Suburban Propane is known for its professional and knowledgeable staff who provide great follow-up and reliable service. Customers appreciate the helpful and courteous interactions with representatives, especially when scheduling deliveries or addressing issues. In one instance, a representative quickly arranged a next-day delivery and suggested possible solutions for a tankless water heater problem, demonstrating attentiveness and problem-solving skills. Delivery drivers are also praised for their friendliness and for following specific instructions to ensure proper placement of tanks. Overall, the business is regarded as responsive, helpful, and committed to providing a high level of service, making customers feel confident and satisfied with their experience.
Every person I had contact with was professional, knowledgeable, performed as agreed and had good follow up. Level of service was terrific!
March 2023
Terrible customer service in the billing department. Suspended deliveries due to a $60 unpaid bill (which I had never received) despite over 6 years of timely payments in full of invoices of thousands of $ each. Would have expected a more customer-friendly approach.
March 2023
Great experience. Suburban squeezed me in and I got service promptly. I so appreciate this company!
