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February 2024 by Paula D.
I've been coming here for 20 years and I've only had pleasant experiences with the staff and my purchases have always been quaility items and at a fair price. When I took a friend there to purchase a walker, the staff aptly chose the right size for her. I noticed it had a puffy, soft seat and was super light weight! So easy to put it in the car. They don't have real competition when it comes to their level of caring for people. They are kind and patient and knowlegeable and; therefore, a very satisfying experience for what is often a difficult time in someone's life: needing help and quality, reliable medical equipment or supplies!!
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January 2024 by Lori M.
Sebastian was a savior today. My 92 year old mother was so resistant to a walker but Sebastian was outstanding. My mom is feeling secure, able to walk and happy. Sebastian gave us a new leaf on life for my mom!
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October 2023 by Marianne M.
Helpful, responsive, pleasant, and reasonable prices-good place for difficult to find medical products
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September 2023 by Cynthia W.
I got there with three minutes to closing in dire need of a finger splint. They were kind in waiting on me and I got what I needed in three minutes! Loved it
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July 2023 by Michael Meza
From the moment I walked in, I received some of the best retail services in my days. I was paid attention to as if I was their first customer. How refreshing that was. I bought a rolling walker for myself on January 11, 2023. Last week I needed proof of purchase for State Disability. I called and talked to Kim, and she said she would email it to me. More great service. Thanks Kim. I have had a retail store since Oct 1984 and have serviced almost 200,000 vehicles. So, yeah that’s right I know a thing or two about great service and Sonoma Surgical it the definition of great service. I hope this helps and earns them the chance for more success for their extra efforts. Good service is a thing of the past in most places. Again thank you, Michael
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May 2023 by Jack R.
Top notch. Received high quality help in a timely fashion. Would absolutely recommend to anyone who has any questions or needs any products for a surgery.
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February 2023 by Sarah McWaid
Super kind staff and the only place in town that had the latex free product that I needed. Lots of cool products
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April 2022 by Peanut B.
I believe the person who helped us was Sebastian. He was so patient and helpful. I would recommend this store over amazon anyway. 5 stars!!
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February 2022 by KnotLikeYou
Their website clearly states that "We are a Medicare provider, and will coordinate insurance billing for covered items." But when we went there with a prescription from our surgeon and referral for their store, they told us they do not bill Insurance or medicare for their merchandise and was turned away.
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October 2021 by Matthew C.
They are fully loaded with supplies and have excellent customer service. Not to much furniture or scooters which I like. Lots of ice packs and braces which is what brought me there today.
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August 2021 by Antonia K.
I've rented knee walkers from Sonoma Surgical Supply twice for 2 different surgeries, and I appreciate that the staff took time to help me find one that would work with the ergonomics of my very petite 5'1" height both times. You may be able to buy a knee walker for the cost of a month's rental, but the quality, rideability, and adjustability of the ones they have exceed what you'd buy at that some amount of rental money, unless you need one for far longer than the average recovery. There's also a huge plus to being able to see or try knee walkers and other products in person. I purchased a Leg Wedge and Leg Glove yesterday and was able to test out 6" vs. 8" so I was confident 6" was the right height for me, and to see how the Leg Glove velcro works. Way better and faster than spending hours trying to research on the internet!
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May 2021 by Kevin K.
They are being very careful about covid - appropriate to their customer ages. A great resource for anything medical (equipment, supplies). Helpful staff.
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May 2021 by Susan W.
Very helpful and knowledgeable. Went in to have wheels replaced on an old walker. Walked out with wheels put on and a few other items (that I didn't know I needed ). Great selection of all sorts of helpful items.
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May 2021 by Christy H.
I went to Sonoma Surgical Supply looking for something to support my hips as the doctor has given up on helping me. I thought a local place like this might have something I could try. The girl opened the door and I tried to explain to her what I was looking for. She replied rudely, "We have nothing like that," almost closing the door on me before I could finish speaking- I hadn't set foot in the place yet. She didn't even offer me a chance to see what they had in stock that might work for me so I could decide for myself. I asked if she knew of somewhere I might go to find what I'm looking for and again, rudely, she didn't offer any further help. It's really sad that a business selling medical equipment to help people, wasn't helpful at all, in fact was extremely RUDE and discouraging. I will NEVER recommend Sonoma Surgical Supply to anyone. If you thought COVID made businesses close, POOR CUSTOMER SERVICE shuts them down even faster.
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November 2020 by Dennis Amoroso
Always have what I am looking for and more.