item that was returned for durability issues, so they simply carry excellent labels such as Patagonia, Prana, Columbia etc. One of Montgomery Villages best merchandises shops. Full of sportswear and gear. Definitely shop here. They offer gift receipt's as well for you holiday purchases!
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November 2022 by Lu G.
Times are rough and retailers, local ones especially, are extra challenged and have to compete with online merchants. I want to support this place but they often make it very difficult. Went there for possible holiday shopping around thanksgiving time and they had a full staff not helping a single customer. I didn't hear any greeting or inquiries if any of us shoppers needed help. Two young clerks sat on the counters, both on their cell phones. I waited around the shoe area for a while but as I scanned around and contemplated calling for help, I instead checked prices on my own cell phone and decided to go elsewhere.
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October 2022 by Cyndi
I like to buy slippers and shoes at this store because of the selection. I also shop here because they have excellent customer service.
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February 2022 by Mark B.
Patty and her staff were wonderful, knowledgeable on the products, friendly, and patient We spent 2 hours there asking them a ton of questions and they walked us through all the layering and gear options for our upcoming trip to Iceland. They weren't pushy on having us buy. In fact, they said take our time and we could always come back to try on things again and buy if we' were ready. Would definitely recommend their shop to others. Great customer service!
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January 2022 by Tom S.
Stopped in today. My lovely spouse spent more than $300 on 4 cold weather clothing items made by Patagonia. Expensive stuff but admittedly the items are high quality. The thermal socks are made in Vermont! When was the last time you heard of socks made in Vermont? Yeah, me neither. Store is about 99% clothing. If I take a trip down memory lane like many other Yelp'ers have, I too remember when Sonoma Outfitters had a MUCH larger variety of equipment like sleeping bags, kayaks, snow shoes, skis, rugged camping tents, rock climbing gear. Well, that was then and this is now. Obviously clothing is a better profit margin business. The store has been here in Montgomery Village shopping center for several years, so it must be a successful business model. Friendly sales people cruise the floor and check in with browsers asking if they can be of assistance. Guy who interacted with me was probably bored and lonely as he wanted to talk. So we bantered, it was fun. So my verdict: Come here if you want to find some warm weather clothing for your trip to the mountains. Be forewarned that the variety and selection is not great. Just a few manufacturers, but good ones. If you need sleeping bags, backpacks, mountains bikes, camp stoves, rock climbing equipment, etc, You have to visit REI or less recommended - Dick's Sporting Goods.
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January 2022 by kevin robin
10 day return policy is ridiculous. Stock is limited, there are better options close by.
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December 2021 by Ken W.
I am not a big shopper but occasionally when I need a new fleece, hiking shoes or some such I often stop by S.O. Truth be told I preferred their store on 3rd Street, but in general I like the brands/merchandise they stock so I go to the Montgomery Village store and have for several years. I have always been treated very well at S.O. I was just in for Xmas (2021) gift shopping, found a nice selection, and the young man who waited on me was very friendly/helpful. All went smoothly and I left with my purchases prepped for Xmas, i.e., in boxes I only had to wrap. In the 20+ years I have on-and-off shopped at S.O. I've always left happy. S.O. is not a Walmart sized giant. It is a small shop. Because they stock merchandise I like I'll always try them to see if they have what I want before going elsewhere.
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December 2021 by Thomas Larsson
Wonderful place and wonderful employees. The total five star experience! Kudos to all the employees, and all of the merchandise they carry!
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October 2021 by Greggo G
Great local shop for shoes with wonderful personal service. I always go there when I'm ready for a new pair of shoes.
